Planet Nissan Service

Rayanna Smith

★★★★★

a month ago

I get my services done here usually by alexander. Awesome customer service makes u feel welcomed and taken care of. Fairly quick too with your cars and has plenty of comfy places to sit inside

Jamie Milkowski

★★★★★

9 months ago

Everyone at Planet Nissan Centennial is amazing! I always go there for Ash he is best and has taken care of my family from my dad and mom to my sister and myself! We have all bought multiple cars now from him at this location and even drive across down to do. I also had Michael who took me on my test drives and gave me the run down on each vehicle I was inquiring about to really make the right choice for me, which was a 2025 Nissan Pathfinder. They are always honest and fair for each deal also whether you trade in a vehicle or not with full transparency and a few financing options so it’s not just a take it or leave it experience. I couldn’t recommend Planet Nissan Centennial more to anyone looking to buy a new or used car! Thank you!

Blade Boubon

★☆☆☆☆

a month ago

BEWARE OF PLANET NISSAN SERVICE DEPARTMENTS TERRIBLE CUSTOMER SERVICE AND LACK OF KNOWLEDGE. First worst decision I made was buying a Nissan Altima SR from Planet Nissan, Second worst decision was buying the service package from Planet Nissan. First time I brought the car to Planet Nissan Service was after I complained to my salesman about the flaws in the paint after arguing with the salesman about the issues to the paint I was instructed to bring the car in to show the Planet Nissan Service Department the flaws and we will go from there. The Planet Nissan Service Department told me nothing they can do should have never taken the car home.. Wow your top of the line Altima with a 45-50k price tag and that’s how you’re going to treat a customer that has brought the paint to your attention not even 24 hours off the lot. After the paint issues it’s been nothing but issues from they said I have no oil changes to you do have oil changes available from your package to we don’t sell that package that you bought that’s why there is issues. This last time we argued about the Package was because I told them I bought a package that had oil changes and tire protection which I explained to my service writer multiple times actually everytime I come in, I have a nail hanging out the sidewall of my rear driver side tire I know you won’t fix it because the nail is in the Danger Zone so can we get the process moving to replace the tire. Service writer tells me I don’t have a warranty. I go through this everytime with you bud I have a warranty your sitting in front of a computer look it up. He wouldn’t and transferred me to the finance department. I got the desk of Sam Monaghan who looked up my profile and saw the service package I purchased then told me I do have a warranty and even sent me the copy just in case the Planet Nissan Service Department wants to try to get out of doing there job yet again. When I bring the car in showed them where the nail was ect they told me they would see if they could fix it or if it needs to be replaced, if it needs to be replaced they will let me know and put the spare on. Well hour later I get a text saying car is done, 15 minutes after I get a text saying I need to approve charges to finish the car over 500 dollars. So I immediately call to get the same run around I always get from the same person you don’t have a warranty, you need to send me warranty. At that point I’ve had enough with this guy you need to Talk to the Director of Finance Sam Monaghan I’m done trying to get you to do you job and I’m not doing your job for you. He says he will talk to Sam and call me back. Never got a return call but I got a text to pick up the car. When I show up to pick up car I’m annoyed so I don’t really talk. When I see the car no spare out on nail still hanging out the tire thanks for what looking at the nail we could have done that while I was standing in front of you. Planet Nissan Service Department decided to not only give me excuses for why they couldn’t find the Service Package your Rep said”We don’t sell this package that’s why I couldn’t find it” to “If you wouldn’t have bought the car from Carmax you might not have these issues”. I’m sorry but that’s straight up disrespectful I will tell you this I’ll never buy another Nissan let alone Anything from PLANET NISSAN as soon as I’m done with this loan car is getting sold I want nothing to do with Planet Nissan and there Service Department!!! After all this and figuring out I have a warranty it took them a month to get the tire and put it on my wife’s car. I wish I never bought this car and there package BIGGEST HEADACHE EVER. I was even told they wouldn’t rotate the tires because the wife has lights in the wheel wells, lights are floating not even attached to the wheels. Just more and more excuses from this place.

Carmelo Martinez

★★★★☆

Edited 9 months ago

Returned for some work on my vehicle. Very detail explanation and not pushy. Took a few days to get the job done and they provided a loaner car, which was very helpful. Once the job was done we have had zero issues. Our car is older and no longer in production which is always a concern.

Grace Alfaro

★★★★★

a month ago

Ryan in the service department is extremely knowledgeable and always a great help whenever I have questions about my vehicle. He’s patient, friendly, and very attentive. I truly appreciate his professionalism and outstanding customer service.

Melissa Graves

★★★★★

a month ago

As a first time customer. I was very pleased with the service I received at Planet Nissan. My service advisor was informative And communicative. He said specific expectations at the start of my appointment, and adhered to them in terms of scope of work and timing. Also, I was very impressed with the lounge waiting area at the dealership. It was clean, inviting and comfortable.

M Johnson

★★★☆☆

3 weeks ago

I spoke with the service rep. & mentioned 2x I would like my car washed after the service. After paying for my maintenance service of $1,100.00 they brought me my dirt car back. I told him I would like it washed, I went in and spoke to my service rep & they said “ it should have been washed, it will take a minute to have it done”. Yes, I got it washed, but after mentioning it twice AND spending $1,100.00 it should have been done to begin with. I shouldn’t have to wait for it! Wasting my time! Also the sticker they put in your window was way off. I had 27,000 miles on my car, the sticker read to bring it back at 22,000 miles- math is off. Disappointing service.

Robyn Delay

★★★★★

a month ago

Alex was my service technician who provided exceptional understanding to all my needs regarding my extended service contract. He went the extra mile to offer me a rental car, because my car required a longer stay because of parts delivery. I truly felt like family today when I picked my vehicle up. Thank you Alex for a pleasant service experience with no worries at all.

l l

★★★★★

a month ago

Good day, I would like to take a moment to express my sincere appreciation for the excellent care I consistently receive at Planet Nissan. From the moment I arrive, I am greeted with kindness and professionalism. The service attendant who welcomed me as I brought my vehicle into the service department was respectful, attentive, and compassionate. Ryan, in particular, always checks me in promptly and with genuine care. His presence, along with the entire team, creates an atmosphere of trust, calm, and respect. I am deeply grateful to the mechanics as well their work and professionalism give me confidence and peace of mind. As a woman, feeling safe, heard, and respected matters greatly to me, and Planet Nissan consistently provides that sense of security and trust. The service center is always spotless and well cared for, which reflects the pride your team takes in their work. While I do miss the Tea Center, I am very thankful for the warm coffee and the welcoming environment you continue to offer. Thank you to everyone at Planet Nissan for your dedication, courtesy, and genuine care, specially Ryan. I truly appreciate your dealership and the thoughtful service you provide. With gratitude

Adrian Gibson

★★★★★

2 weeks ago

Recently took my Nissan Titan to Planet Nissan for my every 5000 miles oil change. Their service was excellent. From booking my appointment on Saturday to arriving early on Monday the professionalism I received is Appreciated. It was fast, informative, and typical of the many times Ive gone before

Krista Ponce

★★★★★

a month ago

Kenneth provided amazing service! He really went above and beyond to help me out. He was patient, explained everything clearly, and worked with me on pricing to make sure I was comfortable. He made the whole experience smooth and stress-free. You can tell he genuinely cares about his customers. I truly appreciate the help..thank you again!

Jeremy Reffner

★★★★★

Edited 6 months ago

Planet Nissan service staff is extremely professional and always make my experience exceptional. Kenneth is the best service advisor I have ever had because of him I will be a life long customer. Mike the service manager is always available and has changed service for the better very attentive

lynn cartwright

★★★★★

7 months ago

Best experience buying a car, amazing customer service, friendly staff! I had 2008 Nissan Rogue and got me a brand new 2025 Nissan Rogue SL. Best Birthday gift I got for myself. Daniel was so helpful and accommodating. Thank you Planet Nissan for everything.

Megan Mitchell

★★★★☆

3 weeks ago

Great service from start to finish, from making an appointment to picking up my car. I went in for a recall service my advisor was Sonia she was great and my car was ready when she said it would be. I don’t go in with expectations though because stuff happens. I will say that the young lady who transferred me to the service department could work on her pleasantries when answering the phone to transfer to other departments. Tone is everything!

Derik Francis

★☆☆☆☆

3 weeks ago

The service provided by the employees was nice and respectable, and I was kept informed from start to finish. What I didn't like is that my extended warranty is no longer a warranty, it's now insurance. I was charged a co-pay to use my warranty to have my vehicle repaired, I already payed my money for the warranty why am I being charged a co-pay for what is supposed to be covered under my warranty? Can't blame the workers for bad business practices put in place by Nissan, looks like I'm done with Nissan after 15 years of loyalty, and I'm getting ready to purchase another vehicle at the end of summer. Good job Nissan, get rid of customers before they make another purchase, great business model. 👍

Josiah Austin

★★☆☆☆

4 months ago

I dropped my car off on September 11th for a repair. On September 17th, my advisor admitted he had forgotten about my car and they would “start working on it soon.” After multiple delays, my car wasn’t finished until October 4th. I paid my co-pay and was told everything was fixed. Later that same day, the noise from my wheels was still there. And was told by my advisor to bring it back in. When I brought the car back on October 6th, I was told the left axle hadn’t been repaired at all, and I also noticed that part of my door handle was broken while the car was in their care. It’s now November 17th, and I have gotta one update stating the part is still being ordered and now over a month later still no resolution. This work should have been done correctly the first time, and the lack of communication has been extremely disappointing. It’s also very frustrating and concerning that I was allowed to drive off without being informed my car wasn’t fully repaired. I do not recommend this dealership based on my experience

liz mitchell

★★★★★

a month ago

I took my car to Planet Nissan for oil change. The service was excellent. Didn’t have to wait didn’t take long. My service guy was Alex. He was great. He made sure that everything was good. He made sure I was good and that I didn’t need anything and he also did a follow up call to make sure everything was working OK Planet Nissan is the best they have the most friendliest people there they make you feel warm and welcome. I recommend Planet Nissan to anyone I give them a 10.