Port City Glass & Paints

Tracy Cooper

★★★★★

9 months ago

I love that I was able to get my windshield the next day. Didn't have to wait days before I could get it fixed.

Shanda White

★☆☆☆☆

2 years ago

I will never forget the terrible experience I had with this company many moons ago. I got a quote for replacing a windshield over the phone. There was no mention of insurance during the call. When the work was done they wanted to file it on my insurance I thought no problem. Then they told me I had to pay the deductible which was higher than the original quote. When I disagreed with the bill, they told me they were keeping my car with a mechanic's lien until I paid the amount they were demanding. They ended up being paid 3X the original quote after insurance paid.

Kim Terrell

★☆☆☆☆

4 years ago

I don’t even want to give them 1 star! Worst customer service ever! The blonde lady up front is extremely rude. She actually got in my face because we brought some glass back they cut wrong! She said they don’t cut glass?? Not to mention they scratched my boyfriend’s 80k truck installing a windshield and basically said oh well. Offered him 100 bucks..but then offered to cut some glass he needed for something else for free. Ha! She then tells him they’re doing him a favor! I listened to her rude comments for as long as I could take it and finally told her she was rude! She literally screamed at me, put her finger in my face and told me to leave and never come back! Honey you don’t have to worry about me gracing those doors again. Customers beware she is horrendously rude!

Melanie Chambley

★☆☆☆☆

3 years ago

This place is terrible. They didn’t repair my daughters windshield correctly, so it started leaking and mold was in her car on 2 different occasions. She has taken it to them to fix twice and they just try and seal it and the 2nd time they sealed it again and you can see the sealant. It looks terrible. We requested our money back and she got rude with us. She wouldn’t look in her files to show how much we paid and told us we have to bring our receipt. I told her I would wait until she found the receipt and to discuss with her brother. She told me to get out, because I wasn’t waiting in front of her. I told her I would just wait here and she called the police. I did tell her I would get an attorney. She proceeded to say that’s fine and I will have my attorney. The officers were very nice and advised us how to handle this situation. We will be getting an attorney to deal with the rude lady(Cindy). Please don’t use this company and let your friends know about what they put my daughter thru and how terrible the work is. They don’t even deserve 1 star in the rating.

Lee Cook

★★☆☆☆

12 years ago

The quality of work was not the issue. The poor customer service from the owner himself was the problem. We called and got a quote on a window. It was the cheapest in town, by far. They said it would be over a week to ship it. So they offered overnight shipping for $45. We did that. My wife called the day it was supposed to come in to check on it. The owner got on the phone and said it wasn't in. So we asked for the $45 back since it didn't come in on time. The guy got very rude with her and told her she can pay it or leave. Mind you the rudeness did not go both ways. The, owner or manager, which ever it was could use a lesson or two in customer service. The quality and timelyness of the job was, however, great.

Ashton Owens

★★★★★

8 years ago

Had my windshield and back driver side window replaced and they did an amazing job. Excellent customer service. I walked in and they took my truck back within minutes and had it completed shortly after. Very pleased with this company. Even the guy that replaced my windows was very respectful.

Sarah Phillips

★★★★★

7 months ago

I request information, staff was very helpful, professional and friendly.

Brad King

★★★★★

Edited 2 years ago

Highly recommend these guy's they do great work. They go above and beyond to help you out. (New Review) Had to get windshield replaced and used them again this past year 2023. Still doing great work!

shea rawls

★☆☆☆☆

4 years ago

I don’t understand how this place gets so many recommendations when the lady at the front could care less whether she gets your business or not! And why can’t workers rotate lunches and not make customers wait for them to return from lunch! Makes no sense-figure it out! Would never attempt to use them again!!!! Acme is only $15 more and way more accommodating.

Leigh Bain

★★★★★

6 years ago

Very fast and very affordable !!! My daughter and I went in to have the windshield replaced in my 05 f250 and by the time we stopped visiting with the other customers our truck was done. It seemed like no time at all. The office was very inviting to sit and chat.

Random ASMR

★★★★★

Edited a year ago

Great place, friendly staff and always have the best prices. More than half the price than safelight.

Hershel Poole,Jr

★★★★★

3 years ago

I called Cindy and Lawson They said Hm come on over .I went right over to there place in Monroe They were very friendly joking around talking with me treating me like family. Best price for a windshield in Quachita Parrish period. took about 30 minutes and they were done. I had a brand new windshield. Y'all go see Port City Glass. Professional people. And listen to my song Tennessee Line by Hershel Poole and Tennessee Plow Boy by Hershel Poole on YouTube. Thanks.

Nellie Belle

★★★★★

13 years ago

I had an appointment for 8AM and was there at 7:45. They serviced my car immediately and didn't make me wait. The process took 15 minutes. The staff was nice and friendly. Would definitely recommend to anyone for winshield repair.

Jason M.

★☆☆☆☆

6 years ago

I suspect they cover their bad reviews with good ones. Horrible customer service!!! Never have I felt so belittled! I came in for a inspection sticker I got all my paperwork and went elsewhere. I really hope that lady was the owner screwing up her own business. If she’s a employee she should be fired.

Kenneth Roberson

★★★★★

8 months ago

Great Customer service and there fast efficient

Renee Blumhost

★☆☆☆☆

Edited 5 months ago

We have used them for several years and the service and staff USE to be great,, HOWEVER ,,, The last windshield I had them put in didn't seal properly and they REFUSED to fix it ! said it wasn't the windshield and acted like I was a problem ,, And she let me know they weren't officially open so she could talk as she wanted,, we have used them for 15 or more years but they'll never get another penny from me or my husband !!! BET THAT !!!

kenneth jackson

★★★★★

Edited 5 years ago

Go see Miss Cynthia for all your needs I've been dealing with Port City since 1989 I am a proud customer.. very certified workers of workers and professionalism.... Best prices in northeast Louisiana and surrounding area...