Google Reviews
L J
★★★★★
9 months ago
We were visiting for a MS conference(family member has MS & can't regulate their temperature). They fit us in super quick to fix the AC unit that went out on us. Also actually fixed it so we were ok the rest of the trip & the drive back home. They didn't have to fit us in and on top of that everyone there was informative & professional. It was a major headache to try to find a shop in the middle of traveling, but they helped take the stress & frustration out of getting our AC unit fixed.
Derek Storm
★★★★★
4 years ago
In addition to being competent and trustworthy, Dory and Bob are a pleasure to deal with. Here's my tale: Was in town visiting a friend when a rear shock absorber bracket came loose on my RAV4. Had it towed to Greulich's on S. 48th St. which was near my friend's house. They said a bolt had broken off and there was no way for them to remove its remains. Therefore, a complete replacement of the steering knuckle (that the bolt had broken off in) was the only solution... an $1,100 fix. Fortunately, my friend has been going to PREMIER AUTOMOTIVE for at least 20 yrs. Long story short, PREMIER was able to easily remove the broken bolt and had the vehicle repaired in less than 24 hours for under $300. To add insult to injury, I had to pay Greulich's a "diagnostic fee" for them to look at the vehicle and come up with their bogus solution and quote.
B C
★★★★★
a year ago
The owners are extremely friendly, knowledgeable, and responsive. This shop has worked on my car a few times and I plan to continue taking it to them. Just got a radiator replaced, and they were able to identify the point of failure and get it done within a day. Awesome!
Javier Vasquez
★★★★★
a year ago
These people are awesome! I was recommended by a friend, and they were right. I’ve had some nightmarish situations with shops but thankfully ,this is not one of them, they treated me like family, did a wonderful job on my Porsche and I will be back again and recommend them highly, Thanks to the team at Premier Auto, keep up the great work!
Megan
★★★★★
a year ago
I’ve been using Premiere Automotive for 12 years and love them. Bob and his team are honest, quick, and will never try to over sell you. I won’t go anywhere else!
Send-it Dave
★★★★★
5 years ago
Wow, what can I say about this place! Honest good people that do everything by the book! I will not stop giving them my business!
Meghan Melotik
★★★★★
2 years ago
I came across Premier automotive online after our Audi was driving a bit off and making some concerning sounds. I called them on a Friday and they were able to see me that same day and give me a quote. What I thought was one issue, turned out to be something totally different. I thought the sound was the brakes but Bob had found the real source; a bearing had gone bad and was causing some concerning issues. Dory was super nice to talk with and very professional. I loved the care they took and how knowledgeable they were. Even though they had plenty going on we had the car back the very next day :) I would highly recommend them, we will definitely be making Premier our new home base for any automotive work/concerns.
Maurice Colon
★★★★★
3 years ago
Bob has had my business for close to 20 years already and continues to be my go to guy for car repairs. He does great work that lasts, and with integrity and fairness. He has helped me and my family get our cars back to a reliable state anytime I've needed to call him. Him and his wife are a blessing.
Christine Deems
★★★★★
4 years ago
I have been taking my car and my mom's car to Bob & Dorie for at least 2 years now. Will NEVER use another mechanic. The most honest, friendly, dedicated, knowledgeable and affordable place I have ever been to. They treat our cars like they are their own. So blessed to have been referred by a co-worker.
Petra Abril
★★★★★
2 years ago
Always friendly and they provide great customer service as well as car service. I have always found them to be fair, truthful, and not overpriced. They haven't tried to up sell me on any vehicle I have taken to them my own or relatives'.
Kevin Spence
★★★★★
2 years ago
I have a 2004 Durango, that's previously had it's maintenance done at the Dealership. It needed 4 new shocks and an alignment. So I made a list of businesses close to me to call, and get estimates from. It was funny b/c the first 2 businesses I called, told me they only work on Foreign vehicles, which was cool. But BOTH of them also told me... "... if you call the guy around the corner from me at Premiere Automotive, Bob will take care of you! He's very good, reliable and reasonable!" I thanked each of them and snickered as Bob was the third person on my list to call. I called Bob, and told him what I needed and he gave me the price. I told him I had a couple more places to call, but he'd probably be hearing back from me. I called those other places and there was no comparison in price. I'd had the truck into that place with "The Golden Touch" for a simple oil change, that took 3.5 hours (with an appointment), while I sat there wondering why the tires were off of my truck, for an Oil Change? I already knew it needed shocks, and an alignment, before I took it in there. Coming out of the Oil Change, I figured out why they had the tires off. They gave my vehicle, a "Courtesy Check" I didn't ask for nor want, and they said is required when doing an Oil Change! Next, I get this long printout of things that supposedly need fixed on the truck. We're talking well over $2500 worth of work. One of the items listed was, the entire front end, ball joints, upper arm, tie rods, etc... and they also told me... "... no one would align it, without all that work being done first!" The problem with that is... I knew better! Besides, the truck only has 80K original miles on it, and has not been driven roughly at all. Now, I admit the rubber boots on the ball joints are torn, but we LIVE in AZ and the joints themselves have been kept well lubed. There's never been any clicking or jerky movements in the steering or suspension. So I knew it just needed aligned. No big deal! When I took the truck into Premiere Automotive, I told Bob to do "...all 4 shocks and an alignment, IF he's able to." I told him what I'd previously been told, and how "I highly doubted their original analysis." I knew within 3 hours of dropping it off, and not hearing anything from Bob, on the front end needing replaced, that we were in good shape. Bob called a couple hours later and told me it was ready to go. He'd changed all four shocks, gave it an alignment and it drives and rides so well, it's unbelievable! The funny thing is... I got all that work done for almost $300 cheaper than an estimate given by the "Golden Touch" people, to ONLY replace the shocks, WITHOUT an alignment. I highly recommend Bob and Dorie at Premiere Automotive in Tempe for any of your auto repair needs. I know I'll definitely be back when I need to be. Thanks again, Bob!
Tom Sanford
★★★★★
9 years ago
Great service, professional and honest, what more could you want in auto repair? Made an appointment to have my brakes done, work done on time and at a very fair price. Bob and Dorie run a great shop, highly recommend.
Chiemene Andrew
★★★★★
3 years ago
Peace of mind and trust are priceless (their prices are more than fair for the work/experience). This shop was respectful and professional in all interactions. Identified/fixed an issue that another shop that rhythms with Lie/dias fixed improperly, Also, identified another work around/illegal act that the other shop did that resulted in an attempt to not guarantee the warranty for previous work/parts. I would recommend anyone I know to this shop without hesitation.
L Depner
★★★★★
6 years ago
Top notch professional establishment, not like any other repair facility. One of the most knowledgeable mechanic , I've encountered! If you want your vehicle fixed right and done right the first time... See Joseph. The best mechanic in the shop. Diagnosed and fixed my girlfriend's car in first visit. She had taken it to two other repair shops, and they didn't fix vehicle. Now this is my shop and he is our mechanic. Thank you Joseph for your honesty and knowledge. God bless you.
Kenzie
★★★★★
6 years ago
This place is amazing! Joe helped me get an over tightened and stripped bolt off so I could replace the knock sensor in my Subaru. I had tried everything I could possibly think of to get this done with no luck. Joe got the bolt off in no time and I couldn’t be more grateful! I would highly recommend this place for anyone in need of any automotive repairs. They will be my new consistent mechanic shop from now on. Thank you so much for your help!
Steve Harvey
★★★★★
3 years ago
Brought my 06 Crown Victoria in for a squealing noise, the staff was extremely friendly and diagnosed the issue within an hour or two, dropped the car off on a Friday at 9 am and they had it all taken care of by 1 pm --- New belt tensioner, Serpentine belt and Alternator when it was all said and done. Since then the noise and battery light haven't given me any issues! I'll be back here soon but hopefully not too soon! 😅 Thank you Bob and Dorie!
K. SeBESTa
★★★★★
11 years ago
We have been taking all of our family cars to Premier Auto for years. We used other local independent shops in the past and were happy enough, but since our very first visit to Bob and Dorie we have been thrilled with the service, the price and most importantly the quality of work-year after year. We take current toyotas, a 25 year old pontiac and our old mustang to Bob. All get detailed/thorough service, fixing only what is having a problem at the time. I never feel as though I'm being up-sold for additional work. Bob and Dorie have been able to adjust the amount of work to fit our budget, which is very helpful to us. It makes us feel good supporting a local, neighborhood business/family, and I believe they feel the same about taking care of their customers in the same way. They are super friendly and helpful, even when talking "mechanical" to us.
Andrew
★★★★★
8 years ago
Bob and Dorie's customer service is above and beyond what you would expect from an average automotive shop. They are above average in service, price, and trust. I just moved to Tempe recently and have made Premier Automotive my go-to place for all of my automotive needs. They have earned my trust as a customer!
James J James
★★★★★
6 years ago
Been there a couple of times. staff is very friendly, and the work performed was quick, and less expensive than estimates provided by other larger shops. Was able to speak with the mechanic, and the owner. Recommend them to everyone!
John Vinson
★★★★★
8 months ago
Pulled into the shop today because it was close and well rated. Have broken down 5 times in 4 days on a cross country road trip. Couldn't have been happier with the work they did or the quality of the staff. Truly nice people who really seem to care about taking care of their customers. Got us in the same day and out in 2.5 hrs. A rarity in my experience with taking a vehicle in for work. 100 percent recommend them!
