Prime Automotive Repair

Kristen T

★☆☆☆☆

8 months ago

Prime Automotive Repair – Misleading and Untrustworthy My experience with Prime Automotive Repair was disappointing and frustrating. I brought my vehicle in based on an arrangement with Tom (from the seller’s side), who assured me the car had been fully inspected and any issues would be addressed. Prime later claimed the aftermarket radio was the cause of an oil pressure sensor problem — a diagnosis that turned out to be completely false. A certified VW dealership confirmed the issue was unrelated to the radio and far more serious than what Prime acknowledged. Despite warning lights and clear drivability concerns, Prime stated there were no issues with the vehicle. Real mechanical problems were either missed or ignored, and some of the services claimed to be completed were never verified or were misrepresented. While I want to note that Omar, the individual I worked with at Prime, is a great person and was respectful throughout, the overall handling of the vehicle’s condition and the misleading claims were unacceptable. Tom also failed to follow through on promises, standing by Prime’s evaluation despite the obvious problems. I cannot recommend Prime Automotive Repair for reliable diagnostics or trustworthy service.

Debo Salako

★★★★★

5 months ago

They are transparent and humane. They explain your car problems and solutions to you before fixing. They are friendly too.

Laura Covarrubias

★★★★★

a year ago

Omar is an outstanding professional. His work and prices are very realistic and he prefers to have integrity by letting you know what your car does not need and he shows you facts as what is going wrong with your car. I fixed 4 things in my car and I only payed $640. I used to go to Breaks Plus, they would have charged me 3k. With Prime Atomotive you can actually afford to fix a lot of things at once. He changed and Axel, 2 back shocks & windshield motor in only 3 hrs!!! I will absolutely go back!

Aybruner66@gmail.com Monarch

★★★★★

a year ago

I highly recommend Prime Auto repair. I will be returning for all of my car needs,and will recommend family and friends.Nice clean facility OMAR was very professional and knowledgeable. He kept me informed about what he was going to do.As a female it’s hard to find someone who’s honest. OMAR you are the BEST! God bless this shop for ever and always.

Alnobani A

★★★★★

a year ago

This was my first visit, and the service was outstanding! Omar was highly knowledgeable, offered excellent recommendations for my car’s needs, and was incredibly kind throughout. I’ll definitely return for any future services!

Husni Samara

★★★★★

a year ago

I have taken my vehicle to this place multiple times. Let me say, the staff is absolutely outstanding, they are courteous and professional. I have to give a huge shoutout to Omar in particular, today he provided me with outstanding customer service/care. Can’t say enough about this shop. I’d give them more stars if I could.

khaled almas

★★★★★

9 months ago

Excellent , very professioal , honest , i fixed my BMW there they fix electrical issue and now i have zero warning light at the dashbord . Thank you Omar

Paria Choroomi

★★★★★

4 years ago

My husband and I have been coming here for an oil change and regular maintenance. We have been so impressed with the friendliness and professionalism of the staff. I would not hesitate to recommend them for all your auto maintenance needs. I also wanted to mention that they are quick and will try to take care of you while waiting.

Edrees Mohammed

★★★★★

4 years ago

One of the best mechanic shops I have ever been to hands down. Very intelligent, very honest, and can work on almost any vehicle. If he doesn’t know a solution, he will point you into the direction of someone who does. 10/10 definitely recommend for all your automotive needs. Thank you Pouya and thank you All auto service.

Wesam Shdaifat

★★★★★

9 months ago

Highly recommended One of the best mechanic shops around DFW , Omar is very professional, friendly and helpful he solved a problem better than dealer.

Oyas Transport

★★★★★

a year ago

Awesome service. They fixed my vehicle and the price was really good. I highly recommend

super chlobot

★★★★★

3 years ago

Honestly this review has taken me a lot longer to write than it should of. I was referred here by a former coworker and that was the best coincidence ever. I’d been having an issue with my belt and while shopping around I had over 4 experiences with different mechanics where I was demeaned, insulted, and given insane estimates (600+ to repair one worn belt.) when I came here Pouya was instantly warm, welcoming, and ALWAYS gets to my issue quickly - even while I’m waiting in the office. Mechanics are one of those things in life where - when you find a good one, you stick to them. I am so incredibly thankful for the incredible skill and kindness that has been provided.

Rhonda Elzie

★★★★★

8 months ago

Amazing! Professional, explained everything. Parts ordered and done in about 2 hours. I will definitely use them again.

Samir Elmetwaly

★★★★★

11 months ago

Excellent, honest very professional guy. God bless you Omar.thanks for your work my son’s car.

Gustavo Coraglio

★★★★★

4 years ago

Very prompt and excellent service, good prices and very transparent about diagnostics on your car. Definitely recommend them for service on any car domestic or foreign, fixed my BMW X5.

Luay Abu-Odeh

★★★★★

a year ago

Finally, I found a place where I can fix my car and turn off the check engine light at a reasonable price. Thank you Omar.

Kevin Rohani

★★★★★

4 years ago

The best service and advise I’ve experienced ever. Their great customer service along with excellent job will make every customer to trust this place and go back for any check up and service. I recommended this place to everyone who wants to get the best for the least.