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P William

★★★★★

Edited 7 years ago

Update: They Moved, it is off SW 10th St Now. The new shop is amazing. Been going here for years for the family (20+ years). John is fantastic. He has the right prices and is a fantastic mechanic. Everyone there is lovely. Highly recommended. You are with a good mechanic that doesn't lie.

Elena Shilova

★★★★★

2 years ago

it was the second time in the prince and a more serious repair!) for the first time I chose them according to the reviews "honest guys" and in the place - close to home and easy to return on foot. The mechanic was great and fixed in an hour - but took longer to diagnose.. actually, I paid for an hour of work. The second time I came to them as to the guys who know and are able to repair my car. But it was not an easy task!! I know that the mechanics consulted a lot and diagnosed and looked for a breakdown for a long time. in the end, I had to change some axis - I don’t really understand, but I trust them. When asked why I don’t go to Russian-speaking services, I answer that I know honest and professional mechanics and it doesn’t matter what language people who have iPhones speak)) Thank you again!

Jenee Orefice

★★★★★

2 years ago

Got in a car accident that smashed my grill of my 2018 Cadillac ATS. Also messed up an electrical wire sensor in the front causing my check engine light to be on. Cadillac dealership wanted to charge me an arm & a leg($1,999) to replace the ENTIRE wire which was unnecessary! Thanks to Auto Prince, only one piece was needed to be replaced which costed me less than $200!! They also did a repair & paint job on my hood which matched the factory paint for that car. It came out flawless. This shop knows what they are doing. They are reasonably price & give you a honest diagnosis. I’ve referred these guys to friends & family and no complaints.

Armanush Torosyan

★★★★★

a month ago

The best auto repair shop. They are very responsible and trusty. John is the best in his business.

Qiante Anderson

★☆☆☆☆

6 months ago

Prince Automotive I am writing this review regarding the poor service, unprofessional conduct, and mistreatment I experienced at Prince Automotive during my first visit. I contacted the shop five days prior and was told by Lucy to bring my car in on Tuesday. I dropped my car off at 8:00 AM, and it remained there until 4:45 PM. At the end of the day, I paid Lucy $350 in cash for the repairs and requested a receipt. Instead of providing one, Lucy responded with an attitude and asked why I needed it. I explained that I had every right to know what I paid for. After sharing personal information, I finally received a receipt — but only after being made to feel uncomfortable. The next morning, less than 24 hours after the repairs, my car overheated again while I was driving 20 minutes away from my home. This was the exact issue I originally brought the car in for. I immediately returned to the shop, wasting another day trying to resolve the same problem. John, the mechanic, initially claimed the issue was the reservoir cap, but replacing it did not fix the problem. Then Lucy suggested it might be a blown head gasket — even though I had just paid them $350 to fix the overheating issue. John eventually gave me a car to borrow so I could pick up my five children and continue with my responsibilities. A couple of hours later, Lucy texted me saying they believed the issue was my reservoir and that I would need to pay an additional $150. I still have those text messages as evidence. When I returned to pick up my car, Lucy became defensive, cursed at me in front of my children, and walked away during our conversation. She later began yelling outside, causing a scene and embarrassing me in front of others. The receipt shows I was charged for: •\tWater outlet: $64.99 •\tIntake manifold gasket set: $14.41 •\tTwo antifreeze coolant: $29.98 •\tR&R water outlet: $115 •\tParts: $109 •\tLabor: $207 Total: $350 Despite this payment, my car was still overheating the very next day. Instead of taking responsibility for the misdiagnosis, Lucy acted as though she had done me a favor and grew hostile when I questioned the quality of service. Both Lucy and John made comments about my children, implying they were doing me charity work, which was insulting, irrelevant, and unprofessional. John later apologized, but his apology was undermined by his continued accusations that I was looking for free service. Meanwhile, I witnessed two white women receive far better treatment than I did. The way I was spoken to, disrespected, and misdiagnosed makes me believe I was discriminated against and taken advantage of. In conclusion, I was charged $350 for a problem that was never fixed, Tuesday subjected to verbal abuse, embarrassment, and extremely unprofessional behavior. This has been the worst experience I have ever had with an automotive shop, and I strongly recommend that others avoid Prince Automotive some of us work hard for the little we have I shouldn't have to explain why I have a 20yr old car when John only job was to find the problem to why my car was running hot really hurt my feelings mad me cry real tears cause God honest the truth I didn't do anything. People like John and Lucy makes it hard for honest people like me cause I don't play games Im already trying my best at this thing called life by myself with five kids.

George N

★★★★★

a year ago

Stopped in to have my check engine light checked out. Ended up being a battery, but Lucy and her husband are great! I felt comfortable and didn’t feel like i was being haggled. Such a lovely family run service center. Highly recommended

Jeff Yaakov Rosenthal

★★★★★

2 years ago

I live in Century Village Deerfield Beach and my regular mechanic got very busy so I found that I needed better service and attention. Initially Google reviews brought me here but I am thrilled to say that John & Lucy really earned my trust and all my future business. John knows cars and his quick diagnosis was spot on. He ordered the parts, gave me a fair estimate and got the work done same day. Lucy kept me informed throughout the day about progress and I couldn't have been more pleased. A few weeks later I had an unrelated concern. I pulled in and John was under a car doing his work, when he came out, stopped what he was doing and ran some diagnostics right there and sent me on my way. Prince auto repair has my recomendation. Thanks for being there.

Brittney Herrmann

★★★★★

2 years ago

Cannot say enough good things about this business! They are genuinely nice people who want to help. I brought my car to get the headlight changed after several other places said they couldn’t do it or I would have to leave my car all day. They got me in quickly and were able to do the job in under an hour. The mechanic also answered other questions for me and was extremely knowledgeable! My only regret is I didn’t find them sooner!

Garrett Blackburn

★★★★★

2 years ago

I knew the previous owners John and Lucy who were great so I stopped by to get some work done and it was under new ownership. This place is still my go to spot for work done on my car the new staff is super friendly and very helpful! Mateo was able to get me a good quote and the work done for an honest price. If you’re looking for work done on your vehicle in south FLORDIA than look no further.

Margaret Bradley

★★★★★

5 years ago

They are the most accurate and honest mechanical business that I have ever encountered. I trust them implicitly. John and Lucy work very hard, in giving superlative care to you and your vehicle. They are true professionals and work very hard to give the best service possible. I wouldn't go anywhere else ! If you need an analysis for your car they will give you the God's honest truth. If you are seeking, honest, affordable care. I highly recommend them.

Naomi Richter

★★★★★

2 years ago

I'm thrilled to be able to say I had a perfect 1st time experience at Prince Auto Repair. Mateo provided excellent service, while going above and beyond with communication, understanding, transparency and professionalism. The entire process was smooth and quick.

Ryan B

★★★★★

7 years ago

For whatever reasons, the stereotype of auto repair shops holds true in South Florida. Dishonest, Rude, and Costly. HOWEVER, I am very excited to write a review about Prince Auto Repair. They have been nothing but HONEST, NICE, and FAIR with all the work they have done to my automobile. I knew going into this shop, that I needed major work down to my engine. John, both the head mechanic and owner, welcomed me into his shop. We went on a ride around the block, and he recognized the problems right away. I knew he was right, because, I had gotten many estimates before, but, never developed a relationship with any of those auto shops. John made me feel welcomed, and fully explained everything that needed to be done. The prices for his work and time were completely fair. I knew from our interactions, he was an honest guy. The shop would call me every couple of days when something major was about to be undertaken, just to show me the parts, and explain to me, what they needed to do. This step was certainly going above and beyond. Through the entire process, they kept me informed of the cost, and the status of the repairs. Great customer service. The true test came when I got my car back, and wow. I can’t remember the last time it sounded so good. They definitely know what they are doing, and don’t just put in parts, just to replace. I highly recommend them. Just walk in the shop and you will hear similar stories. I feel lucky that I finally found that needle in the haystack when it comes to a quality repair shop. Smiles here.

Raffie Bagrevandian

★★★★★

3 years ago

After diagnosing, testing, and giving the most amazing feedback I've ever received in my life from an auto repair shop, I am truly humbled by the courtesy, service, and honesty the entire staff from Prince Auto Repair has given me. Integrity is an understatement, they are better then that. I would give ten stars if I could, and anyone reading this has to go there to discover the level of professionalism Carlos, Ricardo, and the team displayed at all times. Bravo, cheers, and may your business thrive always.

Ryan Tornillo

★★★★★

2 years ago

Great people, great prices! Went to another auto shop and they tried to charge me 1100$ for an engine mount repair, prince did it for more than half of that! great, fast service, I recommend everyone to get all their repairs done here.

Pyotor Vladison

★★★★★

4 years ago

This guys was awesome !!! I got a flat tire and came to them asking for help because I was in the rush to open my store. The owner acted super quick, he personally drove to a the store and bought a special tire for my Car. They did just INCREDIBLE AND FAST job. They finished everything supper quick and I came to my store in time. Thank you so much again YOUR ARE THE BEST!!!!

David Vetere

★★★★★

7 years ago

Hard to believe a friendly, fair, honest, professional, knowledgeable & with technical expertise auto repair shop exists but it is all true at Prince Auto Repair! I’ve never experienced anything like it in my entire life. John and Lucy will take great care if your car repair need above and beyond expectations!!!

Hallie Tuite

★★★★★

4 years ago

Prince did a magnificent job repairing my car! Absolutely outstanding service. My car looks brand new. Far exceeded my expectations. They even detailed the inside & dropped off the car to my home! Carlos is the best!