Professional Auto Body

Sherry [email protected]

★★★★★

2 months ago

This is my second time using Professional Auto Body and I’ve been very happy with their work and professionalism 😋

Sarah Cox

★★★★★

10 months ago

A minor fender bender, my first ever, was handled seamlessly with Carstar. They were in direct contact with my insurance company. They were flexible with scheduling me for the estimate and the repairs. After getting my car back, you would never know my car was in an accident. The customer service was excellent and I appreciate everyone involved in repairing my vehicle. Thank you. Highly recommend.

Steve Reynolds

★★★★★

6 months ago

CARSTAR Professional Auto Body East did an amazing job on my vehicle. My Honda looks just was great as it was new and was done when stated at the appraisal. I now have had two vehicles repaired by them and both look excellent.

J Randall

★☆☆☆☆

7 months ago

I would never return to this company for business. They are associated with my insurance company, so I figured they were quality. It started out fine until they held my car hostage for two months. So many excuses about why the part wasn’t in or even called me down several times saying it was finally in — only to be told after I made the drive that they had the incorrect part. So much time wasted. The quality of the job on my bumper was just average, they failed to tell me that they don’t paint the whole bumper or replace it. They just do spot paint fix. and the final piece they had been waiting on was damaged. The timeline and excuses for a finished product were unacceptable. I had to call my insurance company to finally get them to respond and get the job done. Save yourself some time and go elsewhere.

Chris Gilmore

★★★★★

4 months ago

Very pleased with entire experience. They kept me informed with progress reports and estimates of when the job would be done. Truck looks like new again!

Deborah Ray-Quam

★★★★★

Edited 7 months ago

Everything looked great Carstar did an amazing job on fixing my car it looked brand new when they got done with my car I was impressed. They even did a touch up on my front bumper Below is before my car was fixed and some pictures of after my car got fixed.

Masson Hart

★★★★★

a year ago

I can not recommend Professional Auto Body enough! After experiencing my first car accident, there were so many questions and concerns but Professional Auto Body was able to put my mind as ease and take so much overthinking off of my plate. The team was quick to get my car in and get it back in tip top shape! Their communication during the whole process was amazing as well providing weekly updates and working directly with my insurance company.

Sarah Scott

★★★☆☆

5 months ago

I marked a three only due to communication. The work itself is fantastic but the lack of communication was very frustrating. I was told a 1 and 1/2 weeks at drop off . When I called after this time frame to get a pick up time was told it would another week. Again never got a call to tell me about and delays but when I called again got told again delayed. Everytime I called I got a new date and was very frustrated as no one ever called to tell me about delays. My repair which I was initially told would take 1 and 1/2 weeks took just 2 days shy of a month. I would not be upset as some things are out of control such as insurances and parts delayed but not communicating is a completely avoidable issue.

Christopher Acarregui

★★★★★

Edited 10 months ago

Incredible service. I had some damage to my Highlander. They were incredible. They keep me informed of the progress through texts every over day. In addition I received phone calls from the service tech every few days with updates. The end result was excellent. My car looks brand new. Very high quality service

Deb Yarra

★★★★★

4 months ago

All the employees were very friendly and did their jobs well. They were knowledgeable and did a great job with my car. They worked well with my insurance and everything was done earlier than expected. I would use them again for sure.

David Jaffe

★★★★★

3 months ago

I got in a accident - not my fault - and Fred and Amber made me feel very secure that my car would be taken well care of in a time that was very stressful for us. CARSTAR was A+++. My car looked beautiful again and was done in a timely manner despite Thanksgiving weekend rolling in. I am very happy and 100% recommend! Thank you all :)

Casey P

★★★★★

6 months ago

My car got damaged during a recent hail storm, and this place was recommended by my insurance company. The experience was absolutely wonderful!! The quality of work was excellent and they got everything done very quickly - only had to have a rental car for a day. Amber and Anthony were awesome, and kept me informed the whole way through the process. Hopefully nothing happens to my car again but I would definitely come back or recommend to anyone who needs auto body work in Bend/Central Oregon.

Christina Reese

★★★★★

10 months ago

I am absolutely thrilled and impressed with the work Carstar did on my truck. I was rear-ended and needed a new tailgate, bumper, and hitch. It only took them a week and my truck is good as new! They kept in contact with me throughout the week giving me updates, which I really appreciate. I also was surprised they cleaned the inside of my truck... I have four huskies and that amount of fur is no easy task. That alone was worth the deductible!

Tony Gambino

★★★★★

5 months ago

I had a great experience with CARSTAR! They repaired a dent in my Tesla, and the whole process was smooth from start to finish. The team was fast, accurate, and super friendly. They kept me updated the entire time, and the work was flawless. My car looks brand new again! I’d definitely recommend CARSTAR to anyone who wants quality work done right and done quickly 👍🏼

Heidi Ford

★★★★★

a year ago

My Son’s 2015 Honda CRV touring was rear-ended by a distracted driver. We have progressive insurance…the first 2 places would not deal with Progressive insurance, which started making me very uneasy… I was happy that professional Auto Body, they have a good reputation among my co-workers and friends. I just received the car back after 2 weeks… you would never know it was in an accident.

Sarah Payne

★★★★★

a month ago

From beginning to the finished product, I was highly impressed with the professional, responsive, and excellent customer & service overall. I brought my car in for auto-bodywork. After the work was completed, the car damage was completely eliminated and the car looked perfect and gorgeous. John and the team took every step and more to repair into my car scratches and dents to perfect. They went above and beyond with their services!

Kalynd Larsen

★★★★★

a month ago

From start to finish this was a fantastic experience. I had been in two accidents a few minutes apart due to icy roads causing damage to the front and back of my truck. I originally scheduled an appointment for the back end repairs, upon drop off I asked if I could also do the front end repairs as well. They were happy to handle both repairs at the same time. During the repair process I received updates which I very much like. They even finished 4 days ahead of my anticipated finish date. Everything looked phenomenal like nothing ever happened. I would like Amber and Fred to get the recognition they so rightfully deserve. I will forever be referring them to anyone in need of repairs!