Pronto Auto Repair

Zaid

★★★★★

2 years ago

By far the best service in El Paso! I have taken several Vehicles here over the past few years and I'm never disappointed by the professionalism, speed of service and honesty. Extremely difficult to come by in this industry.

Jan O'Hare

★★★★★

4 years ago

I was traveling solo, far from home. I had driven all night and parked in front of the shop. The kind technician said they would try hard to fit me in. They fixed my car very reasonably, and I've always meant to write a glowing review, because they were so kind and did excellent work. Thank you all.

A Kings Mom

★★★★★

a year ago

I had a great experience getting my car fixed. Victor was very quick to help and price was reasonable. I will forever be a customer. Thank you!!!!!!!!

Gil Hernandez

★☆☆☆☆

6 years ago

This place by far is the biggest ripoff you’ll ever find. I entrusted this shop on a few services for my truck such as a differential/gear swap on my Dakota and came to find out they never tightened down the passenger side nuts/ bolts to the overhanging bracket correctly which have gone missing and broken the overhanging bracket to the diff housing. To put the cherry on top they also misdiagnosed a transmission issue (PO882 open/short circuit on the TCM wiring harness) I had as well costing me well over $1500 for the rebuild it never needed and when I took it to then for them to honor the warranty they only solution they came up with was that it needed a tune for a KN Hiflow air filter and MIT upgrade for the intake system I installed. When I finally got back my truck one of his techs also broke my E-brake latch which was never replaced under the circumstances. Even after I left his shop Victor incompetently tried to contact me saying he wasn’t liable for any misdiagnosis, damage and refused to service and honor any warranty that my truck still had as services done under. I hope that establishment rots to the ground and the owner gets what he has coming to him.

David Vasquez

★★★★★

6 years ago

I found this auto repair shop about a year and a half ago and they are great on price, time of service for repairs, etc. These guys are great go see them and give them a shot. I'm so glad I did, so far they have fixed my Ford f150 and Hyundai Veracruz SUV on different occasions.

Blanca Garcia

★☆☆☆☆

2 years ago

We took in our car they took their time didn't rush them but then they called that the car need a new starter which my husband had already put in one brand new! So he went for it to take it for the warranty but this wasn't the original one they switched it with one the had markings of a junk yard!! Then they threatened us with daily fees even though we had paid half already and made a agreement of when they finally had started the car we could go for it. And our front window was cracked and had scratches which it didn't have when we took it in!! We just wanted to get it out of there he was threatening to get a lien on our car!!😫😡

Pam Shields

★★★★★

7 years ago

We were out-of-towners coming back from El Paso to Hueco Tanks State Park when the engine light came on in our Jeep and we had engine fluid on our side runner. We had to pull over and make a call. Victor and his team took care of us right away. They arranged for a tow truck to take us to his shop, diagnosed the problem (we needed a new radiator), and had us fixed up and on the road again, within 24 hours. Victor went above and beyond - driving us (and our two big dogs), back to the park while the Jeep was getting repaired. Uber couldn't have topped their service!!! They are an highly competent, caring, and honest group that do great work. We highly recommend them - with our heart-felt thanks.

José Santiago

★★★★★

2 years ago

Very, very pleased with the prompt service on my Aunt's car. Mr. Valenzuela is Definitely on top of Business! Strongly recommend his auto shop. Thanks again 👌👏👏

S&A Jones

★★★★★

8 years ago

Great service from an extremely professional business. I highly recommend for anyone that needs repairs for their auto. I needed a new alternator and spark plugs. Service was quick and inexpensive. 5 stars.

Yvette Martinez

★★★★★

6 years ago

I had to have my alternator replaced. The staff were knowledgeable and charged a fair price. The manager offered a military discount which was greatly appreciated.

Kimberly Ukaegbu

★☆☆☆☆

7 years ago

Called to ask what do he think it will cost to fix something and he came off a bit rude. I have always called up there to get help, i was gonna go bring my alternator up there as I promised tomorrow but the guy turn a good willing customer off with his attitude.

Alan Perez

★☆☆☆☆

a year ago

This place is horrible, owner told me a price and when I went to pick up my car they wanted to charge me double, they called the owner and he told me either I pay or he wouldn’t not release the car, I asked to speak to him over the phone or in person, he said I had to comeback in 2 hours because he was at the dentist

Victoria Miller

★★★★★

8 years ago

Fair prices! Will explain in detail on what needs to be repaired to your vehicle and how long it will take. Great work.

Ty McFadden

★★★★★

6 years ago

Pronto auto repair exceeded my expectations finishing my car in only a couple hours at a price much lower than I expected! 10/10 would recommend this repair shop!

accumulator 512

★★★★★

9 years ago

I came and they fixed my brakes in less than 30 minutes.i was surprise good job guys..

john roberts

★★★★★

5 years ago

They fixed the steering on my Subaru for a cheap price. The car drives better than ever

el pleve

★★★★★

4 years ago

Best Mechanic Shop in town, fair pricing. HIGHLY recommend. speak with Victor.