PTS Automotive

lisa reagan

★★★★★

3 years ago

I have used them for the last 15 years my cars parents car, Only place I go great family business honest which is hard to find these days. Price is competive.

Thurayyah Jackson

★☆☆☆☆

8 years ago

Make sure you go with a guy who knows what he’s talking about, what was quoted here was wayyyyyyyyyy above what anyone else have ever quoted. I had no power steering for almost a year and soon as I let him take a look at it then got my car back my steering went out while at work, THAT EXACT SAME DAY.... they have a nice place but was wayyyyyy over charged even the lady who answered the phone quoted me almost 500 less than what the mechanic said. Also Akron U students they know the school will pay up to 1000 so don’t let them take all of that money, because it’s supposed to help you with out stuff.

Antoinette Mills

★☆☆☆☆

3 years ago

I brought my car here to be fixed. When I entered the building I heard a woman yelling at a customer. The man was trying to talk to the woman whom I'm thinking was the manager. The woman wouldn't listen and kept yelling at the customer. A different customer (the second customer) told the woman he's been in business for many years and he's never heard a manager talk to a customer that way. The second customer asked for his keys back and said he was taking his car somewhere else. The manager (the woman) threw his keys across the counter at him. The 1st gentleman tried to talk to the manager again. She continued to yell at him. I decided to take my vehicle to another shop so I left. If this is how the manager is allowed to talk to customers I don't want to bring my car here. What if I have a problem like the first customer. This place lost 2 customers because of the managers yelling. I won't be yelled at like a child by a manager.

Suzanne Roberts

★★★★★

a year ago

I have a diesel engine shuttle bus and it was really hard to find a place to have it serviced and I had great customer service and excellent mechanics and I would recommend them to anyone

Karl Wolf

★★★★★

a year ago

Great service tech, nice owner. Got me in and out for a starter in half a day. Would get a tow here again if I broke down in the area.

Nick Rickard

★★★★★

7 months ago

Great service and price was comparable they got the job done promptly

John A Clay

★★★★★

5 years ago

Had a last minute problem of using the wrong fuel and needing flushed . Contacted them on the phone and decided to stop over with the other car and get more detail . front desk was very helpful in assuring that it was going to be alright . There price was very reasonable. And due to catching the issue fast there were able to fix it in 2hrs .

Lisa Hefling

★☆☆☆☆

7 years ago

This business sent coupons out for 39.99 oil change. My husband decided to give this small business an opportunity to gain our business... so my husband goes to get the oil changed and have them LOOK to see if the wheel bearing is worn... he waited almost 2 hours for the service because they didn't have the correct oil filter on house. Yes it was an upgraded filter, but 2 hours?? Them he goes to settle the bill, should be 39.99 + tax right?? Nope 106 and change!! When the employee was questioned about the discrepancy he informed my husband that there is a charge for "shop supplies and the difference in the filter ($3)" then charged $60 to visually look at the wheel bearing? What?? So the 39.99 oil changed turned into 106 and I will never go back to them again. On top of all of that when my husband was questioning the charges, the employee took a personal phone call and proceeded to ignore my husband standing in front of him in his shop?? Not a good way to run a business... I will never send anyone here...

William Smart

★★★★★

7 years ago

Happy customer. The mechanics are Very professional, thorough, and pay great attention to detail. I've had brake work, shocks, transmission replacement. The owner is very knowledgeable in the mechanical processes of vehicles. She assures high quality work is done at her shop, some of which is backed by very fair warranty period. Two thumbs up👍🏼👍🏼

Joyce Scott

★★★★★

4 years ago

My father and I have been friends with this family owned business for years. You are always greeted with a smile as you describe your vehicle problems to them. Their employees are treated as "members" of the family, making for a positive work environment. Their work is very thorough. Any problems that may be discovered as they disassemble the main components are emediatly discussed with the customer. They have kept my 07 Trailblazer purring.

Jackie Reiber

★★★★★

3 years ago

I had a lot of work that needed done on my van and a few things on my jeep as well . Pts took care of me and both vehicles within a few days and we are back on the road. Super nice employees and clean facilities. Fair prices. Will definitely be back in the future.

Dave Rike

★★★★★

a year ago

I am a handicapped vet from mansfield that had a tire almost flat when leaving nearby va clinic. I was told a shop near would probably help me. Unfortunately I stopped first at the transmission shop next door. Owner there was very abrupt and rude and told me go next door. I did and the manager was not surprised by the 'neigbors' response. Anyhow Chad took my car and fixed the tire. He would not take anything for the work. He was more than friendly and helpful and I was very impressed with the business on how clean and professional it looked. Thank you sir!

Autumn Dagan

★★★★★

4 months ago

Superior people! Always looking out for their customers. Fast and friendly and honest.

Stu Just Stu

★★★★★

7 months ago

When my 40ft Aclass RV needed a entire new engine this spring PTS was one of the very few shops anywhere that would take on the huge job. The crew there did an amazing job, really seemed to take the time to do it right. They researched and found the right parts, not just the cheapest after market ones. They went over everything with care and professionalism rarely seen these days. The almost 500 mile drive home went smooth and perfectly. This was no simple corner garage job, and it was done right. Ive spread the word thru fb groups and hope they can handle the extra business!! Thank you Qin, Nate, and the rest of the PTS crew!

Nicole Smith

★☆☆☆☆

a year ago

They seem very nice and the shop looks nice. But twice now, when we have gotten my daughter’s car back from them, we have found they didn’t do the job properly. This is how they put the boot on the tie rod. It’s pinched (shouldn’t be). And they replaced the subframe and instead of lifting the fender liner, they pinched it under the frame so now it can’t be pulled back (or ever replaced without lifting off the subframe) to replace the serpentine belt or access anything under the hood from underneath. When we asked them about it they said “it’s fine, oh you know how kids these days are, they always think everything has to be done right for it to be safe”. Well, I PAID you thousands to “do it right”, why not do it right?! How and why are you okay with taking people’s money and not fixing it right. This is just 2 examples, I have others and could go on.

Morgan Garrison

★☆☆☆☆

a month ago

This used to be my go to shop but lately I’ve felt taken advantage of and overcharged. Quoted me over $500 labor only for a brake/rotor job. NO PARTS. Over $200 for a battery replacement Call other places and shop around before you come here, good availability BAD pricing.

Keith Gilley

★★★★★

a month ago

This shop is awesome, they have replaced my fuel pump, ball joints, I’ve had tires sent there and they mount and balance them for me and wheel alignment. I trust them with every vehicle I own. Great service at a reasonable price