Reviews
B C
It’s a shame this is the closest location to me as it is probably the worst. The customer service is great, I will give you guys that. This location almost always has something broken, whether it be half the brushes in the actual wash, to a lane that’s been closed for months making the wait times insanely long when they’re busy. Never mind the fact that they offer free towels that are never restocked - and when they are they’re soaking wet. I usually make a point to avoid this location and go to the Powell one instead, it’s far better.
★★☆☆☆ 5 months ago
Mindy
Mark is the best!! perfect customer service couldn't ask for a better carwash to come to always very helpful in any questions I may have and i noticed that there's not a long waite gets the cars threw and clean and customers are always satisfied that's for sure!! He deserves a promotion that's for sure!
★★★★★ 3 months ago
Richard Wyrick
I would give it a 5 star but I drive a small suv and it NEVER gets the back of the hatch clean always have to clean it afterwards they spray something on it but its not enough if its supposed to be a cleaner and I also sent email in about problem no answer to email either
★★★☆☆ 2 months ago
Mac Comer
I was a fan of Pure Magic until the car wash ripped my wife’s driver side door fender off. When I went to report it and had to wait for an hour to speak with someone. They ultimately transferred me to the Walker Springs location where the incident took place. Once transferred, I was immediately sent to voicemail. Four days later, no call back. When I went to the store in person, the people had told me that they found the piece and to not worry about it because they had insurance. One of the teammates helped me file the claim. The real bummer comes when the insurance company decided that since it didn’t happen to anyone else that day, and since there were no reported malfunctions, they were not liable. So who is responsible? I literally just bought this car three months ago. I’ve driven my wife’s car through the walker springs location dozens of times with happy experiences. Now I’m stuck with a $750 bill from the body shop. I will be cancelling both my membership and my wife’s membership. I understand that Pure Magic has signs that say “not responsible for damages due to ……” But at some point, the company has to take some responsibility for their machines. How do I know that the machine didn’t go too close to my car? How do I know they are telling the truth? How am I supposed to even dispute this? I am extremely disappointed and will be washing and vacuuming my car at home in the future.
★☆☆☆☆ a year ago
Kimberly Knuckles
Always a good clean place to tidy up your vehicle, with Great service! Mark the GM was awesome and very helpful getting me signed up in a quick and easy process to wash my baby whenever I need to. Clean towels, vacuums, and supplies to help with anything you need to get your vehicle clean and shiny!!!!🤗
★★★★★ 4 months ago
Cyle Pettit
Mark was super helpful, knowledgeable, and professional. Gave me excellent service and the pure magic wash was awesome! Vaccumes were powerful and location was clean! Will be back!
★★★★★ 2 months ago
Mylie Martin-Phillips
I have been here a few times but today I wanted to go and get Pur Magics premium car wash but didn't have my card and the don't take tap to pay of any kind. Fortunately, a nice employee named Mark helped me out and was so kind and attentive that I can't help but give this place 5 stars.
★★★★★ 2 months ago
Brad Coffey
The cleaning is inconsistent and it never cleans my rear bumper cover. Sometimes I drive out with water spots, sometimes the water is blown and swept off. The people spraying the wand never touch the passenger side. Sometimes the tire shine sticks, sometimes it’s rubbed off by the same mechanism applying the shine. Then, the leftover residue gets slung down the side of your vehicle while you drive. The vacuums are hit or miss, too. Sometimes they have suction, other times one must wait for a hose to become available. This setup might have passed as acceptable 10 years ago, but several advancements have been made. Pure Magic is overrated and over priced for how little actually gets cleaned. I can do better with a gas station wand. Sorry, your service is not worth the frustration of driving home to wash my car again.
★☆☆☆☆ a year ago
Ashley Wattenbarger
I love this car wash! Cayden is the best tech, always so helpful and answers any questions I have. I love how clean my car looks after visiting, great service!
★★★★★ a month ago
KEPC
I have a car for sale and wanted to have it washed and vacuumed today prior to viewing by a potential buyer. PureMagic Car Wash in Fountain City did an excellent speedy job of removing all the dirt and made my car look shiny, almost new. Great experience! The staff member who assisted me was very kind and helpful. Much appreciated!
★★★★★ 5 months ago
Cayden Maynard
Amazing wash, friendly staff, and great environment. Everyone is helpful and always on their feet, I recommend this wash to anyone that’s wants a quick, friendly car wash service.
★★★★★ 2 weeks ago
Israel Roberts
I gotta tell ya. I’m a very busy guy with multiple vehicles in our fleet, every time I personally pull through Mark always greets me with a smile. The whole team down here is great, BUT Mark specifically IS in MY humble opinion the star on his team! I have honestly tried to get him to come work for my company but he aparently is very loyal to his company! Mark I wish you the best thanks for all you do. Israel Gold Medal Roofing Knoxville Tn
★★★★★ 4 months ago
Heather Stoppelbein
Mark was super friendly and helpful! Even gave me a lollipop! Car wash is great, and I like being able vacuum out my car and air up the tires at the same time.
★★★★★ a month ago
Bonnie Reynolds
I have been going to this car wash for over 8 years. I have never seen it as dirty as it was today..12/28/25. There were empty plastic cleaner bottles and paper litter laying around the prep stations. Only two of the stations had water in them. The lot where the vacuums are located had all kinds of litter from plastic to paper scattered all over the lot. The overall appearance was of a lower class car wash. Really disappointed it has gotten so run down looking. It's not pleasant to be walking around on trash when cleaning my car. Certainly hope steps are taken to improve the experience.
★☆☆☆☆ 2 months ago
kayla Burnett
Canceled my acct 2 weeks before renewal to avoid any issues. Went to location in ftn city the gm told me to call customer service. So I do and tell them I need a refund cause yall charged me when I already canceled on the 8th. They basically told me they won't let me cancel the acct cause it's under my husband's name. Which upon getting the membership we was told either one of us can cancel. My husband works long hrs that don't align with the car wash hrs so that's also why we did it on the 8th cause he was available. So now we have to pay for an extra month cause my husband don't have availability to call due to his work schedule. All this could have been avoided had They just canceled it on the 8th. Area supervisor i spoke to was very rud, kept speaking over me, no customer service at all. I ask to speak with someone above her and she refuses to give me any info. I hope someone call me back or a response to this
★☆☆☆☆ a month ago
Laura Swafford
Absolutely LOVE the Pure Magic chain. The staff is energetic & helpful. Cayden at Fountain City location was particularly polite and helpful with an issue I had. Who doesn't want a sparkly car in the wintertime?! Would def recommend.
★★★★★ a month ago
Vicki Owens
Mark was very professional and very courteous. He did an outstanding job helping me get my car washed. He even came out to make sure I didn't need anything else. He's on top of it
★★★★★ 2 weeks ago
Rooster Band
WOW! Best car wash I have ever been to in my 57 years on the earth! I went because I'm and older man that has trouble cleaning out his '70 Camero and these workers really put in the work. I can tell that they understand how much that car means to me because they were so gentle with her. Special thanks to a feller named Cayden for talking cars with me!
★★★★★ a month ago
Andrew Houser
Mark was very helpful at the fountain city location. We had an issue with my sticker and he took care of it no problem. I've been coming here for years and have always loved this location and how the employees are happy to help.
★★★★★ 3 weeks ago
Gannon Mahaffay
Great car wash every time. Mark is always helpful, friendly, and genuinely cares about the place and the customers. The car wash is always clean, everything works the way it should, and the hoses are in great shape. I really like that they provide cloths and cleaner for your vehicle, and the trash cans are always emptied. You can tell this place is well-maintained and run by good people. Highly recommend.
★★★★★ a month ago
