Quality Plus Automotive Service, Inc.

Francis Turner

★★★★★

a month ago

I would highly recommend Quality Plus Auto for any car care needs. Damian and Raymond both provided me with the best experience that I could have ever hoped for. Together as a team they walked me through all of the options, and solved my issues most expertly and efficiently. If you are looking for a trustworthy mechanical shop, then look no further than Quality Plus Auto. They are top notch in my book.

Jeanne Hale

★★★★★

2 months ago

Raymond & the team at Quality always do.a great job with my car maintenance. They do excellent work & I know my car is in great hands. They also let me know what needs to be done & give me the information I need to make informed decisions. I trust the team at Quality and I highly recommend them!

Michaela

★★★★★

3 months ago

Had my oil changed and my car serviced here, and I couldn’t be happier! The team was kind, honest, and genuinely cared about making sure everything was done right. They were quick, professional, and didn’t try to rip me off. Highly recommend this place if you want trustworthy and caring car service!

Ren Randolph-Adams

★★★★★

2 months ago

I love this business! They have kept me, my mom, and my sister safe and roadworthy. Last year had an awful interaction with another business (Blacks tire on Milbrook) and ended up with $1k of damage to my car. Quality has restored my faith in mechanics you can trust and they have loaner cars!

Christa Morgan

★★★★★

11 months ago

My wife and I drove from GA to NC for a family emergency. Quality Plus Automotive was our choice. We called for car service and to diagnose a strange noise we noticed on the way there. As soon as the dialogue started, we were met with great communication. Throughout the entire process, we were kept informed every step of the way. They even took pictures and thoroughly explained the issue when we picked up the vehicle. To top it off, they left a thoughtful gift inside. The ability to take us in on short notice truly stood out. The customer service was amazing and the price of labor was unmatched. I even told them I wished they had a location in Georgia. They really went above and beyond. Thank you!

Teresa Taylor

★★★★★

3 months ago

I will definitely be returning! Quality Plus figured out why my son's alarm was constantly going off. They had to go to multiple steps but found the problem. They kept me informed each day with the next steps and prices. They did a really good job plus it was a 5 star company from the beginning. That's why I chose them. Thanks again for all the help.

Tristan Abood

★★★★★

5 months ago

I got to say, I'm impressed. They have above all else great communication, my wife and I always knew what was happening with our vehicle. It made it easy to pay online if we decided we wanted to do that, we also had the option to pay in person. The technology they sent us to pay online worked really well. I also thought that their diagnosis of the car was pretty spot on and, they didn't try to nickel in dime me. They also had some great insight as to what might have caused it in the first place and how I could prevent it going forward. The price overall was although semi-pricey, it's ultimately reasonable considering the work that they had to do. I'll be using these guys in the future.

Gary Miller

★★★★★

5 months ago

First time bringing my car in for service. I made an appointment, and they got my vehicle in right away! Damion updated me after my oil change, and asked me if i did certain maintenance items. Not to sell me anything but just wanted to make sure i did, so my car will last longer! I was very impressed with them, and how they were so customer friendly! Happy to give them a five star review!

Daniel Shinaman

★★★★★

3 months ago

I requested a second opinion on a recent car repair with the quality automotive team. Not only were they able to save me money on the repair but they provided some of the best customer service I’ve had with auto shops. The turnaround was quick and my car has been running smoothly. I would recommend them to anyone in the area!

Tiffany

★★★★★

6 months ago

Excellent service from the owner and staff. Very welcoming environment. You’re treated like a top notch customer, great explanation of your vehicle issues. You’re provided with a plan and accommodations to overcome your vehicle needs. And you’re gifted with complimentary snacks and beverages as you wait. I received an oil change, very affordable thanks team!

Jani Aukland Frasch

★★★★★

4 months ago

Damien gave an estimate for the repairs recommended by the dealer that were much more reasonably priced. Plus the repairs come with a much better warranty! I will be going back for all my vehicle maintenance going forward.

lynn gordon

★★★★★

6 months ago

We’re new to the area and had put off our regular maintenance until we were settled. Our daughter told us about Quality Plus Automotive. We tried them and they were fantastic—competent, pleasant and yes, they give really good cookies! I whole-heartedly recommend them (even if they didn’t leave a cookie in your car.

Bruce Cartier

★★★★★

6 months ago

Last week, the warning lights for ABS and traction control lit up on my car's dashboard. I took my car into Quality Plus in Raleigh where they initially determined it to be a sensor that needed to be replaced. They called me prior to doing the work and what the cost would be. I approved the work to be done. But, after replacing the sensor, the saw that the lights still appeared. They investigated further and determined that debris from the road must have cut through a sensor wire near one wheel. They replaced that wire and determined the sensor itself did not need to be replaced so the cost of repair was less than initially advised. That is the kind of honest work/service that deserves a good review!

Morris Hinton

★☆☆☆☆

6 months ago

I am not a customer first and foremost. a potential buyer wanted a pre purchase inspection here. the result was a one and a half page list of items recommended to be done which some were fine due to routine maintenance records not showing up electronically. They also advised a rocker arm was broken and needed replacing. I took to my mechanic and the rocker arms were fine. I'm sure they will respond to this review and explain my ignorance but it seemed their inspection resulted in an attempt to get services performed that were not necessary. great salesmen and very convincing. I'll let you all decide. I'm sure they do good work but I question their ethics.

Daniel Savior

★☆☆☆☆

Edited 6 months ago

This place have been going downhill since Chris left! I use to take my 1995 acura integra just to get it repaired by him and he done a great job. Bought a 2002 acura rsx and it needed some repairs and the workers there at the time was too busy to even fix it right, maybe it was because they were busy. I called few days ago to get some automatic transmission fluid and filters taken care of and the boy named damian or something said he could not do it because it was too hard too complicated. Saw youtube vid and did it myself, damian and your so called mechanics do the world a favor and work for jiffylube instead, taking my business elsewhere!

A Brisbon

★★★★★

4 months ago

I had a great experience with the shop! I could tell they truly value their customers, They explain all that my car needed in a way that I could understand And tell me what I should do now and what I can wait on.

Keomi Dunn

★★★★★

7 months ago

Damian & Raymond were so helpful ! They explained everything throughly and were able to pinpoint /resolve the issue . My 2015 Honda Civic was experiencing “Christmas tree” lights on the dash and one day had locked up while I was driving . Prior coming to Quality Plus , I had been to Honda dealership and Honda did not give me confidence they could fix my concerns nor did they explain things thoroughly. BUT Quality Plus was so nice and straightforward. No hidden prices or fees. Thanks so much ! My Honda is safely on the road again and runs like new .