Quick LaneTire & Auto Center

Cían Mattern

★★★★★

3 years ago

I was working with Brian, and was thrilled with the service I received. I came in for a 60K mile checkup, and the team did a thorough evaluation of what needed to actually be done on my vehicle, and saved me a few dollars here and there 🤙. The team was kind, professional, and had the vehicle ready ahead of schedule. Another surprise, which I liked, was the ability to have a Lyft called to drop me off and pick me up so I could keep busy while waiting for my car. I recommend the Brandon Mall: there lots to do there!

Michael

★★★★★

5 years ago

Brought my truck in for a routine oil change and mentioned a funny feel in the transmission. Marty check me in and took fantastic care of keeping me updated on the issue with my truck and making sure my loaner vehicle was meeting my needs. They went above and beyond and found multiple issues that they took care of under warranty, between the personal service and the professional work, I could not be happier!

Madeline Pollak

★★☆☆☆

2 years ago

Good enough for fixing Ford recalls. I think the "Works Package" is an overpriced oil change. I specifically asked for an oil change and for them to look at the tires (which I suspected were leaking air). Joshua Seda Sepulveda told me that my tires were "perfectly fine," but then I had problems literally on the drive home from the dealership. Went to another mechanic where they had to patch up 3 tires.

Dean Yntrava

★☆☆☆☆

5 years ago

First I called to see if I needed an apt for an oil change, they said that I can drive in and that it can be taking care of. I got there around 4pm and the guy took my car and told me that it would take about 2 to 2 1/2 hours for the service to be done. I said no problem. After 2 hours and seeing that my car had not be moved I went and spoke to the guy that received my car, I couldnt find him. Someone told me to go to the office and ask how long it was going to be. There I saw a young guy with blond long hair, he told me with an attitude that it was going to be another 3 hour wait. That it was impossible to get the car service at that moment. I asked for a manager, he then went to say that the manager name is “Joe” and that they didnt know where he was. After waiting another 20 mins thinking that he went to look for a manager I left. My first time going to this dealership and it will be my last. What a bad experience especially with the service guys that are suppose to be representing Ford.

Cody H

★☆☆☆☆

10 months ago

They misdiagnosed one of my cars problem and couldnt diagnose the other issue. Spent hundreds for their work only to not have my cars problem solved or even diagnosed.

Chet Rider

★★★★★

5 years ago

Took about an hour and half for an oil change. I was impressed. The largest service department I ever seen. Brandon Ford has been great from purchase to my first oil change..

Matt Houghtaling

★★★★☆

5 years ago

Was in for some service on my Mustang. Was taken care of in a timely fashion. The service lounge area was extremely clean and all customers and employees were wearing masks! I was there for maybe 90 minutes and a cleaning lady was cleaning continuously . Hats off to the management for taking this virus seriously.

Bethany Albin

★★★★★

3 years ago

Brandon Ford Service Department was outstanding. I scheduled an appointment to have my vehicle serviced and it was completed in an hour. Very impressive!

Tony tripp

★☆☆☆☆

a year ago

Just called this shop and asked if they could put a patch on my tire. As they are a tire shop an according to Google. not touch it ! I am a tow truck driver and I brought some cars to them for repair from accident with flat tires. They have other makes. My company will no longer be bringing cars or recommending cars to his place.

C H

★☆☆☆☆

6 years ago

Really slow service, why bother with an appointment if you can’t reserve a loaner or actually get in for the appointment any faster than drive ups? They ask you to make an appointment then point out that it doesn’t really do anything to help since your service will still be provided on a first come first serve basis.... terrible service for such a large Ford dealer...

Gordo P

★☆☆☆☆

3 years ago

Wanted an oil change and tire rotation. For a 2014 Ford Taurus. Would not do it because it had 150k miles. That is awesome customer service....

Wayne Rubis

★★★★★

2 months ago

Hands down best customer service

Sue Douglas

★★★★★

2 years ago

Marty kept me informed of the progress on the service and they got done a bit ahead of time. Very nice man.

Geraldo Barrett

★★★★★

5 years ago

Brandon Ford has excellent quality services and there staff are number one overall. Mr. Lopez is outstanding

Kevin Cap

★★★★★

2 years ago

Desiree and her team had me in out and on the road in 20 minutes, even staying late to do so. Excellent.

Melissa Hall

★★☆☆☆

9 months ago

Even with an appointment, the wait is usually 2-2.5 hours long.

Gus Vallejo

★★★★★

2 years ago

Robert is my go to Person. I am very happy with the service department.