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About Business
R & S Automotive, Inc. brings expert Car Repair solutions to the local community in Independence, MO, Independence. From Auto repair shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Independence, MO appreciate their attention to detail, leading to a consistent 4.7/5 rating from 346 reviewers. By focusing on the specific requirements of the Independence, MO area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Independence, MO and beyond.
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Google Reviews
Melissa Marie
★★☆☆☆ Went to get a state safety inspection. The service recieved was less then desirable. Was told there were two people in line infront of me and it would be a twenty minute wait. This was fine and decided to wait in the lobby while it was being done. A full hour later I started to wonder what was going on, so I asked what the deal was. The guy at the counter told me that the car was done and had been for awhile. They knew I stayed to wait and didn't feel the need to tell me it was done. When I questioned why he brushed it off and acted like they were so busy they just forgot. "We've done about 40 of them today so we forgot" were his exact words. Busy or not you're running a business and it's your job to tell people when their vehicle is done so they don't spend forty plus minutes sitting there for absolutely no reason. Terrible service. Waste of time
Chase Leslie
★☆☆☆☆ Was not happy with the experience. They did my inspection quick which was nice. They didn't communicate how long it would take for the repairs or when the vehicle would be done. I was told only tie rods needed done. No one let me know the boots were permanently defective, no one let me know the sway bar bracket was broken and 100% safe to not drive. I spent 400 on tie rods to get my car licensed only to find out it needs another 3,000 to get those fixed which is needed to drive the car safely. My tire also had a nail in it after I picked it up and my rear view mirror is broken off. Not very customer service friendly and definitely lacked communication skills.
Christy Cullen
★★★★★ As a woman sometimes these places are intimidating and a pain in the butt. The gentleman that helped me was VERY nice and didn’t treat me like I’m an idiot because I have boobs lmao! I was in and out in a very reasonable time and service was amazing!!!
Visitor Reviews
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