About Business
Ray's Auto Center is a highly-reputable Car Repair service provider based in Lakewood, WA. Ray's Auto Center covers all facets of the Car Repair industry, with a focus on Auto repair shop, Auto parts store, Brake shop. With over 177 reviews and an average rating of 4.6/5, Ray's Auto Center is a trusted name in the industry. Their presence in Lakewood, WA ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Lian W
★
☆☆☆☆
6 years ago
I don't think this place even looked at my car. It was completely unmoved from the spot where I'd parked it to drop it off hours before. They also didn't call me that they were finished. I had to call them hours later and they were like "oh right. Yeah, we're done." They charged me anyway and told me it ran fine. It's like they'd completely forgotten it was even there and then lied about checking it to get free money from me. A couple months later, my check engine light went on and I found out it was a misfiring cylinder. However, it was caused by having a damaged head gasket that had been bad for months. When I went here to get my car checked out, I even mentioned that running my air conditioner caused my car to overheat and that the air it pumped out smelled like gasoline, but this place still didn't catch it and made it seem like that was totally normal.
Lisa McLaughlin
★★★
☆☆
4 years ago
I dropped my truck off at it's appointment time. The front staff offered no welcoming attitude. The price was decent and what I expected it to be. It took 2 hours for an oil change. Not what I'm used to, I only brought my truck here because it's convenient and close to my work. The place I normally take my vehicles to, the guy retired. So I rate the service here eh.
Ben Ketchum
★★★★★
5 years ago
Ray’s is wonderful. You won’t find a auto repair shop with their level of honesty, expertise, and personality at such a competitive price point in the greater Tacoma area. I’ve been coming to Ray’s for nearly 3 years and every experience has been flawless. I have an ‘09 Toyota Tacoma with 250,000+ miles on it named Lucy, and she runs like a charm thanks to the folks at Ray’s. I’m pathological about getting a good deal, and therefore I typically go to at least 3 x places minimum to get assessments before committing money to a service job. Ray’s has saved me in excess of several thousand dollars on needless repairs recommended by the Toyota dealership and other auto repair shops that simply want to charge for unnecessary or frivolous work. Do yourself a favor: stop scrolling through google or yelp or whatever brought you to this review, grab your keys, grab a cup of coffee, grab a positive attitude, and head down to Ray’s to fix whatever problem you have. You won’t regret it.
Dirtyrich
★★★★★
9 years ago
I had such a good experience with Ray's Auto that I felt compelled to give them a five-star review. From the get-go, service was fast, friendly, and professional- where I waited on hold for other auto shops, Ray's Auto Center got back to me with a (excellently priced) quote almost instantaneously. The repairs were fast and took under a day, and they were able to repair the vehicle for under what the quote was originally thought to be; I appreciated this gesture of honesty and was able to save much more money and restore my car faster than any other place I talked to. Ray's professional, fast, and knowledgeable service impressed me and I give them my strongest recommendation.
Ashley Johnson
★★
☆☆☆
6 years ago
The customer service was great! That was the only reason for more than one star. Not only did I have to jump my van to get it out of their parking lot, but after lots of strange noises from the motor, my boyfriend looked under my hood and 1 of my motor mounts wasn’t even bolted in and the other 3 were not tightened! Could have ended up very badly for me and my kids if it wasn’t for my boyfriend checking their work. I was very thrilled at first after reading all of their great reviews, but $1400 later and the death trap they gave me back, I will never go back to them
Jenn O'Malley
★★★★★
6 years ago
Gabe and the rest of the staff are reliable, friendly and honest! Had a an issue with the thermostat that was replaced and they took care of it again to make sure it was the right one with no issues- Used them for a steering column replacement on the same Vehicle. I trust their knowledge and quality of work that can be hard to find sometimes these days. They are priced fairly with no price gouging! I recommend them and will not take my vehicles anywhere else now.
Skip 1017
★★
☆☆☆
a year ago
Got my car back after a new clutch kit being installed and after my first drive at home noticed an absolutely awful rattling. Come to find out my throw out bearing needs replaced. I got charged over $1000 in labor after being quoted $750 for the clutch. (I supplied parts) Not going to be out another $1000 for the same process to be redone with transmission removal since it was off warranty due to my supplying the parts per the receipt. Secondly got quoted $780 for new rotors, calipers, and brake pads on my rear. Upon doing them myself the calipers were in perfect working condition. I also had to remove my entire center console because they installed it over my driver seatbelt buckle so it was unusable. (Should’ve been caught during the test drive) Downsides of being a woman going to a shop. Good news is all my fluids were topped off I guess lol and all my other engine work done prior to these fiascos is fine so far.
Mi Kuffman
★★★★★
2 years ago
Steve is Ray's son and the current owner of this family business. He's worked on three of our cars now. I am always pleased and thankful for his work. Most recently, we had our vehicles in for air conditioning work, and the cars can almost get too cold if that's possible. Great staff, an honest job, and decent prices.
Sandy Rose
★★★★★
3 years ago
They make you feel comfortable as soon as you come in the door. They have great knowledge and excellent mechanics. This shop is very reliable and VERY honest. I've had them work on my vehicle 3 times and never had any issues with their excellent service. I would highly recommend them.
Paul Spinosa
★★★★★
a year ago
I took my Jeep in this morning for an oil change and I was very pleased with the service I received and with the quality of the work. I was also thankful for their willingness to answer some of my questions. Finding people you can trust is a precious thing these days. Thank you Ray's Auto!
Wyan Wang
★★★★★
2 years ago
Been coming here for years, with multiple vehicles. Never had an issue, with anything! The staff is friendly, they communicate well, prices are some of the best. They are very timely, and I trust them enough to recommend them to more than a couple friends and family members. Thank you Ray’s auto!!
Amanda L
★★★★★
2 years ago
I am here to 100% recommend Ray’s for servicing your car. We had been using them for years while we lived in Lakewood until we moved overseas for a span of 6 years. They had always been friendly, honest, fair and thorough. We don’t live in Lakewood anymore, so we ended up taking our car to the dealer for an oil change. After the dealer tried to tell us we needed over $3k in servicing plus possible repairs, we decided we needed to go back to Ray’s, even though we are no longer close by. Just like before, we experienced the same professionalism and honesty as we had prior to moving over seas. They checked out the car thoroughly and gave us recommendations for mileage intervals. They found everything to be in great shape and no servicing necessary. Needless to say, Ray’s will continue to have ALL of our business from now on. Thank you soooo much!
Ruben & Cheree Cortinas
★★★★★
a year ago
Rays auto has helped me with my vehicle on multiple occasions. They have great prices and have fixed my 2018 Honda Accord Sport. I will bring all my vehicles here. They are even nice when I get frustrated haha. Thanks Rays Auto
Taylor Bereiter
★★★★★
a year ago
Got a pre-purchase inspection done on a used car here. Such a great decision! It cost me about 150 dollars and saved me thousands as the car had a lot of issues. So many issues the fix would have cost way more than the car. I spoke with Josh who went over what the inspection found and he was very thorough in explaining everything that was wrong and strongly recommended that I not buy the car. He was direct and to the point which I appreciated. First time here but when I find a car without so many issues I’m sure I’ll be back here if I ever run into any problems!
Elizabeth Boone
★★★★★
a year ago
Great folks who do good, honest work. I moved from out of state and was in a rush to find a good local garage. They get me in for appointments at a quick turn around and have been thorough in their review and work. I stopped in today to get help with a Reese view mirror and they worked it out right then and there for me.
Nathan Stehlik
★★★★★
8 months ago
5 stars, Steve and Ray are awesome. They took care of my gal's Ford Escape. Ford dealer wanted almost double and diagnosed the problem incorrectly. Take you car here. Thx guys.
John Lang
★★★★★
6 months ago
Brought my truck in for new motor and they went through a lot to make sure it was running perfectly. Thanks again for everything john
Kevin Witter
★★★★★
9 months ago
Ray's did a power steering pump on my car that started leaking 6 months later. They replaced it at zero cost to me. They are true to their word and are an honest shop. You wont be sorry
Barrett Rambie
★★★★★
8 months ago
Rays Auto is the best mechanics shop in the South Sound! Being in the auto industry myself, I've had the opportunity to have vehicles worked on with many different shops in the area. Rays is the only shop I will take my personal vehicles to! They are an honest crew who will fix the vehicle right (without breaking the bank). Their Customer service is great & I'll continue to do business with them as long as I live in Washington!!
Holly
★
☆☆☆☆
6 months ago
I paid for two oil changes. Once they kept my car overnight. The other time for 5 hours. Car started acting up so I took it to another mechanic. They hadn't changed the oil in months. They showed me the almost empty oil that was black goo of what was left. I told the new mechanic I took care of my car and they laughed. Horrible!!!!!!
