About Business
For professional Car Repair care in Colchester, CT, Norwich, look no further than Reliable Auto Center. Their team excels at delivering top-tier results for Auto repair shop, Towing service and related Car Repair needs. Their customer-centric approach has earned them a 4.7/5 rating based on 79 pieces of feedback. They have become an integral part of the Colchester, CT community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Norwich, Reliable Auto Center is ready to assist with your next project or repair.
Google Reviews
Rose Cote

★★★★★
2 years ago
I can't thank you guys enough for putting the 4th alternator in my car and only charged me for the first one. It's hard to find a good mechanic and I'm so happy we found one! You guys are honest and great to work with! Thank you again! π
Brixxo Carvalho

★
☆☆☆☆
2 years ago
Power steering switch was replaced. the plug to switch was never connected. returned car 5 times for the same problem. overheard boss, ask staff to pass keys to customer with attitude staff Says NO. I pay money to be treated with rudeness and unreliable work I do not recommend.
Rebekah Conrad

★
☆☆☆☆
3 years ago
Unfortunately I had to give them 1 star to leave a review. They are quick when police call them only. I asked if I could get a ride home from Lebanon ct to groton ct with a nice 100 bill and I was told by tow truck driver absolutely not because we don't chauffeur people home. So I waited in below 20 degree weather for 2 hours for a uber . Great job Reliable. Please change your name to unreliable. Have a good day
Tracy Lynch

★★★★★
2 years ago
Troy and his mechanic's are top notch very professional and fairly priced. They have been taking care of my vehicle's for almost 15 years. I highly recommend them.
Robert Lucas

★★★★★
2 years ago
I arrived for my alignment service and was greeted by one of the employees in their garage. Afterwards I walked inside and was greeted by the gentleman behind the counter and was immediately asked if I was ready to drop off for the alignment. It showed me that they are prepared ahead of time for the work of the day and I greatly appreciated it. Following the appointment I was debriefed on what the issue was and also given advice. They are a knowledgeable staff that is able to answer many questions with a great attitude. Thank you. Cheers.
Billy Stankiewicz

★★★★★
11 months ago
Every job I've had done there either for my personal vehicle or a fleet vehicle was done to or beyond expectations and never had issues with work performed and the staff is very personable and professional. I'd recommend them to anyone.
Rose Cote

★★★★★
7 months ago
I have to thank you and your guys for the services provided for our vehicles! I wouldn't think of going anywhere else! He goes above and beyond every time. Thank you Troy!
Matthew Baldwin

★★★★★
a year ago
Awesome prompt service, with my interests in mind. Troy was able to get my car all set up after another shop gave it a death note. I'm glad I went to reliable for a second opinion. Now I'll just go here for everything! Thanks for the great service yall do!
Nicholas Barbera

★★★★★
a year ago
Troy went out of his way to address my concerns after having some issues with another shops ability to preform an alignment on my lifted truck. His techs took care of me and got my truck dialed in with no issues. Would recommend to anyone!
Daniel Gervais

★★★★★
11 months ago
First time I have brought one of my vehicles there. Everyone was very friendly, and I felt that I was charged fairly for the work that was done. Definitely will be bringing both of my vehicles there in the future.
Joe Durfee

★★★★★
a year ago
Just awesome people!! My Nissan had a clanging problem that lasted for a few months. Firestone recommended over three thousand dollars worth of work on my 17 Altima including front and rear suspension. Troy at Reliable replaced some paneling for 160 and the problem is solved. They are so friendly and always seem willing to help you where you are at.
The Turtle and the Tiger

★★★★★
2 years ago
I have an older truck that has been restored and am very picky about who works on it. I took a chance and brought it to Reliable and they were AWESOME! They did quality work for a great price and I've been back twice. It's great to have such great service and a quality shop this close to home. Thank you Reliable!
Stacy Le

★★★★★
2 years ago
If youβre looking for a knowledgeable, honest, REALLY GOOD mechanic I HIGHLY SUGGEST you see Troy from reliable auto. Heβs the absolute best mechanic in my opinion. He will fix your car issue for a reasonable price. Heβs so good he normally has a couple week time gap to fit you in but TRUST ME, heβs worth the wait. Heβs the βCar doctorβ and will fix your car and leave you feeling happy you did business with him. I canβt say enough good things about Troy. He truly cares about his customers. Even went out of his way to help me, a complete stranger on a Sunday, off business hours to help me with a car issue. Iβll never use any other mechanic but Troy moving forward. If I could leave him 10 stars I would. Thank you Troy for all the good work you do for all of your customers. Heβs amazing and definitely knows what heβs doing. You can put your mind to ease going to Troy if you have a car issue because heβll be able to fix it correctly for a fair price. Donβt waste your time or money with any other mechanics. Troyβs the best!!!βοΈ βοΈ βοΈ βοΈ βοΈ βοΈ βοΈ βοΈ βοΈ βοΈ βοΈ βοΈ
Mwoonster

★★★★★
9 months ago
I was having issues slotting my strut assembly into the steering knuckle. Ran around town to different auto shops and they gave me the run around. Came here, someone walked up to me, asked me what was up, gave me a good price, slotted the strut in a few minutes, and I was on my way back home. Amazing service. I recommend this place to anyone in need of something auto related. Fantastic!
Timothy Owen

★★★
☆☆
a year ago
Had major engine work done. Week later a coolant leak. Said it was overflow tank cap not on tight. Now week after that I have another more aggressive coolant leak. Itβs not the cap. Also front suspension has a loud clunk going over bumps which wasnβt there before it was worked on. Donβt feel this was test driven. And picked up truck and my front license plate and bracket was smashed like someone with a trailer hitch backed into it .
Annie Burzawa

★★★★★
11 months ago
Only an oil change but good work and great customer service. I asked them to rotate my tires but it turned out they didn't need it yet so they didn't do it. Many places would just do it and charge you a bunch of money. Very satisfied and will return.
B W

★
☆☆☆☆
Edited a year ago
Seemed like a great place to go due to the reviews. I brought my Tacoma here to get it looked over and have an idle issue FIXED. I specifically wrote on a piece of paper what I wanted to be CHECKED and what I wanted FIXED. Went out of their way and got everything in order, talked a great game but when I went to pick the truck up the idle issue was not fixed after spending over $1,000 on other stuff that I didn't deem necessary. To which I only obligated because they said the idle was fixed, and it even says on the receipt it was road tested after which I find impossible to believe because the idle was high the second I started it and stayed that way, even after driving for days after. I called and he said we will make it right. I reached out to let them know I wouldn't be able to drop the truck off the next day like I anticipated due to getting called into work. I asked for a quote of what would be done so I know what I'm getting into. Never received a call back and it's been a week. Just ordered the parts myself, which is exactly what I didn't want to do. So, with that being said. I now have $1,000 less in my pocket and a truck that still doesn't idle correctly. Very unfortunate as I planned on bringing my vehicles here from now on and was going to get it fluid filmed there as well. Again, I'll just do it myself. As they say, you want something done right I guess you gotta do it yourself. A call back with a quote would be the proper business practice in my eyes. I would highly advise you to take vehicle elsewhere to get work done if you want it fixed properly. It gets even funnier as I was charged 6 1/2 hours of labor when all I requested was the vehicle be inspected and gone through. This place will gouge you for everything and are a bunch of con artists. Absolute joke.
Lauren Mazzonna

★★★★★
11 months ago
Had the most annoying vibrating sound in my jeep and went to two other shops and they were trying to charge me an arm and a leg for it without an exact diagnosis. Brought the jeep to reliable and they fixed the sound within 24 hours of having it. Troy is a very honest and knowledgeable mechanic and I will be moving all my business to this shop moving forward! Thank u again!!
douglas wagner

★
☆☆☆☆
Edited 3 months ago
This place is not so reliable. They worked on my truck and when I went to pick it up my brakes went to the floor very very unsafe. I would never go there again. And my brake fluid keeps going low. This is definitely not a good garage.
EsmerΓ©e Skye

★
☆☆☆☆
a month ago
Reliably overpriced. They charged more than the dealership quoted us and don't offer the same guarantees on their work. They took forever with both a big fix we brought in couple months ago and then this week robbed us of 300 for an oil change that should have been done in 30 minutes but 'took them almost 2 hours'. An oil change & tire rotation would have cost us less than half of that at the brand name dealership. Communication & timing were a disaster. Don't really care if they "do good work", completely overridden by being dishonest and greedy. My extremely non confrontational husband insisted that I write this review with his seal of approval π