Google Reviews
Judy Jawer
★
☆☆☆☆
2 months ago
Melissa Morla was a HORRIBLE Service Advisor, and her manager Alex Almeda was equally disrespectful and uncommunicative. My kids had an appointment for an EXPRESS oil change and "free" multi-point inspection. They were told they would be waiting for the car a maximum of one hour. After 90 minutes, they tried to find out if anything additional was found and whether the work would take long enough that someone should pick them up. The service advisor Melissa would not even talk to them because she was too busy buying juice from a vendor who had come to the dealership. She then said she had no information since they had only been looking at the car for an hour. As the parent, I tried calling both Melissa and her manager Alex to find out what was going on and whether I should pick up the kids. I also called the dealership twice and had two people who answered the phones in Service send messages to Melissa and to Alex to call me. I never heard from EITHER of them!! My kids finally left after being there for THREE HOURS, with no updates as to what work might be needed or how long it would take until the last half hour that they were there. TERRIBLE SERVICE!!!! ZERO CUSTOMER FOCUS!!!
Jeff Heino
★★★★★
2 months ago
I was just picking someone up and needed to fill my gas tank. The pump wasn’t accepting any of my cards with the chip and I asked the attendant for help. The gentleman working the pumps had me move to another pump, helped get my card to work, and even ran a loyalty card and saved me a few cents. He turned what was a nuisance and inconvenient situation into an actually enjoyable one. I haven’t bought a vehicle in a while but when I do I know that this small interaction has won my business. Thank you.
allison Garcia
★★
☆☆☆
a month ago
I went with concerns about my tires and needed an oil change. After a few hours, they called me and told me I needed four new tires and told me the price of $1500 which I was fine with. I noticed that my car was really dirty and I asked them if they stopped doing complementary a car washes with service appointments and the gentleman told me that they don’t offer it, but there was a free car wash on site that I could use. I didn’t go to use the car wash and come to find out that you can only use the car wash if you have rewards points, which you need by downloading the app. I’m honestly confused because I not only purchased my vehicle from this location, but have been seen for several service appointments, and I’ve never once been told to download an app to get rewards points. Because I only downloaded the app today, I have not accumulated any points despite spending thousands of dollars at this location. While it seems petty to be frustrated that I don’t get a free $10 car wash, I’m more so frustrated at the lack of service for loyal customers. I’m also frustrated at the lack of misinformation. I considered trading in my 2024 CRV but if I decide to go that route, I will not be doing it at Rick Case.
Maria Radcliffe
★★★★★
4 months ago
I want to state that I am writing this review only because of one employee. I haven't had the work on my car completed as of today, but working with Waldo from service has been such a pleasure. He knows everything and everyone. Always solves your problem and responds to text messages at 8am and 8pm concerning your repairs. That guy should be a manager, he is awesome! thank you for all of your help Waldo
Navas Kurian
★
☆☆☆☆
3 months ago
If possible never go to this location to purchase and for service. Both had bad experience. If you drop the car for service, they never call you and update you. If you call them we won’t be able to talk to the advisors. Worst advisors and telephone operators a car company can have is here. They won’t value your time.
Dhaivat Raval
★
☆☆☆☆
6 months ago
**THIEVES** my car’s AC wasn’t working. Was there to see if it was part of extended warranty( 2016-18 honda civic has bad ac condenser issues which is part of extended warranty)but unfortunately it wasn’t. I paid 265$ for diagnostics. And they said its compressor + condenser + switch + coil etc needs to be replaced, which will cost 3000$. And later they say they can do it for 2600$. I left with lot of anger and frustration. Then i went to my mechanic, he said only compressor is bad which will cost 700$ with part and labor. Now my ac is working absolutely fine. I understand dealer have more expenses running the shops they can charge 1.5x or may be 2x but 4x is so ridiculous. Never again for this or any dealers they are bunch of robbers. **I DID CALL 📞 THEM AFTER THEY REPLIED TO MY REVIEW. IT WENT DIRECTLY TO VOICEMAIL AND NO ONE RETURNED TO MY CALL EVEN I LEFT THE MESSAGE THERE***
Onel Leon
★★
☆☆☆
6 months ago
I recently brought in my 2025 Honda Pilot Black Edition for an oil change, tire rotation, differential fluid service, and a recall. The wait time was actually pretty good, so I have no complaints there. What did leave me with a bad taste was being charged a $13.90 “shop fee” that was never explained as to what specific items I was charged for and labeled ambiguously as a miscellaneous charge. For someone who just purchased a fully loaded new vehicle, I feel that fee should have been waived. I mean losing a customer over $13.90 seems a bit silly to me but I rather go to a local mechanic than put up with these bullshit hidden fees just to make an extra buck. While waiting, I brought my laptop to get work done, but I kept being interrupted by sales staff trying to push another car on me. Even after I politely said I wasn’t interested and was trying to work, the interruptions continued. It was frustrating and made the waiting area less comfortable. Another area that was disappointing compared to my experience at Toyota was the lack of service updates. When I take my RAV4 to the Toyota dealership, I get text and email updates with PDF inspection reports, along with a video of the service being performed, which keeps me fully informed. At this Honda dealership, none of that was provided. For a premium brand and a brand-new car, I expected at least the same level of communication. Finally, I find it concerning that a brand new car with less than 5,000 miles already has two recalls. It makes me question whether these recalls are simply being used as a way to bring customers back into the dealership so sales teams can push additional vehicles. Overall, the service itself was fine, but the hidden fees, lack of communication, and aggressive sales tactics left me disappointed. I will be finding another place to service my vehicle from here on out and anyone reading this should honestly be very careful with the fine print and what these places like to add on and upsell for no reason other than greed.
mehmet orman
★★★★★
9 months ago
Jose from service department was amazing. His communication, his sense of urgency, his customer skills were something I have never seen anywhere else before. I will definitely go to him whenever I need to come back for service or repair.
Elizabeth Sarmiento
★
☆☆☆☆
4 years ago
The service guy don’t help me with the maintenance and the warranty, everything are supposed to be included but he want to charge me anyway, this is very frustrated.
F L
★
☆☆☆☆
Edited 5 months ago
I got an alignment yesterday, fo $125! Now I’m taking my kids to school and the car is still driving the same. And I asked Andrea if the technician had test drove the car to make sure it’s driving straight and she said yes. Which is a lie.
Shah Faiz
★★★★★
Edited 9 months ago
Rick Case Honda is receiving this review because they have diligent Service Advisors like Ana. Highly recommend her for customer orientation and dedication to help customers in the best professional manner. She is a professional with excellent customer service skills, and treat customers like every single customer deserved to be treated. Great Job and keep up the good work.
priyanka s
★
☆☆☆☆
7 months ago
customer service sucks so bad its actually funny. even if you make an appointment they have no rush to see your car. 0 communication or people skills, i had to call the service center multiple time to find out what was going on and to get a quote.
adina Gelnowski
★★★★★
9 months ago
Hi Andrea, pls know my sister, Jeanette, will be coming to express service next week when you return from vacation. I informed her to ask for you or Manny. Manny & Eddie were able to fix my fob, thank goodness!! I am so grateful to you, Manny & Eddie for your integrity. Not everyone at Rick Case is like you guys. I’ve been your customer since 2017, and you have always been honest servicing my 2014 Honda Accord. Thank you is not enough but I wanted you to know that you have earned my business. Best regards, Adina Gelnowski
Jake McIntosh
★
☆☆☆☆
11 months ago
I scheduled an appointment online for code A16 (specifically) they did maintenance package “B” instead of “A”. They are extremely similar but it’s a brand new car and the differential fluid is “Item 6” of that “A16,” they didn’t do that but they cleared the code for it. Looking into it, it’s very important that it gets done due to residual metal shards from manufacturing since it’s a brand new vehicle. Other than that, I now have oil spots on my driveway with a strict HOA, due to whatever they did when they changed the oil. My wife is on my butt about not doing it myself, but it’s a brand new vehicle and I thought it would be in better hands with the dealership we brought it from.
Chad Peska
★
☆☆☆☆
9 months ago
Frustrated and Deeply Disappointed with Rick Case Honda and Honda’s Warranty and Reliability. My wife and I have been loyal customers of Rick Case Honda and Kia for years. We’ve purchased four vehicles through them and have always appreciated the professionalism during the buying process. Unfortunately, that trust and appreciation have completely unraveled due to a recent experience that has left us very disappointed. In 2018, I purchased a brand-new Honda Accord based on the company’s reputation for reliability and long-term value. It also came with an extended 10-year/100,000-mile powertrain warranty, which I believed would give me peace of mind. That belief was clearly misplaced. At just 65,000 miles, my WELL-MAINTAINED Accord needs a head gasket replacement—a major repair quoted at over $5,000 (and potentially up to $7,000 if the fuel injectors also need replacing). Despite being well within the limits of the Rick case 10-year 100,000-mile powertrain warranty, Honda has flat-out denied coverage. Their reasoning? The head gasket “isn’t covered” unless "it’s in conjunction with a covered repair". That’s not just infuriating, it feels like a technicality deliberately designed to dodge responsibility. This is not what I signed up for when I bought a Honda. I expected the car to last well past 100,000 miles. Instead, I’m facing an expensive repair on a vehicle that’s supposed to be dependable. I authorized Rick Case Honda to do the repair because I need a vehicle to get to work. That was three weeks ago. The car is still not done. I’ve called multiple times, but no one returns my calls. I’ve physically visited the service center five times, and each time, I’ve been given a different excuse and a new “expected completion date” that never materializes. At this point, the lack of communication and accountability is just as frustrating as the original issue. Update: I received a response, which states, “The engine is already out.” “It should be ready this week”. Wait, what? It's been three weeks! It’s a 15-hour repair. I strongly urge others to think twice before putting their hard-earned money and trust into this company. Honda and Rick Case Honda—you’ve lost a loyal customer, not just for the poor quality of the vehicle, but for the appalling way this situation has been handled from start to finish.
Mark Orovitz
★
☆☆☆☆
8 months ago
I lease a 2024 Alfa Romeo stelvio and did a oil change at a location other than the dealership. Maintenance on the vehicle is not required to be done at an Alfa Romeo dealership under the terms of the lease agreement. I do usually get my more intensive service work done at the dealership but for just doing an oil change , the dealership typically charges around $300 more than what you pay at an oil change location like Jiffy Lube or similar. After getting the oil change done buy a non dealership oil change place, we were able to figure out how to reset the oil light, but now there is a scheduled maintenance expired message that comes on the screen when I start the engine. After Googling for a while, I found that on newer Alfa Romeo models , this can only be reset with the diagnostic equipment at a dealership . Something that I did not know before because previous stelvio models were able to reset these warning indicators with a combination of foot pedal pushes with the ignition. I went to Rick Case Honda service department (the dealership I got the vehicle from) to get them to reset this indicator (which is a simple process for them), and they refused to do it without my paying for another oil change even though I just got it done days before. I am so disappointed with them because this is not a requirement for this vehicle in the manual or in the lease agreement. VERY DISSATISFIED WITH RICK CASE SERVISE DEPARTMENT.
Grant S
★★★★★
2 months ago
Fast and easy service since it's our first service
Danielle Keener
★★★★
☆
2 years ago
They were helpful and fast! The techs did a good job on my car as well. My only advice would be to pay attention to the guest coffee. A couple of times I've been there early in the AM for service and it would have been nice to grab a cup from the free coffee station.
Melissa Phillips
★
☆☆☆☆
a year ago
Do not buy the service package. I paid for the service package and was ripped off. I had to replace tires 6 months after getting my new van as they did not properly rotate the tires causing them to go bad, lose threading. Called the manager, Mark.. kept playing phone tag, he's never at his desk and never answers his phone. I got tired of playing phone tag. Complete waste of money! Avoid the express service. THEY WILL NOT COMPLETE WHAT THEY ARE SUPPOSE TO! I'll never buy another vehicle from this place again!
Katrina Smalls
★★★★★
a year ago
My experience was an awesome one! Andre, Malik, and Sam took really good care of me. I was just coming in to get the numbers for a possible new car, and I actually purchased instead. The total time that I was there was a little less than 2 hours and that included signing paperwork and transferring all of my stuff out of my old car. Thank you again guys!
