Ricky's Towing and Recovery

Justin Jocewicz

★☆☆☆☆

4 months ago

AVOID FOR INSPECTION!! Moved from out of state and just got my tags and registration from the RMV. Next step of inspection and go to Ricky's towing. Was the only one there and after a short wait they took payment (cash or check only), pulled the vehicle in and told me to wait in the room. About 5 minutes later I am told they can't conduct the inspection because the plate isn't from MA. Understandable. I say, it's in the passenger seat, mind throwing it on the back. They say they can't do that. Ok...somewhat understandable. I ask if I can borrow a screwdriver to take the 30 seconds to put on the new plate. Nope, can't do that either. Two guys sitting around and couldn't even let me borrow a screwdriver. Horrible!

brandon moran

★☆☆☆☆

2 months ago

Never been here before didn’t know where to go. Asked the guy doing the inspections he goes “ where the big sign is that says inspections” with a sarcastic tone in his voice. What terrible customer service and an awful way to welcome someone new. Gave my business to A and P where they actually know how to speak to people that are giving them their money and business.

Grace Albert

★★★★★

a month ago

I can not say enough good things about this company. They go above and beyond. Everyone in the office is very pleasant to work with, and Robyn is the best! Highly recommend!

Justin Pierce

★★★★★

2 years ago

7/20/2023 Turned my truck off last night at the truckstop next door and woke up this morning with dead batteries. Called them about 9am and the nice lady asked if I could call back at 10 because they were slammed. I called back at 10am and she had someone over here by 10:30am. The guy was quick and helpful and all around great to deal with. Got my batteries charged up and truck started in no time. Price was $100 which is fair and cheaper than what it could have been. I will definitely keep them in mind when I'm up this way.

Jeanine MacCartney

★★★★★

5 months ago

Always go there for my inspection sticker. Easy drive up and never had to wait long.

Jules G

★★★★★

10 months ago

My car would not start this morning. I called Ricky's and the nicest man took great care of us. Timmy Jackson is very kind, professional!! we would recommend him to everyone!! He has a fabulous personality as well!! All the best, Julie and Terry

Sentry Oil

★★★★★

a year ago

We just want to say a big Thank You to this shop as they quickly responded when we needed them to tow a full oil truck (over 4000 gallons) of oil when we needed them back to our garage after a small vehicle fire. They were friendly and professional. Thank You SO much from one small business to another! Merry Christmas!

Ken Hanson

★★★★★

4 months ago

I always go to Ricky's for my vehicle inspection. Fast and thorough.

Kevin Beakey

★★★★★

a year ago

Car was brought here for a few things out of my control. Everybody was very nice and even went the extra mile to help with getting my car inspected. If your nice to them, they are happy to help you in any way they can!

Isabelle O'Connor

★☆☆☆☆

2 years ago

BE WARNED that all these five star reviews are in regards to inspections, a service I witnessed to be quick as the reviews say. That’s not where my issue lies. It’s all well and good to have policies but not to try to swindle people out of money with that as an excuse. I had my car towed to Ricky’s by the state police, and when I went out to my car to collect my belongings, I was never told I only had one opportunity (a ridiculous policy in itself for a number of reasons, but that’s not the point). When I requested to take my license plates I was told the plates should stay on because the insurance adjuster required that and it was their policy that customers aren’t allowed to take anything affixed to the vehicle. In fact, I was told in a very blasé manner that anything I left in my car could be sent to me, so much so that I even considered leaving most of my things in the car as my hands were already full and it was freezing cold. I left the tow yard, filed the claim with insurance, and returned a few hours later after the adjuster had confirmed I COULD have my plates. They informed me it would cost $110 to return to the car. At first I was told it was a state police policy, with sob stories about how the police have been on task making sure everything is by the book. I called the state police who told me it actually wasn’t their policy. When I told staff at Ricky’s I was again given the runaround, now changing their story to “not giving out free labor”, when there was no “labor” involved, just me walking out to my car alone as I did before (they said I would need to be accompanied). I also asked to be shown exactly where I was informed of this policy as they had been arguing. I was pointed to multiple contracts which (Ricky’s, I know you’ll read this so let me know if you’d like a lawyer to tell you what’s wrong with them) by no means informed me of a $110 charge to return to my vehicle. Not to mention in the contracts one of the “belongings” cited to have potentially been removed from the car include license plates, so they were wrong in telling me I couldn’t have them on a number of fronts. The best they could do is try to get me to negotiate with my insurance company to pay the $110. Overall they were incredibly unhelpful and uncompromising, especially when the problem at issue was their fault in the first place. They flat out lied and veiled it all in sickly sweet “I wish I could help you but my hands are tied” rhetoric. Not illegal, but definitely immoral, and honestly quite cruel for people who are already having a terrible day. Would not recommend. Also, whatever they might venture to reply, remember mine isn’t the only review about this!

Christine Arsenault

★★★★★

a year ago

Ricky's is the only place I get my vehicle inspected. They are efficient and fast. My husband and I have been using them for years. They are polite and professional.

Cesar Ruiz

★★★★★

2 years ago

We had our car towed by Rick's, it was a super seamless experience facilitated by Ms Robyn P. She is super knowledgeable, kind, patient, and unlike other places took her time ,didn't rush or make us feel rushed. Her customer service is amazing!!! You won't be disappointed!!!

Gutto79

★☆☆☆☆

4 years ago

Second time arrived for state inspections on my semi truck and trailer and have customers that are known by the business pass in front of me. I decided to leave without the inspections, they are not the only inspection site around. Oh well, after 21 years bring my personal and family relatives vehicles for inspection over there it's time to go somewhere else. Too bad for them also because just last year I had open a business account with them and was looking forward to try their services since I am looking for a diesel mechanic near me. But if they disregard my presence for a simple state inspection I wonder what could happen if they had my equipment for repair... Yep, but thank you and no thank you...

emily k

★★★★★

a year ago

Fast response time, very friendly, changed the tire quickly and marked the spot that was hit with the nail so I could patch it very easily after

Lisa Engel

★★★★★

5 years ago

Great place to get your inspection sticker. They have a huge parking lot. They are fast and efficient with two inspection bays. Social distancing is absolutely no problem. Cash or check only for $35 as of the time of this review so come prepared. I was very pleasantly surprised.

John Campbell

★★★★★

3 years ago

Went to Ricky's to get my car inspected. They were extremely polite and professional. They were also very efficient and didn't waste any time. I would highly recommend the staff at Ricky's.

Randy Nelson

★☆☆☆☆

2 years ago

Rude and unprofessional. Would NEVER bring them my business again. I have no idea how you operate a business THAT POORLY "since 1972". Maybe they used to be professional and polite, but not anymore. Edit: 1st of all I have never lived in or owned a vehicle from Florida, 2nd you just proved my point.