Rising Star Collision Specialists

Lillian Lee

★★★★★

Edited 7 years ago

Had a couple of concerns with the work when it was finished.....was kinda frustrated but the owner was courteous and efficient in fixing the problems....he was quick to fix the problems so I would recommend his shop to anyone who wants great quality work....one of the best body shops in town....Art Lakey

Paul Mathews

★★★★★

6 years ago

Great job down to the finest detail as usual. Our vehicle looked better than before the accident. I trust Rising Star for all my repair needs!

Jannell Swille

★★★★★

6 years ago

Had some work done a few years back, had an issue with it, and the owner contacted me directly to solve it. He was able to fix it and provide my husband and I with great customer service, we know they stand by their business. Thank You.

Yon the Wonderer

★★★★★

2 years ago

Great service. Great people. My car was in and out! Highly recommend if you need paint or body work done!

Karla Godinez

★☆☆☆☆

3 years ago

Unfortunately, Doug did not include all the damage on the claim and when I pointed it out he said show me how the door could of caused this after the door was fixed if he had asked that when it still had the damaged door I could have showed him anyways I told him to contact the insurance and he did but he told them that it wasn't part of the accident I won't be using them agai since they don't do there job well he also took way longer then what he had said. Honestly if I could rate lower I would

Aaron Ward

★★☆☆☆

7 years ago

Do not bring your vehicle here. Our car was absolutely butchered. They tried to put Nissan parts on an Infiniti and pass it off but we were able to see what they did. After putting the correct parts on, the body lines are still off and the paint job is not up to par. The only redeeming factor is the gentleman that owns the place is courteous and polite.

Jose Reese

★☆☆☆☆

4 years ago

One of my customers took a vehicle to this shop and they did an absolute horrible job finishing the paint. I took photos, made a video and will be reporting them to the Better business bureau. There were sanding marks everywhere, paint burned off from a buffer, scratches and drag marks from a cord. The customer had to pay me twice to fix it which is pathetic on the body shop for not taking care of this. Someone at this place needs a class on how to finish paint.

Sandra marybel Sanchez

★★★★★

5 years ago

Mr Doug Richey and staff were excellent from start to finish. Estimate would be for 3 days to fix my problem...finished in 2 days. Paint matches 100%. Cant even tell work was ever done !!! God bless and many thanks now i know where to go if ever........

Tang 17

★☆☆☆☆

10 years ago

*This experience was from 2004. I was involved in a collision in January '04 when another driver ran a stop sign and hit my vehicle. My insurance company recommended having my vehicle towed to this place because they had an agreement with them. My vehicle was only 6 months old and its value at the time was about $13,000. The adjusters from both insurance companies estimated the car could be fixed for about $8,500. Rising Star was adamant that they could fix this car for that amount and estimated it would be done within 30 days. I kept checking in and the owner kept giving excuses as to why my car wasn't ready. Some of the excuses I heard were parts were out of stock or the wrong part was ordered and/or sent to them. In the end, I received my car back 4 1/2 months later with a new bill for the insurance company for $11,700. To top it off, they stole the original screw that holds the spare in my trunk. When I asked about it, they replaced it with an old rusted one. The insurance company asked why it wasn't just totaled at that point. I couldn't answer. I was also left with an additional $3,000 bill from Enterprise Rent a Car because the insurance company only accommodated for a 30 day rental. I STRONGLY RECOMMEND going somewhere else.

Diane Webber

★★★★★

5 years ago

Customer service top notch! Repaired hail damage on my Nissan Altima. Very satisfied with work and appreciated the extra steps they took to do a great job and their patience dealing with my insurance claim company.

Roy Schoepf

★★★★★

11 years ago

Rising Star was one of three body shops approved by my insurance company (USAA). Since it was the only one with no negative comments on line I chose it. The people in the office are easy to work with. Since they are also approved by the insurance of the guy who hit me (State Farm) I didn't have to worry about paperwork or payment - Rising Star billed it directly to State Farm. They promised to complete the work in three days but had it ready in two and a half. The repair is very well done with excellent color match. Even though we have had the car back for only a day the written warranty gives me confidence that any problems will be taken care of. Now that I have published this review I see that there were negative reviews that I missed - happy I didn't see them because I would have missed out on an excellent repair.

Brenda Zerega

★★★★★

5 years ago

Entire experience was great , my vehicle was ready within 2 days . Doug and the girls were wonderful at the front ! They kept me updated the whole time about my vehicle & even gave me Information on how to maintain my paint . I was very happy overall !

Isabel Lucio

★★★★★

7 years ago

Was very happy with the results! Excellent work, Doug explained everything they were doing to my car throughly and let me know weekly how the repairs were going. Definitely recommend to anyone who wants a job done right the first time!

Robert Polanco

★★★★★

5 years ago

Had an insurance claim and chose Rising Star to handle my claim. I was very satisfied with their service. Doug was great to work with, gave me all the information I needed to proceed with my claim and kept me informed throughout the entire process. Their staff was great to work with and the body work done on my vehicle was top notch. I highly recommend Rising Star for all your bodywork/collision needs.

928_Charger_Gal

★★★★★

a year ago

With so many shops out there sometimes it's hard to choose where & where not to go. I know everyone's experience is different & sometimes caused by being impatient or not having the information spoken to understand. So our sons burban was damaged end of March. We originally chose Griggs(in statefarm network, bcuz of reviews & bcuz they said they could fix) but after 2 months of dragging feet & they fed us with lies, we called other shops just to b told no bcuz it's 1988. Finally Rising Star said yes but they ran into 1 snag finding & getting door here. I acquired the door took Lil over 2weeks to complete & we are beyond happy with the results. As old as it is they did amazing job, highly recommend them. Doug the owner will always be upfront & honest.

Brannick Harris

★★★★★

7 months ago

I had to get two vehicles repaired in the same month, one through insurance and the other out of pocket. I knew Doug had a good reputation for getting the job done right, so I decided to give his shop a try and I was not disappointed. Both times I arrived for my appointment they were ready for me. Doug came right out and inspected my vehicle thoroughly, taking time to point out things I had missed, and explaining what would need to be fixed. He gave me reasonable and accurate estimates for cost and time frames. On both occasions the final price was the exact same as the quote, and the vehicle was ready on the day promised. If you want an honest experience with people who really know their trade, this is the place.

Miguel Miranda

★☆☆☆☆

8 months ago

Be careful when dealing with this auto body shop. My car was brought here for repairs after being side-swiped but had to be taken elsewhere. Long story short, when picking up my car, my car's NEW battery somehow went "missing," and they replaced it with an old, dead one. They are refusing to pay for a replacement or offer any remedy, saying that's how the car came in. I have proof my car battery was purchased a few weeks ago. I won't be doing business here again.