About Business
Robertson Automotive brings expert Car Repair solutions to the local community in Tyler, TX, Tyler. From Auto repair shop, Air conditioning repair service, Auto electrical service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Tyler, TX appreciate their attention to detail, leading to a consistent 4.6/5 rating from 191 reviewers. By focusing on the specific requirements of the Tyler, TX area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Tyler, TX and beyond.
Google Reviews
Katrina Streckert
★★★★★
3 years ago
The customer service, price, and efficiency here are wonderful! They have our business! They are also knowledgeable and comfortable with hybrids, which is a huge plus for us. We’ve had multiple terrible experiences getting our vehicles serviced or repaired at the dealership in town so it’s been refreshing to find a place that will do such excellent mechanical work. They replaced the solenoid and purge valve on our Prius for a very reasonable price and in a timely manner. They do not charge an arm and a leg for labor, parts, or holding the vehicle on site during the project. Sergio was especially helpful throughout the process and did a great job of explaining things to me in a way I could understand (my knowledge of how cars work is limited). They stand behind their work and it is impeccable!
Richard Alcantar
★★★★★
10 months ago
Pleased with the service techs (Sergio) & there help returning our vehicle ASAP. A+ operation! Appreciated the future service recommendations (RO# 124197). Thank you all Robertson Team.
Erin Sullivan
★★★★★
a year ago
Great communication and fair dealings. I felt like their only customer. Zach and all the others are open with what to expect. Repairs were done when promised without them pushing for anything I didn’t need. I’ll definitely go back if I ever need any other repairs.
James Craig
★★★★★
a year ago
Zak is a great service writer. His customer service is some of the best I have ever dealt with. He really cares about the customers and goes above and beyond, wants to do the best of making sure a bad situation is going to be as painless as possible. ZAK it was a pleasure meeting you via phone and you are a great asset to ROBERTSON AUTOMOTIVE . this shop is HONEST FAIR and PERSONABLE. THANK YOU JAMES CRAIG
Pamela Rodriguez
★★★★★
a year ago
As always, greeted by professional, friendly staff. Excellent communication regarding issue(s) with my vehicle. Timely repairs by highly skilled workers. Thank you, Kevin & staff - Sergio, for never disappointing this customer. 💯!
Charlie Molloy
★★★★★
a year ago
Had my truck towed in for repairs and was diagnosed and repaired in one day. Zack was great about keeping me updated on cost and status as well. They have earned my business. Well done.
LORIE HUDGINS
★★★★★
11 months ago
Excellent service! Very professional and courteous. They took time to listen and asked questions to better understand what the issue was with my car. Post repair my car is back on track ! 👍
Lashunda Wright
★
☆☆☆☆
a year ago
My experience here has not been good at all! I was recommended to go here go by European Automotive which has always done great work for me. At this shop, I was charged for a new motor, and after using his wipers twice they stopped. They want to charge additional money to now fix switch. Went to new shop, and learned original motor was not good. Robertson now unwilling to refund in any way, and Zach refuses to let me speak to owner. I hope the owner has respect for his customers and business and fixes this.
Ruth Rascon
★
☆☆☆☆
a month ago
The worst customer service I ever had, went for an ac repair and they cut the electrical harness and didn’t want to accept responsibility.
Susan Crouch
★★★★★
a year ago
We have a motorhome that had a problem with the motor. I called several places to try to have the motor worked on and finally I found Robertson‘s Automotive. Zach told me they could repair our motor. After diagnosing what the issue was, it was better to replace the motor. Zach said they could replace it and have the motorhome running better. And within a great turn around time! He and the wonderful mechanic achieved what they promised. DAISY RUNS GREAT. East coast here we come.
Jay Welling
★★★★★
6 months ago
Zach and the gang are absolutely awesome! They came in at a third of the budget that I agreed to. We will definitely take all of our cars there from now on!
Lisa Escobar
★★★★★
7 months ago
Please give Robertson Automotive a call for any repairs!!! They are very knowledgeable, kind, reasonable pricing, and most importantly FAIR! My daughter has a 2018 Ford Escape that I thought needed thousands and thousands of dollars in repairs. Nope! Robertson Automotive gave me a written estimate for EVERYTHING! The first thing we fixed was her AC, because we live in Texas. Lol they called me every step of the way and didn't fix frivolous things that didn't affect the workings of the AC. Beat mews that it was more than half of the cost of what I initially expected! Plus, now I know what else needs to be fixed to make sure my college-age daughter is in a safe vehicle. They have earned a life-long customer here!
Aidan Stimson
★★
☆☆☆
7 months ago
Came in a while ago for an alignment on my truck after doing the entire front end. First, the alignment was “ok” at best, the wheel was still about 5-10 degrees to the left. I don’t think they even used a laser alignment machine or might not have one. Second, they broke my driver side door lock, I noticed it immediately when I got the truck back. It’s an old truck with 2 keys, one to open the door and one to start it, which I explained but I guess it didn’t come across so I didn’t think much of it and was going to give grace and forget about it. Fast forward a while and now I can’t even open my driverside door, it’s stuck in the locked position and the window jams when I roll it down. So now I have a half aligned truck, a broken door lock and a broken manual window…
Danette Paddie
★★★★★
8 months ago
Amazing service!! We were stranded in Texas and tried everywhere to get our truck serviced. This was our 5th stop and we were so lucky. The truck’s DEF sensor in the reservoir went out and was reducing max speed to almost nothing. They found the part and had us on our way in less than 4 hours! Many thanks for getting our family back on the road!
Candee Breaux
★★★★★
6 months ago
I would recommend these guy’s hands down!!! They were able to get me in and repaired before the Labor Day weekend. My 7 hr drive home was so “cold” it was fabulous!! Thanks again for taking such good care of me!! My 2 dog’s really appreciated it!!
Tara Mcswain
★★★★★
3 months ago
Zac and his crew did a fantastic job on my older Jeep Wrangler. Zac was patient and made sure I understood which repairs were more pressing while effortly fixing 2 pain in the butt wiring issues that drove me crazy! Will be coming back for Phase 2 repairs very soon! . Thankyou so much, Tara M.
Debby Collins
★★★★★
4 months ago
I was coming from New Orleans and got off in Tyler with car trouble. I stopped at one shop and was told they didn't have time to check my car. But was given the # to Robertson Automtive. When I called I spoke to Zack. He told me to come on to the shop and he would check my car. I can't say enough good things about Zack or the shop. Told me and spoke to my husband on the phone everything that was wrong and how much. A short time later my car was fixed and I was on my last 2 hours of my trip. I still can't say enough good things about my experience here. I was even able to bring my dog in while I waited. ZACK asked me several times if I needed anything to eat or drink. Who does this much for anyone anymore. Please if anyone needs auto repair go see Zack at Robertson Automotive. He even called me the next morning to make sure everything went OK. THANK YOU ZACK YOU ARE THE BEST!!!!!
Liz Oba
★★★★★
6 months ago
My experience with this shop was 10/5 stars. The staff were polite, knowledgeable, and very deliberate to differentiate whether they were relaying facts about my vehicle or their professional industry opinion. I am not a dummy when it comes to cars (have done oil changes, ignition coils, changed tires, radiator fans etc), but I am NOT an expert on anything remotely automotively complicated, nor do I pretend to be. The staff were not condescending at all and spoke to me with respect and courtesy. Their diagnostic of my car was thorough and included photos. They did a comprehensive price analysis before completing any work that was not already agreed upon. I was able to call and get next day appointments for the services I needed. I work full time from home usually, and Zach even went the extra mile to have a table and the wifi password ready for me so I could be on my laptop while they were working on my car. He and Sergio were fantastic. Definitely consider this place if you need routine maintenance or something more specialized for your vehicle. Both my husband and I have had a wonderful experience.
Flower Girl
★★★★★
2 months ago
We took our Ford F 150 in for brakes and a check up. The front desk guy was very helpful and the man that called to give the estimate was very knowledgeable and thorough. Great service from an auto repair center you can trust!
Nayeli Lopez
★★★★★
2 months ago
Excellent service from start to finish! I went in for an oil change and they also did a complimentary inspection, which I really appreciated. The service was fast, professional, and I didn’t have to wait at all. Everyone was very kind and attentive, especially Sergio. He was extremely helpful, diligent, and made me feel very comfortable. I highly recommend this place and will definitely be coming back.
