Stewart's Donnybrook Automotive

Alyse Allen

★★★☆☆

7 months ago

I recently took my car to Steward Automotive and unfortunately had a disappointing experience. The receptionist I dealt with was quite rude and snappy, which made the visit feel unwelcoming. On the other hand, the main guys I spoke with were very nice, and I appreciated their professionalism. That said, I was quoted an extremely high price for repairs and was even told that my car wasn’t worth fixing due to its condition. This didn’t sit right with me, so I got a second opinion from another shop. They told me the issues were very minimal and nothing to worry about, and it wouldn’t cost as much as i was first quoted, which was a huge relief but was a big contrast from what I was told at Steward. Overall, while the main staff were kind, the pricing and assessment felt misleading, and the front desk interaction was unpleasant. I’d recommend getting another opinion before moving forward with repairs here.

Seth Clark

★★★★★

11 months ago

Gary and the team at Stewart’s Automotive were fantastic at listening to my layman’s description of my car’s woes and assisting in getting me a quick diagnosis! I really appreciate the trustworthy workmanship provided to my family over the years. I highly recommend if you are searching for excellent auto care!

Kenton Ford

★★★★★

a year ago

This is my second review. Best service and workmanship. Gary and the staff jumped on my complete brake job (rotors & pads) and got me out the door. Not sure why it’s a 4.6 rating. The only person I observed that gave them a 1 rating had rated many others with the same. Maybe he’s the common denominator. Honest and Freedom Loving company. Love em!

Terry Cooper

★★★★★

a year ago

Needed a new battery. It was ordered from the auto supply, arrived in 10 minutes and immediately installed. Staff was cordial and friendly. The installer gave me some tips to prolong the life of the battery. I am a long time fan of Gary Stewart. He takes pride in caring for his customers. And his stories are even better!

Doug Ibrahim

★★★★★

9 months ago

07 Chrysler 300 taken twice to Firestone and twice to dealer and over 3k in repairs with no solution to the problem. It took a week but Donnybrook had it diagnosed and repaired correctly for $1000 and car has been starting and running great ever since with no more check engine light! Thanks Gary for getting it right! Obviously I should have started at your shop and saved myself 3k.

Jeremy Mazingo

★★★★★

8 months ago

I can't recommend these guys enough. Honest and full of integrity. I was originally quoted around $1300 for the repairs I needed. When they were done they called and told me it was only going to be a little over $1000. They could have pocketed that extra and I would have never known. You don't find people like that too often these days. If you go anywhere else for mechanic services I promise you are doing it wrong.

Cindy Mohat (Foodie Mo)

★★★★★

11 months ago

I had brake pads and a synthetic oil change, and was very pleased with the service, the knowledge, and the cost. Very reasonable and very honest. I would recommend anyone to go to Stewart’s to have their car worked on. It’s better than the dealership.

Krysta Phillips

★★★★★

11 months ago

I can't thank Gary enough!! Amazing experience! He was honest and kind and beyond helpful! He obviously desires to care for his customers, it felt like being helped by a family member, not s stranger. I will definitely be back!

Andrea Hernandez

★★★★★

a year ago

This place is so trustworthy. Our son went to UT Tyler. We do not live there. So Stewart's Donnybrook Automotive was recommended to us when our sons car needed attention. What a blessing! They kept in contact with us and made sure our son and the car was safe. Their price was very fair. Our son had to visit a few times while he was in college. Everytime, we were confident in their recommdations of repairs. Our son graduated in May of 23 but had to go to Tyler today. His engine light has been on so he drove to Stewart's Donnybrook Automotive while he was there to get an answer that he could trust. Sure enough, they remembered him and took care of him again. As a parent and a consumer, you can trust Stewart's Donnybrook Automotive. We even say when we have a problem that we should take our cars there. We live 3.5 hours away. That is how much we trust them.

Maureen Schwer

★★★★★

a year ago

Brake fluid leak - I have nothing but the highest praise for Stewart's Donnybrook Automotive & all the people that work there. Being a widowed female with a 25 year old car (that I still love), I am so very thankful to know that they are efficient, reputable, knowledgeable, & kind & that I can rest assured that both my car & myself will be well taken care of every time I go there. I continue to be their #1 fan!

Ben T

★★★★★

2 years ago

The A/C wasn't working in my car, and Stewart's Donnybrook Automotive was recommended to me. They were very fast, and extremely friendly. I mainly interacted with Gary. He is extremely friendly, knowledgeable, and very fun to talk to. I will recommend this place to all friends and family for any automotive needs!

Christi Brown

★★★★★

2 years ago

I have used Stewart’s for the last few years. They have always been knowledgeable and honest. As a woman I really appreciate the fact that they do not talk down to me or try to sell me things I do not need. I will never take my vehicles anywhere else. On my last oil change, Gary spotted something that if left unattended would have been a very expensive repair. He was able to repair it for almost nothing, because they care and pay attention. On my most recent repair, they were able to offer me an affordable option to replacing an expensive part. If there is a way for them to save you money without compromising your safety, they will do it. You can tell, they truly care. Thank you Gary, Dean & Debbie!

Kenneth Newsom

★★★★★

a year ago

Very professional, quick and caring. They saw issues with my vehicle that I didn’t even know I had. If it weren’t for this company I would be stranded. Brought my vehicle in for a non working heater, they saw that my brakes needed service and my alternator too.

Shari Smith

★★★★★

4 years ago

Gary and Dean are terrific! We have been taking our cars to them for years, and they have been trustworthy and have provided excellent care for our vehicles. Several times, I have taken one of our cars in due to a noise or some other question, and they have sent me home assuring me that it is nothing to worry about. They treat their customers the way they would want to be treated. You will not regret seeking automotive service from these East Texas brothers!

Keith Jenkins

★★★★★

2 years ago

Customer service of the kind I received at Donnybrook is rare these days. I live in Houston, but my adult daughter, who also lives in Houston, called me from Tyler to tell me her car wouldn't run, so she had left it at a convenience store and taken an Uber to her destination (heading to hospital where a friend was having surgery). I got on Google Maps to find the store where her car was, then looked for nearby auto repair shops. Jackpot! Donnybrook Automotive was nearby and had excellent reviews. BUT, it was late. Luckily, Donnybrook lists an after-hours telephone number on their website, and when I called, the owner, Gary Stewart, answered! I explained my complicated situation, and Gary took it all in stride. He put me in touch with a reliable local towing service that picked up my daughter's car (without her having to be there), took it to the shop, and left the keys in the Night Drop. The next morning, Dean called me and explained the car's problems in detail, putting me at ease with his obvious expertise. That afternoon, Debbie (I think) called to tell me the car was ready. I was even able to pay the very reasonable bill over the phone so my daughter wouldn't have to worry about it. Crisis averted, and Daddy looks like a hero! Donnybrook Automotive is so good, it makes me wish I still lived near Tyler so I could take my cars there!

ODL

★★★★★

2 years ago

I have only ever had pleasant experiences with Stewart's Donnybrook Automotive. Gary & Donny are amazing ambassadors for their business, and the mechanics are top-notch. If there is a service they don't offer, they will provide you with someone they would only personally use. Cannot say enough how much I enjoy doing business with them.

Carol Grant

★★★★★

2 years ago

I've been bringing my '98 Saturn to Stewarts for about 10 years and they have always been so kind and thoughtful with my old car and this old lady. I highly recommend them to my friends. This visit was sort of a mixup but in the end they stepped forward and fixed the issues right away. Even remembered to keep my driver's seat way back since I have very long legs that don't always fit under the steering column.