Rock City Truck Service & Towing

Ralston V

★★★★★

11 months ago

Dead in the water, working on a Saturday after a long week...who could I possibly get to come to an abandoned weigh station on a day anyone with any sense is fishing? Jason of ROCK CITY SERVICE, that's who!! He did a painstaking triage, uncovered the problem and made short work of it. I'm back on the road. He even gave me an assessment of problems he saw in his search for the cause of my breakdown. In these times finding an honest, knowledgeable and dedicated service provider is becomming harder and harder. I stumbled onto a great!

James Riley

★★★★★

7 months ago

Simply an AMAZING experience with a service call. They arrived earlier than projected and changed two tires on my semi in record time!!! Not to mention the price was surprisingly lower that I expected to pay. DEFINITELY the ONLY service I'll use in this area. Thank you so very much!!!

Tara Seagraves

★★★★★

4 months ago

We used them for a roadside call. Very quick and reasonably priced for a roadside call. Will definitely use them again if in the area.

Michael Hunt (kimike3)

★★★★☆

7 months ago

I never give anyone five stars, but they did a wonderful job. Very friendly got right on the job replacing four drive tires on my semi did a great job reasonable price

Dorian Eugene Talford

★☆☆☆☆

7 years ago

I had my truck-tractor towed to Rock City in Rock Hill, SC to be diagnosed and repaired in late August 2018. There was no proactive updates with my truck. I began contacting Rock City in Septemeber 2018 after at least 3 weeks. They did not have any information for me, as they had not yet even looked at the truck. In October (2 months after having my truck in Rock City's care), I made a trip to Rock City to see for myself what was going on with the truck. When I got there, no one seemed to know anything, including whether or not my truck was even there! I inspected their lot and found my truck; upon inspection, my dashboard was in disarray and my fuses were taken out. In addition, 1 of my 3 brand new batteries was missing! I asked that the owner reach out to me about my property damage and the lack of service. This back and forth ordeal of me calling for him, without a return call from him, went on for another couple of months. Meanwhile, I was losing several months of income from the truck being down. When I was finally able to speak with the owner, he seemed not to be informed or concerned about my issue with his company nor the misconduct of his service team. After mentioning that I was going to get my attorney involved, he admitted that they did not know what was wrong with my truck and offered to have it towed to an affiliate truck dealership. This took another 2 weeks (no urgency on Rock City's behalf)! I do not recommend that anyone use this company, as it appears that they are only capable of towing. No owner needs to be concerned that their equipment is being stolen or damaged when requesting a simple diagnosis, not to mention the excessive lost time, which equates to lost income.

Roy Dampier

★★★★★

9 years ago

Love this place of good service, nice people, respectful company. Professional good quality work, I recommend this place if you come through this area, and need service. Before & after pictures. Thanks again..

Lucas Jozefkowicz

★★★★★

4 months ago

We always get treated right @ Rock City . Excellent service by professional team ! Highly recommend. Thank you

Jesse Greenwald

★★★★★

2 years ago

Showed up on a timely manner. Knew what they were doing Dropped the driveshaft on my motorhome, so it wouldn’t mess up the transmission not very many do that very professional crew.

Robin Reeves

★★★★★

6 months ago

Big thanks to Jason. He showed up quick and got my truck running again. He was friendly and very polite, couldn’t have asked for better service.

ken walters

★★★★★

2 years ago

Was in the area and needed service on specialized equipment. They were able to get me in right away and get me back on the road. Mechanics are good at what they do, and are very conscientious. Everyone that I encountered there was friendly and helpful, from management and office, shop personnel, and the guys working in the yard who helped with parking the rig. Great shop for locals, and anyone passing through needing repairs or service. Honest folks, quality work, fair prices. I highly recommend!

Patty Collins

★★★★★

Edited a year ago

The most amazing people I've ever met. They will do anything to help. Anything! So passionate about what they do. I'm an RV owner, they towed my RV and my car off 77 and I have tiers flowing as right this. They showed up with 3 tow trucks. New exactly what to do with the drive shaft. I was off 77 in 30 minutes. The last tow company took an hour and half to drop the drive shaft and hook me up. Tony knocks on my door every day to check on me. Just amazing. The owner, Roby, is more passionate than anyone. It's not about the money. They just care about people. I've been on their property for weeks now trying to find an RV park to move to. I got my bill and cried. I was expecting way more, thousands more. Highly recommend.

brandon parson

★★★★★

9 months ago

Pulled my chip truck out. Fast service nice people. Definitely recommend to anyone. Only truck big enough in the area after calling three other companies.

Roxie Rodriguez

★★★★★

9 months ago

I absolutely love the service here. Kristin was the one who helped me out and she is amazing and so helpful!❤️ Best place for repairs for my KW. They absolutely know what they are doing

Sherry Schickling

★★★★★

a year ago

Our class A motor home blew a belt on I-77. After hours of waiting on our roadside assistance, we were lucky to find Rock City. Jason was outstanding and replaced the belt after normal hours. He was a lifesaver! We couldn’t have asked for better service….

Amanda Cook

★★★★★

3 years ago

These guys are top notch...definitely worth the cost (which is super reasonable, by the way). We had a work truck break down on the side of the interstate...waited for 4.5 hrs for another towing company to help. When it became clear that those guys were not going to show up, I called Rock City. They not only showed up within 15 minutes of my phone call, they took the time to help tow the vehicle (when the tire issue couldn't be resolved on the side of the road) and they even dropped my employee off at his hotel for the night. The dispatcher kept in touch to give me updates on the progress until it was done. Keep in mind, this was all after 8 at night when they did all of this. Seriously, keep these guys in your speed dial because they are one of a kind.

John Piper

★★★★★

2 years ago

Broke down in Rock Hill Sc on Monday February 19th. Called Jason over at Rock City towing to pull me to the peterbilt dealer in Charlotte. When he arrived he was super professional & friendly. He also went out of the way & went amazing above & beyond the call of duty by helping me get freight delivered to a new customer. He was honest & upfront from the initial conversation & let me know exactly what the charge for the tow would be upfront. In a world where it seems like everyone is out to make a quick buck & do the bare minimum this is not that place. If I’m ever in a pinch around the Rock Hill area again without doubt they will be the ones I call. Thank you again for exceptional service & professionalism.

Yulonda Holmes

★★★★★

a year ago

Jason was very kind and helpful over the phone. When he arrived to service my truck he was very knowledgeable and he explained everything to me. As a female that made me comfortable and I trusted him. I would highly recommend Rock City !!