Rock Solid Mobile Repair

Miquan Mccoggle

★★★★★

6 months ago

I came in to have my radiator replaced. The staff were very friendly and took good care of me. I was only down for one day. I came in 3pm Wednesday and was out the next day by 430 pm.

Keith Burden

★★★★★

2 years ago

We had a leaf spring break on our bass boat trailer. It was a very unique 3 leaf spring. Rock went out of his way to find the spring for us. Had us back up and running the next day.

Brandon Carter

★☆☆☆☆

a year ago

This place is a money grab if I've ever seen one. Charged me $60/tire to change out 4 tires, when everyone else on the planet, including TA/LOVES is $30-40 per tire. They will never get any more of my money. They're a fine example of what being crooked looks like, charging over-retail prices to people in a bad situation. They didn't tell me about the $60 robbery price until after they'd started. I thought I'd found a good/honest diesel shop, and was about to drop thousands more on work for my truck and the rest of my fleet, but I will keep looking. Thankfully I was able to stop the work before all 4 tires were done, but they still did two of them. Since when does a tire guy get paid $240/hr? It wasn't even a one hour job, and I'm all for making a profit, but not at the expense of being able to sleep at night. Please don't get any work done here, unless you have very deep pockets and don't care what it costs. This place is the enemy of the owner/operator and small business owner.

Fleet Manager

★★★★★

11 months ago

Our trailer was blocking the gas station parking. They came out very fast and found the spring brake valve was bad, had a spare one with them and replaced it right away. Also repaired the leveling valve rod. Got the brakes to release and adjusted the air bags and we were good to go in less than 2h. Thank you once again.

Shad Everett

★★★★★

4 months ago

Where can I start five stars if I can get more I would the staff was phenomenal very kind and a lot of hospitality price was good and on-time service you can't be a better place to take care of you give me a ride from the hotel pick me up from the hotel awesome I guarantee Northeast logistics will be back

Trey Olds

★★★★★

2 years ago

called and had mechanic out within an hour (even after i gave wrong address). repaired quickly by a very knowledgeable mechanic who looked to save me money anyway he could. i would recommend to anyone needing road repairs in the chattanooga area.

James Hall

★★★★★

a year ago

I am the Fleet Maintenance Manager for our company, overseeing a fleet of 60 trucks and various equipment. I have had the need to call roadside assistance for our drivers on numerous occasions for different reasons. On this occasion I had a driver with an axle seal leaking. Using Google maps, I looked in the vicinity of where the driver was located and found Rock Solid Mobile Repair. This was the easiest roadside help I've ever gotten. They were very quick to respond, got the truck repaired in a timely manner, and made the process of paying for their service nice and simple. My job can be extremely hectic at times, but Rock Solid Mobile Repair took all of the stress off of me for this truck that was out of service. Thank you so much for being nice and helping us out so quick. We do a lot of work up in your area and if I need help again, I know who to call.

James Cassetty

★★★★★

2 years ago

I had Rock Solid do some repairs and general maintenance on our fleet trucks and utility trailers. They serviced our breaks, lights, wiring, grease wheel bearing and all around safety checks. These guys are awesome! Office / dispatch was professional and helpful. They responding quickly. Tech was knowledgeable and very efficient. Price for all the work they did was fair. Great company.

Rich Image

★★★★★

6 years ago

Rock and his team repaired my 2003 Toyota Sequoia and saved it from the junk yard. They repaired my engine head when a spark plug and coil blew out a plug. This is the 3rd repair they have done for me. They helped me pass emissions past 2 years. They are master mechanics with lower overhead and charge less than most other shops.

Griffin Brown

★☆☆☆☆

Edited 10 months ago

Friday night 9pm. Google shows the company to be 24/7. Called the number and got what sounded like an answering service. And after speaking with the lady on the phone. And explained that I have been trying to help someone find a roadside service she then asks for my info and land marks near me. After already explaining to her that it wasn’t for me. She then asks me if this can wait till Monday morning when the shop opens. And after telling her again that the person is broken down and needs help now she then Says ok I will pass your info over to someone who can “click” she hung up on me…….. idk what the hell that was about. And it definitely wasn’t a good experience! Keep looking if yall need anything done to your vehicles/trailers.

Cameron Stokes

★★★★★

a year ago

Got directed here by U-Haul when our rental trailer tire got damaged. They got right on it while providing bottled water and a warm, quiet waiting area with RECLINING MASSAGE CHAIRS. Staff were courteous and friendly.

Mark Hartman

★☆☆☆☆

a year ago

I called Rock Solid mobile repair to diagnose a problem with my tractor and a lawn mower. They told me the tractor had a bad starter. I replaced the starter and it did not work. I took the old starter to a repair shop and it tested good. The problem turned out to be the positive and negative battery cables. As for my lawn mower they told me it was a bad battery. I replaced the battery and the problem was not fixed. It turned out to be the voltage regulator. For the diagnosis Rock Solid charged me $335.00 and the parts I wasted money on cost me another $275.00. The diagnosis took less than 30 min's. I felt that I should be refunded for the faulty diagnosis to which they refused. I cannot recommend Rock Solid Mobile Repair to anyone. They cost me $610.00 and refused to make it right. They are not rock solid. You should run from this company and call someone else.

Kyle Nowak

★★★★★

a year ago

Rock and the team were able to quickly repair the wheel bearings on my boat trailer. From the first call to final payment it was an easy process and they answered all questions I had. Highly recommend them for your trailer repair needs!

Norrisha Hall

★★★★★

8 months ago

I've used them twice and have an rv that's old enough to drink and they always have figured out a way to fix it even if we can't get that specific part. It's wild! Highly recommend!

Natalie C

★☆☆☆☆

a year ago

We thought we finally found a good/honest mobile mechanic for our trucks but turns out we did not. The 1st red flag should have made us not call them again to service our trucks but we gave them more and more chances. We were sent an estimate to have a radiator replaced (8-10 hours quoted). When the job was done, we get an invoice for 10 hrs. When I called to ask why are we being charged 10 hrs since it did not take 10 hours, I was told it was bc they sent a 2nd guy to help finish the job faster. So it took them under 6 hours and we were responsible for paying for the extra help (no communication about this what so ever) The 2nd red flag was when we called in to have a repair done in Cleveland, TN when a discharge line had a break. Mechanic removed it, took it to get fixed, brought it back, put it back on, and good to go. 2.5 hours max in driving back and forth (only told 10-15 mins to put part back on and test drive, if that was even done); we got an invoice for 4 hours. Once again, I call them bc this was a ridiculous amount. We originally were going to go get the part and have them put it on but we were told it would be cheaper to have them to fix it. HUGE LIE right there. We got an invoice for $800+ for something that could have been $500 with a new part. End result, 30 mins were knocked off due to time error on their end and too much going on with other invoices. Again, still not right but we are like whatever, we need our trucks moving. Our last and final straw with them was the last repair when our truck finished a load and started having issues. We were getting codes on our ELD and called Rock Solid to see about getting it worked on (Tuesday 8:30am-ish). My husband was told they would have to do diagnostic. My husband is then told that we would get an estimate on what needs to be done by EOD. Never received it so he calls; gets told we will get it before they leave for the day (we got it the next day). Now it is Wednesday and a sensor has to be ordered and will arrive the next day. Now it Thursday, 5th sensor is put on and the issue is still not fixed. In the mix of replacing 5th sensor, the 6th sensor is broken and mechanic now has to get the sensor. We are then told the truck is good to run until the sensor comes in. Well, that what yet another lie bc the truck did not even make 200 yards before it broke down. Now it is Monday, everything is replaced and still not fixed. Mechanic (Rock) puts his hand on a harness, and truck starts running correct (after being told everything else was checked and about to be told it was the EGR). Literally a guessing game, waste of money, after being told we would only have to pay for the sensor and labor/fee. Something that would have been around $1000 turned out to be almost $2000. It was never a "we don't want to pay" issue, it is about being honest and upfront. Communication is horrible; more like no communication at all. Had us sitting at the truck for over an hour since he said he would be "right back" and ends up never coming back bc he didn't have the harness. Did we get a call? Not at all. Our trucks have cameras and sensors installed to notify us when someone is at the trucks so yea... We just wanted honest good work.

Dave Johnson

★★★★★

Edited a year ago

Thank you for the quick response and repair done at our site at the RV park, which was likely twice as fast or more as having it done under the Ford warranty and we didn't have to find hotel accommodations while the RV was sitting at the Ford warranty repair location. Justin was great and recommended the heavy-duty spark plug wires which I was very agreeable with. The Ford warranty would have replaced them with the same but improved wires but under the high temperature condition of the Ford 7.3 V8 Godzilla engine the heavy-duty replacements were a no brainer. Justin was very knowledgeable and has great customer interaction.

Atty

★☆☆☆☆

a year ago

I wouldn't even recommend using this service to my worst enemy, they are liars and crooks. Needed 10 gallons of diesel in a truck 2 miles from their shop and they charged us almost $600.00. was told over the phone it would be price of fuel plus $0.25 a gallon surcharge and the call fee. Guy shows up and adds 2 hours of labor to the bill and now 10 gallons of diesel just cost $600 after 20 mins on side of road. The owner was not happy at all and agreed that you were crooks he paid the bill to release the truck so we could go back to work. There's a big difference