Ruffing Automotive Services

Kristen Krause

★★★★★

2 years ago

I highly recommend Ruffing Automotive. The work done on my vehicle was excellent and the overall experience was top notch! And then they did this!

Vicky Yernesek

★☆☆☆☆

Edited 8 months ago

Charged me 815 bucks to basically just diagnose and refill air conditioning system on my vehicle. Wanted to charge another 853 bucks for inner and outer tie rods they said were bad. Took it to another trusted mechanic who could find absolutely nothing wrong at all. That got me angry . Stay away from this place. They give legitimate auto shops a bad name.Update. After all the testing, and pinpoint diagnosing they so called performed on the air conditioning , it has failed again after a few short weeks. After all that testing and money spent it is right back to square one. What a waste of money. Never ever ever again.

Margie Potter

★★★★★

10 months ago

My visit to Ruffing for an oil change included a very thorough check of my car. The current condition of fluid levels, tire wear, brakes, etc. were explained to me before I left. It gave me the ability to know exactly what condition my car was in and plan ahead for future items.

Dylan Hackbarth

★★★★★

a year ago

We are out-of-towners who just had the best experience with Ruffing over the Christmas holiday. We had car issues (battery) in Minneapolis right before heading to the Appleton area for the holiday. We were able to jump the vehicle and crossed our fingers as we started our journey to my parents’ house on 12/23. Ruffing was able to get us in to deal with the battery issue and other maintenance issues we’ve been putting off. The communication and friendliness over a holiday stood out as factors that make this business exceptional, in my mind. Highly recommend to locals and travelers like us who need a vehicular fix. I only wish that we had the same comfort in our local shop back home in Minnesota! If we have the opportunity to use them again while in the area, we will!

Judy Kenny

★★★★★

7 months ago

First time at Ruffing Automotive and I will definitely become a repeat customer. Very professional, answered my questions, and kept me informed on repairs and pricing. Would highly recommend.

Nick J.

★★★★★

4 months ago

Vehicle was towed here on Friday for an alternator. Car was ready for pick up Tuesday. Would recommend.

Frank Burchby

★★★★★

9 months ago

Always friendly, thorough, and reasonable… Wish we didn’t have to use them as often as we do, but my whole family uses their services, and I recommend them to anyone who asks. They’ll tell you what’s wrong; and break it down between what’s critical and what can wait… The availability of a loaner is a definite bonus, too. We’ll definitely keep coming back.

Vera Hanson

★★★★★

6 months ago

Got me in at a time convenient to me, did an over all car check and changed my back wiper while I was there. Everyone was courteous and friendly. I was even surprised with a "treat" in my suv when I got back in it! Thanks 😊

Tracy Potter

★★★★★

9 months ago

I bring my car here for all my oil changes, I love that they offer the free inspection for extra peace of mind. They have always been very upfront about costs and suggested work. I trust Ruffing Automotive and will continue to bring my car here for any maintenance or repair needs.

Sue Nagel

★★★★★

7 months ago

Ruffing Automotive was professional and transparent with the estimated cost, from the first call, throughout the repair process and a call after pickup to make sure my vehicle was working properly. I’d highly recommend Ruffing for your automotive needs!

Amy Joeckel

★★★★★

6 months ago

If you’re looking for a new place to service your vehicle, I would recommend Ruffing! They put their customers first and make sure your vehicle is safe for driving as well! Thanks Ruffing Automotive!

Anna Hannemann

★★★★★

6 months ago

I came in for an oil change & cabin filter replacement (have a mouse problem in my old garage). It was recommended for me to change the engine air filter, because that's where a nest was. I couldn't afford both filters, so we did that instead. I wasn't pressured, (which happens most everywhere else) to do both...and this is one of the things that brings me back. I feel like I'm dealing with friends!

Maxwell Meyer

★★★★★

7 months ago

Brought my 2016 accord in for an alignment after hitting a pothole, and I’m very happy with how it came out. They did a full inspection on my car as well, and informed me of my worn lower control arms, and gave me an estimate on a cost to replace them. Great experience, I will be coming back in the future!

Joan Spice

★★★★★

7 months ago

Was having an issue with the air conditioner on my car! That day I received the flyer in mail from Ruffing Automotive Services! So I called them and was very impressed by their friendly personality and they got my car in within a day! Another great feature was a free car rental, as we are older and only have one car, so this was a special plus! They found the problem quickly and fixed our car in a day and a half! Great service, great perple to work with, very pleased with the workmanship! Will definitely use them for oil changes and tire rotations or any other issues!

Paula Kay

★★★★★

7 months ago

I arrived a few minutes early for my appointment. They greeted me. I even brought my dog in. They made Roscoe feel warm and invited. They are very warm and friendly. I’d never met these people before in my life and it was like I walked into my home just very friendly, warm, caring and the service was fast and efficient. I had coffee and took Roscoe outside in a picnic area. I could take my dog and sit on the picnic table under the summer trees. Enjoyed the experience. I walked back in and it felt like two minutes later they were done and wrapped up. Of course it was a normal service time, but they made me feel so good and even my vehicle you know they left a treat for me when I got in the car, thanking me for choosing them just overall a wonderful experience. I can’t wait to get my oil changed again there. Even saying that it sounds weird but it’s true. It was just a really good experience. I myself have a small business and I appreciate having this kind of personalized treatment. The price was reasonable and they explained exactly what they did. The staff was friendly, knowledgeable, efficient and fast. Really top-notch 10 out of 10 for me.

R G

★★★★★

6 months ago

Ruffing is a great place for both maintenance and repairs. They're transparent, personable, and go above and beyond. Not only do they handle the oil change and tire rotation, they also do a multi-point inspection, top off fluids, check your tires, and test your battery. Last time, they even cleaned my windshield, threw out some trash from the front seat, found my missing driving gloves, and gave me free snacks. I also got a loaner van, so I didn't have to wait around or coordinate a ride. Ruffing should honestly be 6 stars.

Curt Pozdolski

★★★★★

3 months ago

I had a fantastic experience with this shop! The customer service was exceptional from start to finish. Recently, my son called me explaining that his exhaust had come apart and his car had become excessively loud. He was able to get the car in the very next day for the repair, and the team not only handled the issue quickly and professionally but also took the time to explain everything clearly. They went above and beyond by inspecting his tires and giving honest, knowledgeable advice about which replacements were needed to keep the car safe—especially with Wisconsin’s unpredictable weather. They replaced the tires a couple of days ago, and my son told me the car now handles better than it ever has. It’s rare to find a place that genuinely cares about safety and treats customers with respect. We truly appreciate their expertise and trustworthy service. Highly recommend!