Rusnak/Pasadena Porsche Service & Parts

Michelle Bryant

★★★★★

3 months ago

The Rusnak team with Steve Sullivan and Ignacio are awesome. Ignacio went out of his way to help during the weekend when the service department was closed. Steve always provided excellent customer service. He is attentive, professional and knowledgeable. The team explained the work that needed to be done, provided accurate time and cost estimates. Made sure I had an Uber ride back to my office. My car was washed and returned in excellent condition. Michelle B.

Gilbert Conn

★★★★★

2 months ago

Steven Coreas, my service advisor, handled my issues in a very professional and accommodating manner. He listened very carefully and explained procedures. I was pleased with the loaner vehicle. The detail crew did an outstanding job on the inside and outside of my car. Ashley was very prompt on informing me on the progress of the work.Good job everyone.

Angie An

★★★★★

a month ago

I recently had my 2025 Porsche Macan Electric in for software updates and recall service at Rusnak Porsche, and I’m very satisfied with the experience. Matt, my service advisor, was extremely helpful, polite, and friendly throughout the entire process. The service was completed within a week, and I was provided with a loaner vehicle during that time, which made everything very convenient. Overall, it was a smooth and professional experience.

Ruth Kokka

★★★★★

2 weeks ago

I am very happy with my service rep Tom Wang and want to stay with him as long as he’s at Rusnak. He doesn’t talk down to me even though I really don’t understand how most of the stuff on my car works. He’s efficient and on time and doesn’t waste my time. He doesn’t try to upsell me on additional repairs.

klara har

★★★★★

a month ago

Had my second service done on my Porsche Macan at Rusnak Pasadena and the experience was excellent from start to finish. Matt took amazing care of everything, super professional, kind, and took the time to clearly explain all the work done on my car. The customer service was truly top-notch, and they even provided an Uber ride which made everything so convenient. Highly recommend Rusnak Pasadena and especially Matt for outstanding service!

Pete Gallanis

★☆☆☆☆

3 weeks ago

Took my vehicle in for warranty service. Took two weeks to get approval and repair the vehicle. Used to be my choice of dealerships but they returned my car covered in transmission oil. Instead of cleaning it they sprayed a chemical all over the engine compartment and then tried to power wash the engine compartment. Then they bring the car to me half washed water everywhere. How I discovered the oil was when I arrived home and came out in the morning my driveway had transmission oil all over the place. The total cost of my repair was over 6000 dollars covered mostly by warranty but now faced with will my fans go out after being covered with transmission oil oil. Better not to return. I can see they do not inspect their work upon completion because if they did and let this car go out like this, what a shame. Been a customer of Russ neck for over 30 years with Mercedes Porsche Jaguar typically had good good repairs good service this is unacceptable and the fact that they tried to wash my entire Engine compartment with water. Just goes to tell you who’s running the show there very disappointed, very upset very sad nice way to ruin a vehicle.

Pou Ellie Lue

★★★★★

a month ago

I loved my service advisor, Matt Bell, he’s so kind, informative and had great communication skills. I needed my car back at an earlier time and he was able to make that happened! Everything was perfect. Thank you, Matt!

Asuncion Ojeda

★★★★☆

3 months ago

Excellent service - from being greeted at my arrival, to making arrangements with the service advisor, to being kept up to date on the progress of the diagnostic service and repair recommendations. The tech crew and shop foreman seemed to be super-attentive to what was going on with my car and thorough with the diagnostic process. The service advisor was very welcoming, in spite of our preference for our own independent Porsche mechanic. He did explain the benefits of choosing Rusnak vs indie shops, and although those benefits are good enough to win us over, the bottom line on the invoice is still a deterrent. Thank you for everything!!!

Eve Li

★★★★★

2 months ago

Tom was very knowledgeable and attentive. He made my entire visit smooth and enjoyable! I also learned a lot about my car from him. Best service appointment I have had so far. Highly recommend Porsche Pasadena!

Shari Afshari

★★★★★

Edited a month ago

The service advisor Matt was great. He was responsive and caring. He took care of the issue expeditiously and above my expectations. Thank you for the great team.

sylvie d

★★★★★

a month ago

Greg and Daoshang provided amazing service from start to finish. They were honest, professional, and clearly explained what my car needed without any pressure, and the work was done quickly at a great price. My car is running perfectly now, and I’ll definitely be coming back and recommending them to others.

Rukia Yosuf

★★★★★

3 months ago

I have to leave a review because their customer service is really really great. I worked with Tom Wang throughout my repair on my car. He is very kind and hard working and has great communication skills. He went above and beyond to help me and I’m so grateful. They fixed my car in no time and gave me updates and timely information throughout the process. Couldn’t have made the process easier. Thank you!

Mary Van Amringe

★★★★★

6 months ago

My experience with my first Rusnak service appt for my Macan could not have gone better! Matt was wonderful to deal with and helpful in outlining the service for me. He made the experience more enjoyable. It was fabulous having the loaner vehicle for ease. Service was completed in a thorough and timely manner. And since I prepaid for the maintenance at the time of the original contact there was no charge!…a big help since it would have been expensive! The parting goodie bag of chocolates and a sparkling water was an unexpected treat! Off to a great start! Love my Macan!

Patrick Liddy

★★★★★

2 months ago

Wouldn’t bring my Porsches anywhere else. Greg the service manager is fantastic and passionate about the brand and cars. He treats your cars as their own and has gone above and beyond many times for us. Top notch mechanics that put significant care into their work and it shows.

Jeffrey Anson

★★★★★

2 weeks ago

Everyone was friendly and professional. They kept their promises and had my car ready when they said they would have it ready. My service advisor was exceptionally professional.

Patrick Parehjan

★★★★★

a month ago

I work with Matt. He was very helpful. He did fix the issues that I had brought to his attention. My 30,000 mile service was done and that was very happy overall with the care and service I received from him.

Phil Kendall

★★★★★

5 months ago

I had an unexpected issue with my car and drove to Rusnak without an appointment. Steve Sullivan, my service coordinator, took me in right away even thought it was a busy day. I was out in 10 min which I truly appreciate it. Steve texted me with updates throughout and had my car ready as promised. It was a great experience and Steve treated my car as if it was his own. The service I received was fantastic and I highly recommend Rusnak Pasadena. Such a well run service department.