Rustburg Auto Services

Jill Campeotto

★★★★★

6 months ago

We needed a tire plugged and they took care of it really quickly and we were on our way! Appreciate it!

Felicia Jackson

★☆☆☆☆

a year ago

This morning, 12/27 I went to rustburg auto for an oil change. I’ve been here many times before for Most of my services including regular oil changes and state inspections and have never encountered a problem until today. I pulled in just before 730 and noticed the hours on the door for service were 8am. I typically go in the evenings after work so I was not aware their service center opened at 8 but I was fine to wait. As I waited I filled up with gas and cleaned out my car. I had a grocery bag in my car that I put all my trash in and threw the trash away accordingly and pulled my car back around to wait for 8am service open. At 745 a line developed for service so I walked in, and was ignored as I stood at the counter. I passed it off as the owner being busy at the moment. No problem. Without looking at me and in a disgruntled tone the gentleman (owner of the shop I presume) says “yes”. I ask him for an oil change (it’s past 750 at this point) and he tells me, again in a disgruntled tone, that it’s going to be a while, his shop doesn’t open until 8am and he hasn’t heard from any of his guys so he can’t give me a time when I will get in for a service, then says could be 815, 83, 845 etc. I politely said “okay, that’s no problem” and before I could turn to go sit down he says “and by the way that trash you left, you need to remove. That don’t fly here”. I said “I’m sorry. Where would you like me to put it?” In the same tone he says “in the back of your trunk would be good” and proceeds to scold me like a child for several minutes with a line of people behind me, repeating himself over and over about how leaving trash in his trash cans “don’t fly here”. I told him to have a nice day and that I would take my business elsewhere”. I walk away and the next person in line comes to the counter and the man proceeds to speak poorly about me with the other customer. I have never dealt with this person, I typically deal with Barbara, who I believe is his wife. She is kind as can be, but this man must have had a really poor holiday because his attitude was unhinged. I followed his advice and took the trash from the one can. And moved it right to the next, and drove off. They lost a customer today.

Tara Savage

★★☆☆☆

4 years ago

I left my daughters car there for service on our way out of town, planning to pick it up on the way back. I had several detailed conversations with them about where they would put the key for us to pick up the car after hours. They suggested a place to leave the key, but they didn't leave it there, or anywhere that I could find - it's probably inside the building that's closed for 3 days. No one has answered the phone or returned messages, but when ever they finally do, I'll have to drive an hour and a half each way to pick up the car all because they didn't do what they said they would do.