Sage Creek Repair

Nycci Darlin

★☆☆☆☆

a month ago

I brought my 2009 Jeep Liberty to Sage Creek Repair because I noticed a noise coming from the front of my vehicle and believed my front brakes needed replacement. Although I had my brakes done a few months ago, I frequently tow my Jeep behind an RV and was passing through, so I wanted them checked. From the beginning, the experience felt uncomfortable. While waiting, I overheard another customer being quoted around $3,000, and when I reacted in surprise, the front desk employee began explaining why that situation was so expensive…even though it had nothing to do with my vehicle. I asked multiple times how much it would cost just to look at my car. I did not receive an answer until after my vehicle had already been taken into the shop, at which point I was told the inspection fee was $55. That should have been a red flag, as I had clearly asked for pricing beforehand. When I decided I did not want any work done and only wanted to pay the inspection fee, the price was suddenly changed to $70. After I questioned why it was no longer $55, it was changed back to $55. I was then presented with a long list of “issues” totaling approximately $2,800. This was extremely surprising, as I came in only for a brake concern. The employee and a mechanic stepped away to quietly discuss my vehicle, which added to my discomfort. When I declined all repairs and stated I would just pay the inspection fee, I was pressured to sign a waiver stating the shop would not be liable if something happened after I left. I was told alarming things such as: •\tMy car could catch on fire •\tMy tires could lock up •\tDriving it could cause major damage None of this aligned with why I originally brought the car in. After leaving SCR, a very loud metal-on-metal screeching noise (I heard after driving without being hooked up to RV)…something that was not present before and something I could not hear while towing behind the RV. Concerned, I took my Jeep to Firestone for a second opinion. Firestone found that the backing plates were bent and rubbing hard against the brakes. I was also told my brakes were 8 out of 10, my rotors did not need replacement, and I only needed new brake pads on the front, confirming my original concern. Based on my experience, I left feeling pressured, confused, and uneasy about how my vehicle was handled. I recommend others ask very clear questions upfront, get pricing in writing before work begins, and consider getting a second opinion.

Kristian Ross

★★★★★

4 months ago

Took a vehicle in for a bad water pump. I thought I kind of knew what the problem was and was hoping to get pricing. They did a full vehicle inspection along with the pressure test without charging me any extra! The inspection revealed a few small issues with the vehicle that I was not aware of. They worked with me on price and were super prompt and friendly. The vehicle was returned to me clean and working. I wouldn't have any problem referring them to friends. Thanks for the good work.

Tyson Fackrell

★★★★★

4 months ago

Amazing service! Sage Creek helped me with an electrical issue. The service was amazing and they kept me in the loop throughout the service. First time ever using them and could not be happier. Definitely will be using them in the future as well as referring friends and family. Thank you.

Scott

★★★★☆

6 months ago

Hi I'm Scott. And our trucks tracks didn't feel correct. They did an extensive inspection and found the problem. The also took us back to the RV park and came and got us when thy finished. Thanks to all of them.

kay Etchey

★★★★★

a month ago

Great friendly service! I appreciate all the information they give me before the service begins! Sage Creek is my go to place, they have done maintenance on my car for 3 years and the service is consistent!

Troy Van Houten

★★★★★

11 months ago

My daughter recently relocated from Boise to Idaho Falls. We'd been concerned about a few issues on her car, so what to do but hope that we could find someone local that could be trusted for auto repair. Turns out the folks at Sage Creek Auto are just what we were looking for. We'd gone in thinking probably a brake job and a few other things, however when Sage Creek conducted a thorough multi-point inspection, it was determined we were generally good to go a bit longer. Seems like some shops would jump at doing a brake job when you mention you're worried about the brakes. Their inspection results are tucked away in my email and I now know what to do and when it's time to revisit issues. They've earned us as a customer today and I can rest easy knowing there's someone local I can trust.

Stephanie Hamilton

★★★★★

3 weeks ago

So far they have been very helpful and doing a really good job, also I was strapped financially and they are working with me on that as well, would recommend if looking for a macanic who takes care of you.

Move Ahead PT

★★★★★

5 months ago

SCR did a great job on my car. I've been very happy with the results after this first time using them. I love the virtual communication throughout the process to keep me posted on status of the car and everything that is going on.

Chris Earnest

★★★★★

7 months ago

WOW! I have never had an experience with an auto repair shop like this. I live in Georgia and my daughter was working in Idaho for the summer. Less than a week before she was scheduled to start her drive back across the country, her car threw a code that could have prevented her from making the trip. The shop provided me with a detailed report that included pictures and videos of the issue. They expedited her repair, communicated clearly every step of the way, and got her back on the road in time. What really impressed me was that I could see video proof not only of the problem but also after the work was performed—no question about whether the job was done right. Outstanding service, transparency, and peace of mind. I can’t recommend them highly enough!

Greta Lippert

★★★★★

7 months ago

I am leaving a glowing review for Sage Creek. They are patient and kind, and embody the definition of customer service. Our 20 year old car was undriveable, Sage Creek got us in right away to have it looked at. They completed a diagnostic and thorough check of the vehicle. The communication and updates through text messages was very helpful so we could make informed decisions about the car quickly. The work was completed within days and the price was very fair. I would recommend Sage Creek for auto repairs or even just an oil change. They seem to really care and treat your vehicle as if it was their own.

Adam Pikul

★★★★★

5 months ago

The staff was incredibly professional and went above and beyond to sort out all the problems with my old car! I’m so happy with the regular updates on the repair progress and the calls to clear up any questions I had. Truly a great place!

J. Andersen

★★★★★

a month ago

Sage Creek does things right, and makes sure they are taken care of. They provide good communication during the repair and stand by their work afterwards to make sure that people are taken care of.

Mammakdk songz

★☆☆☆☆

3 months ago

Not too happy that they want to charge me $300-$400 to read my check engine code then charge me additional for any repair. Auto parts stores charge $0 to read my codes. Other auto repair places in CA will use $$ from reading codes towards repair unless the do not fix my car.

Garrett Whitehead

★★★★★

8 months ago

Sage Creek did an excellent job with one of our work vehicles. Their diagnostic report was incredibly detailed and provided all the information we needed and more. Kabrina in the front office is such a nice lady and incredibly knowledgeable. They have earned all of our future business. It is evident that they care about your vehicle while working on it and aren't just looking to make a profit.

Doni Chris

★★★★★

a month ago

Very impressed from the beginning to the end, Very kind and explain everything in detail with video of what needs done to your vehicle, I will be using Sage Creek Repair for all my future mechanical needs.

Robert T

★★★★★

10 months ago

Did a full diagnosis of all the issues on my vehicle for a very fair price. Even did a dye test to discover exactly where my fluids were leaking from. Unfortunately, the solution would cost much more than my vehicle was worth - but they were very positive and helpful, even after deciding not to move forward. Also, I LOVE how well they communicated via email and an online review of all of the major, intermediate and low issues they found - along with video on some things to show me exactly what was happening. I was so impressed with their processes and communication technology.

brett eyben

★★★★★

a year ago

I had issues 600 miles into a 3 week trip and after trying a few shops that wouldn’t squeeze an assessment in I found Sage Creek Repair just before they closed. They made room for me the next morning to assess the vehicle. Not only did they identify the issue I was concerned about but found two other major unnoticed safety issues during their assessment. Any one of these issues could have caused a loss of control of the vehicle at any time a quick google search confirmed. I was very stressed after getting the news as the vehicle was not safe to continue driving with any one of these issues never mind all three. Sage Creek went out of their way to address and fix all three issues as fast as they could get parts and get me on my way so I could salvage my trip. Their customer service was above most I have come across in any industry. Not only with me but their other customers as well. I witnessed countless interactions while spending a lot of time in their waiting room. They were very informative and gave out rationale recommendations but ultimately let each customer decide how they wanted to proceed. It also add peace of mind that they provided a full inspection report on the vehicle but in no way tried to push anything except the items that made the vehicle unsafe to drive. In my case I was able to visually see the two new safety issues after viewing the report this made it easy to proceed confidently with Sage Creek completing the repairs.