About Business
Salas Auto Services brings expert Car Repair solutions to the local community in Portsmouth, VA, Chesapeake. From Auto repair shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Portsmouth, VA appreciate their attention to detail, leading to a consistent 4.7/5 rating from 237 reviewers. By focusing on the specific requirements of the Portsmouth, VA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Portsmouth, VA and beyond.
Google Reviews
Adrian Crawford
★
☆☆☆☆
5 months ago
I took my car here for a state inspection, the following day I needed to jump it. I returned to advanced auto to do a battery test and use my warranty if needed but I was told they didn't carry that brand. The manager spoke to me but it's my word vs theirs. Take a picture of your car before and after.
Annette Boyle
★★★★★
5 months ago
I just had to take a minute to say THANK YOU to all. You guys made my day. Did my repair so fast. Got my car back to me in less than 48 hours from the time they towed it in. I'm so happy I found this place. They didn't even over charge me for my repair. I was very surprised how less it was. Even with towing. They can tow you in if needed. Such a blessing. Thanks again to you all who helped get me back on the road!!!!
Anna Lacerda
★
☆☆☆☆
5 months ago
This was the worst service I’ve ever experienced — from the front desk to the person who did the inspection. He was rude and treated me with sarcasm several times. I truly believe they were just trying to sell extra services when I went in for the inspection. I do not recommend this place.
Maite Wilson
★★★★★
7 months ago
Chris provided excellent service! He handled my car inspection with professionalism, kindness, and a great attitude. My husband and I will definitely be coming back to him for all future inspections. After we shared a terrible experience we’d had at another inspection site, he even joked with us and made the visit enjoyable.
Jacquelyn Ricks
★★★★★
9 months ago
I want to gratefully thank Chris and his great team for inspecting my car today!! He's so friendly and professional. They can do it all!! Just come by. They' ll get you on your way in good time. I hope to visit them in the future!! Thanks, Chris!!
Christopher Holden
★★★★★
2 years ago
The team at Salas are honest, hard working, and do a fantastic job. Since moving to Portlas year, they have taken good care of my cars and inspections for all my cars and both motorcycles.
Ronnie Raiford
★★★★★
4 months ago
Excellent place to take your truck. They fixed my rear seal on my truck.. Excellent service.
Jennifer Williams
★
☆☆☆☆
11 months ago
Poor customer service doesn’t do it justice. Brought car to be repaired after accident. Will be going to some where like Classic Collision if need any future work done, despite being much bigger organization, they know customer service (not penny pinching) is how to get customer loyalty, thus ensuring repeat business. Maybe this is why they have been able to become business with several locations. Not really rocket science is it?
pina fantozzi
★
☆☆☆☆
a year ago
Poor customer service, Dropped my car at 1 pm for an outer tire rod replacement (part provided by me) and wheel alignment, price is 198.86 At 2:20 I called to check on the progress and I’m told they are waiting on the alignment guy who went to lunch during the tire rod swap So I decided to get my car out without the alignment because I could no longer wait. So the alignment costs 80$ but my final bill of just the tire rod swap is135$ not sure how 198-80 equals 135 but when I questioned the lovely lady at the counter her answer was “You are lucky we even did the work” Needless to say I will not return to this establishment
Tvy Gem
★
☆☆☆☆
a year ago
called at 11:45 to ask if they did inspections and if there was any wait. she told us yes they can do it and that we’re next in line, but the guy who does them would be on lunch from 12 to 1. said we could drop off the car and come back at 1, so we did. at 1 she said “he will come to get your keys when he’s ready.” then we waited 45 minutes and when we checked back with her, she said “oh he might night come back at all today”… not sure why she let us sit there an extra 45 minutes, fully aware that we called in advance. a whole 2 hour wait for nothing.
Scotland Treasures
★★★★★
7 years ago
This shop is just awesome and best prices are reasonable and good customer service they take care of all my family cars
Richard Lassiter
★★★★★
a year ago
I have all of my vehicles inspected at SALAS because of the professional courtesy and customer service they provide. One year I was in my truck awaiting service when my sugar dropped low( not because of a long wait), and had closed ny eyes when the manager came to to get my truck and asked me,"was I okay?". I said, "No." and told him why". I went inside and set down in the waiting room when he came in and gave me a couple of snack crackers to" get my sugar up". The compassion he show me that day went a long way. And you can buy a cold soda from the vending machine for .50! "The cheapest soda in town"
jerome skyles
★★★★★
a year ago
This auto shop puts emphasis on customer service and making a sure, your car is in working order !! Roxy, Ray, and Chris a helped me get my car right. I will be bringing all of my cars here for now on.
Susan Scarola
★★★★★
2 years ago
I have had excellent service here at Salas. They are honest and fair. I brought my car in one time and told them I think I need a wheel alinement because the car was pulling to one side. I dropped it off and they called me maybe 15/20 minutes later and said I just needed air in my tires. They could have put air in my tires / told me the did a wheel alignment and I would have been none the wiser. Another time I brought my Mustang convertible in. It needed an inspection. But the power drivers side window wouldn’t go down. They looked at it and then called and told me the thought they knew what part it needed. BUT if it wasn’t the right part it was not returnable. Then asked me to leave my car overnight. The mechanic had a mustang at home and offered to take the part off his car and then put it on mine to make sure it was the correct part. It was!!! He went above and beyond for me.!!
Elle
★★★★
☆
7 years ago
Same day service. Dropped my car off late morning and was able to pick it up at 5pm. Staff was friendly. Very helpful and offered me a ride home so I wouldn't have to wait there for my car . They called as they said they would before doing any work so I was told of the prices and services needed. They wasn't pushy to have any other work done besides what I had brought in for. They did give suggestions of future work needed on car. Which was nice. The only thing I felt was the price was a little steep on the brakes being changed. Although she did give me a discount for paying with cash so I appreciated that .
Regina Culpepper
★★★★★
7 years ago
Went for an inspection today. My 1st time there and I was greeted with nothing but kindness and 100% professionalism. Such a great place I enjoyed every bit of sitting there while my truck was inspected. Such a great company. I definitely recommend to everyone!
Wayne Stalker
★★★★★
a year ago
Been here before and was treated with respect. Unfortunately I left home late and the wait time for Inspection was to long... See you next time Salas Auto Service
Devin Mason
★★★★★
a year ago
Outstanding place to get your vehicle inspected! Quick, simple, and honest! Thank you guys so much for your service to me this morning!
Keiona Shea
★
☆☆☆☆
3 years ago
My personal experience was horrible. My car was diagnosed last year by them and I recently took it back to get it fixed. After making an appointment and dropping my car off at 8am when they opened I called to check on the progress of my vehicle and was told that they weren’t sure if that was the issue. I was told to come get my vehicle at the end of the day and bring it back on a hotter day. Afterwards I made another appointment and was told to drop it off at 8am and leave it. My car was never even touched and I did not even receive a phone call to get the option to come get it to take it somewhere else. When I arrived to get my vehicle my keys were given to me with no explanation as to why my vehicle had not been fixed let alone looked at. It was very unprofessional to me and it was not the first time it happened. What is the purpose of making an appointment if your vehicle is not even going to be seen? I also feel like if they knew they weren’t going to get to my vehicle then they should’ve called me and gave me the OPTION to come get it instead of letting it sit at their shop all day for the second time in a row untouched. Ridiculous
Leslie Clapper
★★★★★
Edited a year ago
I love this hometown place. Jennifer got me in quickly..she doesn't even know how much she helped me as my mother is ill, and I'm short for time. Shout out to Chris for always taking care of me and doing a great job!
