Sam Leman Toyota Bloomington

Debbie Sparrow

★★★★★

a month ago

Ray Hess was a top notch salesman. Sales manager worked with us, to get the price where we were both happy with the price. Trevor worked good with us, getting all the paper work done. Most of all, if it wasn't for the lady at the front desk (wish i could remember her name) asked if she could help me with anything, she done the leg work, looking on the computer finding the one🤗 Then passed me on to Ray Hess. I had a Toyota 2017 Rav4 Limited, LOVED IT. Have some things on the 2025 that I will have to learn and get use to. Over all very Happy with my 2025 Rav4 XLE. Thanks to the team at the Bloomington IL Sam Leman Toyota.

Leland Loveall

★★★★★

a month ago

GREAT and EXCELLENT team. Called them on a monday looking for a NEW truck/suv with a 💩 box of a trade in and needing a cosigner. By Wednesday I was rolling out of their lot with a new set of wheels. My 2025 Jeep Grand Cherokee L has been the best vehicle Ive driven so far. A lot of great featured and a LOT of seating with a third row if you're like me and have a larger family. I went through Zack Charlton and was the best informational, nice, and respectful guy ive talked to while getting a car. Will definitely be going back in the future.

Kerri Johnson

★☆☆☆☆

a month ago

I purchased a vehicle from this dealership early January. Given the positive reviews online, I was genuinely looking forward to purchasing a vehicle from this dealership. Unfortunately, my experience during the purchase and afterward did not reflect those reviews at all. After my purchase, I reached out to the manager regarding my terrible experience and initially received no response. I waited a full week with no response before finally calling early in the morning to follow up on my email but was unable to speak with him. I finally received a response about nine hours later just ten minutes before closing stating that he had received my email and would read it in its entirety, review the photos, and reach out the next day. Instead of addressing the issue when he acknowledged my email, I was left waiting again. The next day came and went with no response, no email, and no phone call. Throughout the process, I was more than patient. During my initial encounter while negotiating, I was even told by the salesman, “I already have my sales for the day, Im doing you a favor.” That set the tone early on. After finally purchasing the vehicle and being allowed to pick it up once payment was received from my lender, I was made aware of multiple issues that were not present during my initial view of the vehicle. Over the two days between signing the purchase agreement and pickup, something clearly changed. I was told it could’ve happened during the vehicles safety inspection. The floor mats were missing, there was an adhesive stain on the outside of the rear door, a dent on that same door, and the driver’s side weather stripping was sticking out none of which existed when I test drove the vehicle. Due to this, I took photos of everything before leaving the lot. To his credit, the salesman did agree to fix the stain, the dent, and replace the missing floor mats. However, when I received a phone call to schedule the repairs, I was told the weather stripping would not be covered and I would need to pay out of pocket because it was “too late to add to the repairs” and because it was a “used vehicle.” This explanation made no sense because the issue was pointed out immediately when everything else was pointed out, the salesman even attempted to fix it before I drove off the lot, and his hand is visible in the photo I took trying to correct it. This is a used 2025 vehicle; weather stripping should not need replacement after one year. As a result, the weather stripping was never fixed. On the other hand if I hadn't purchased the car would it have been put on the lot like this? No. It’s unfortunate because there were a few employees who were genuinely kind and took the time to answer my questions. When I shared my experience with others some were shocked, while others mentioned having heard or experienced similar rude encounters. I don’t ever post reviews, but this experience was worth leaving a review. If there was enough space to write my complete experience, I would. I feel taken advantage of. I waited weeks before posting in hopes the dealership would address my concerns, but nearly a month later with no resolution, no response, no accountability thats unacceptable. I’m not looking for a public response on the review either. I tried to handle it privately and was ignored.

Kari Garman

★★★★★

6 months ago

I recently bought my 2025 Toyota Camry Hybrid SE from Sebastian Garcia. He asked me what vehicle and features I wanted and then ensured he showed me cars meeting those criteria at the price point I needed. Sebastian has been the best salesperson I’ve EVER worked with in buying a car. Thanks for a great car & even better sales experience, Sebastian!

Megan Honegger

★★★★★

a month ago

I had a great experience working with Sam Marshall! We came in knowing what we wanted, and working with Sam was great! He wasn't pushy, truly made us feel welcome, and took great care of us! Left the dealership as a proud owner of a new (to me) 2021 4Runner. Couldn't be happier with my purchase and experience!

Emmanuel Ghartey

★★★★★

a month ago

I went to Leman Automotive to get a car, and David Duncan was excellent. He was welcoming and very friendly, explained everything in detail, and helped us choose the best option. He patiently answered all our questions and made the whole process smooth and easy.

Page Tomlinson

★★★★★

a month ago

Great sales, Consuela put me first. I got the truck of my dreams with an offer I was comfortable with. THANK YOU, Consuela!

Frank Noto

★★★★★

3 weeks ago

We bought a Sienna at Sam Leman and the process couldn’t have gone smoother. We are out of state, and buying our car went smoother than buying here in town. Eric called or texted during every step. The dealership was also very helpful.

Grey Carter

★★★★★

3 weeks ago

Sam was the best. Seriously answered every single question. The truck i bought was extremely dirty inside as it was a new trade in. He ensured it was sparkling. Great experience. Even got me a lower interest rate than my bank offered.

Rukia Toji

★★★★★

3 weeks ago

Kevin Brown was the best salesman I ever worked with! Zero pushy, fully listened to what I was looking for, made no suggestions outside of what would realistically work for my wants and needs. Went over every relevant detail and helped me get my dream car for my tight budget. So incredibly helpful and overall great dude! Would definitely send any friends or family looking to buy to him specifically.

Loryn

★★★★★

a month ago

I had a wonderful experience working with Consuela. She was very kind, helpful, and dedicated to the quality of her work. She was always pleasant and quick to answer questions. The experience as a whole with the dealership was easy and low stress. I will be recommending those who are looking for a new/used vehicle to come do business with you all!

Parker Nishida

★★★★★

4 months ago

Damian was the absolute best. Worked with me on what i actually wanted and could afford. Wasn’t trying to upsell me or make me uncomfortable at all. He made me trust dealership sales, which was most important to me. Highly recommended seeing Damian and his expert knowledge!

X S

★★★★★

5 months ago

We found the car we wanted at Sam Leman thanks to Eric Gibson. Eric Gibson showed us some cars from the large selection of vehicles at Sam Leman until we found one that fit what we wanted--the Toyota Corolla Cross XLE which was difficult to find near our area We were happy about our purchase, and really liked how thorough he was about the details, and safety features of the car. We were also glad he called us afterwards to make sure we were comfortable with the vehicle. The staff was really friendly to us, and we were happy with the car buying experience

Melissa Schoeppner

★★★★★

3 weeks ago

It has been a few years since I bought a vehicle, and going to Sam Leman was amazing experience. The sales rep Sam Marshall was easy going and really helped me out. He definitely understands what you are looking for and tried to check all the boxes. He helped me purchase amazing vehicles that fit all my needs. Treated me like a person, not a sale. Would definitely recommend him and Sam Leman to anyone in the market looking for a car.

Karen Foli

★★★★★

a month ago

My husband and I had a very positive experience at Sam Leman Toyota. Consuela Regal was our sales representative and was with us every step of the way. She was knowledgeable, courteous, and very professional. She made us feel at ease and helped us get the information we needed. The car we purchased has been a great buy for us, one that we hope will service us for several years. From Consuela's communications to the paperwork to parts (we ordered an additional fob), we have been very happy with our transactions and would recommend this dealership to others and Consuela as their sales rep!

Kelsey Grimes

★★★★☆

2 months ago

Eric at Sam Leman was great! He assisted me in test driving a few Toyota Highlanders. He was very knowledgeable about the vehicles, differences between varying years, hybrid vs gas, etc. He was honest and thoroughly went through all paperwork with me (car fax, buyback records, policy statements, financial package). He listened and was not pushy. The finance manager was amazing and very kind. He was detailed and wanted to make sure I understood everything that was asked of me to sign. He answered all of my questions without hesitation or annoyance. The only downfall was the negotiation process with my trade in.

Jay Logan

★★★★★

2 months ago

I had a great experience at Sam Leman Toyota in Bloomington. Eric Gibson was my initial sales contact, and when he was tied up with another customer, he made sure I was taken care of by introducing me to Sam Marshall. Sam showed me the vehicle and was knowledgeable, patient, and easy to work with. What really stood out was how clear and straightforward everything was. There were no tricky papers or confusing math. They clearly listed the price of the vehicle, the value of my trade-in, what I still owed on my trade, TT&L, and the final out-the-door price. That level of transparency was fantastic. As a 53-year-old who has bought many vehicles over the years, I usually walk into a dealership ready for a fight. That wasn’t the case here. A couple of small adjustments were made to the initial offer, and within about 15 minutes we had reached an agreement. The whole process was smooth, honest, and stress-free. This was genuinely a great experience, and I’d highly recommend Sam Leman Toyota, along with Eric and Sam, to anyone looking for a fair and professional car-buying experience.