Sames Ford

Humberto Salinas

★★★★☆

a month ago

I went to have my ford Bronco check for maintenance. I was greeted by Mr. Danny Cruz and he explained to me in detail when it was due .I also told him about a front tire that a I had been having problem with he scheduled me for the next so I wouldn't have to wait to have it fix. The service I got was great I would take my vehicles in a second to have them service at the he ford service center and n4would ask for Mr Danny Cruz.

Memo F

★★★★★

2 months ago

Charlie Solis did a great job tending to the recalls and resolving the issues in a timely manner. He and his staff even did us the courtesy of tending to our long over due oil change. We greatly appreciate their attention to the details.

Alejandra Banu

★☆☆☆☆

2 months ago

I’m disappointed with the lack of follow-up and communication from this dealership. An issue that was acknowledged prior to the vehicle being handed over at signing remains unresolved after nearly three months. I made multiple calls in a single day and was repeatedly sent to voicemail or disconnected, with none of my return calls answered. I also sent an email to the former sales manager, which went unanswered. While the issue itself is minor, the ongoing lack of communication and poor customer service has made the situation far more frustrating than it ever needed to be. Please do not respond to this review asking me to call the dealership again, as my calls and emails have consistently gone unanswered. At this point, I will be moving forward with the appropriate reports.

Sylvia Solis

★★★★★

2 months ago

Service from all staff involved was swift and excellent. Mary was the lady that took my call from Corpus Christi, I took my Lincoln to Laredo Sames Ford dealership for repairs, she was very knowledgeable and very helpful.

Carlos Gonzalez

★☆☆☆☆

7 months ago

I am writing to formally express my dissatisfaction with the repeated service issues regarding my vehicle, which have yet to be resolved despite multiple visits to your service department. When I first began experiencing problems, I brought my vehicle to Sames Ford for inspection. I was advised there was nothing wrong with the vehicle and was sent home. The very next day, I had to return because I could not start my vehicle using either my remote or the FordPass app on my phone. Upon reinspection, your technicians admitted they had overlooked an issue during my initial visit and assured me it had been resolved. Unfortunately, the problem has recurred yet again. Today, while preparing to go to work, my truck would not start at all. Even attempting to jump-start it failed. I was forced to call roadside assistance to have it towed back to your dealership. It is clear that the root cause of this issue—likely a failing battery—has not been properly addressed. Whatever diagnostic tests your team is conducting are not resolving the problem, and the repeated trial-and-error approach is unacceptable. I have a career, a family, and daily responsibilities that require a reliable vehicle. I am requesting that Sames Ford: Properly diagnose the root cause of this issue without delay. Replace the battery if regardless of previous test results. Ensure all related systems are inspected to prevent future occurrences. I expect timely communication and a permanent resolution to this matter.

Clinton Pye

★★★★★

4 months ago

First class folks. Made the buying the F450 easy and were fair on the trade making the delivery really easy!

Jose Damas-Cordova

★★★★★

2 weeks ago

Great sevice, i have years of taking my vehicle here to be serviced and so far no issues over the road, etc. Highly recommended

Happy Mars

★★★★★

2 months ago

Sames Ford Laredo has excellent customer service!! I am extremely happy with my purchase. No back and forth, just straight up, great price!! Ask for Miguel.

Daisy De Leon

★★★★★

3 weeks ago

Very happy serviced my vehicle that was having problems now drives like a new car Mr Joe B was very helpful

The Benevolent Servant

★★★★★

5 months ago

The only reason im giving this place a five star is because a salesperson named JORGE saved the day for me. Went out of his way to help me. I was picking up a wholesale unit not a retail customer. When everyone was giving me the run around he was the only one who stepped in from hi break and helped me for nearly 1 hour in the scorching sun for nothing in return. Truly a considerate dude. Even if i was a retail customer i would work with him its hard to find such empathetic people in this business!

bobandbecca727

★★★★★

6 months ago

Fast friendly service, Damian and Oscar were the best! Worth the 2 hour drive from San Antonio. SAMES has the best prices in Texas and I will be purchasing all of my vehicles from SAMES in the future. Highly recommended!

Bandit One

★★★★★

Edited 3 weeks ago

Mary is an awesome Service Advisor. Friendly, professional and knowledgeable. Totally pleased with the service I received.

Raymundo Arredondo

★★★★★

a month ago

Mr. Solis in the service department and Mr. Quintero went above an beyond to make sure my Ford F150 was well taken care of and and both really helped me out with the amount I had to pay. Thank you both from the bottom of my heart ❤️!!

Danny Valdez

★★★★★

3 weeks ago

Joe Badillo is a great asset to your company. Explains process and pricing . Great service

Becky Huizar

★★★★★

3 weeks ago

We had a great experience, Mr. Roger and AB were a great help. We walked out with a brand new vehicle 😁

Jose Avila

★★★★★

a month ago

Mike was very helpful, left my truck in for recall and got a call back a few hours later, quick and easy

Jose Salinas

★★★★★

7 months ago

I’ve always been a skeptic thinking the best deals are out of town, but yesterday, I’m proud to say that I was proven wrong. The team at Sames, Conrad Q, Jerry E, and Oscar M, got me a deal I could not resist. The entire transaction was quick and honest. In and out of dealership in 30 min including the valuation of my trade. I picked up my truck a few hours later a happy buyer. Thanks for everything guys and for buyers, give Laredo a chance. You will be surprised. They will make it happen. Two thumbs up from me.