Schumacher Buick GMC of West Palm Beach

Emmanuel Rosa

★☆☆☆☆

a month ago

In regards to service, they’re taking in way more than they can handle - 2024 GMC Canyon dropped off for its appointment on January 28th Still no word on whats going on & still no date on when it will be check by a tech. Scheduling team wake up 3 weeks wasted with no car and no loaner, spending money on a rental Unacceptable and don’t respond with your concerns are noted. Get to work and work on your scheduling. Simple - don’t take in what you cannot complete in a timely manner

Teresa Korber

★★★★★

4 months ago

I’m a new Buick Owner and this is only my second visit but both times Nick, the service advisor was absolutely wonderful. He has really great customer service skills and went above and beyond. James did a decal removal for me in the service dept and he did a great job and was super helpful. After years of dealing with another nearby dealership getting ripped off and treated poorly, I am so happy to now be a Buick owner. The experience is night and day.

Hunter Maxwell

★★☆☆☆

9 months ago

I brought my truck in for a simple oil change. I made an appointment for 9AM and was in my truck pulling out of the parking lot by 9:40. I was delighted. It was the quickest experience I’ve had a dealership. It was too good to be true. Driving home my truck began to overheat. I thought maybe it’s a one off thing and I’ll get home shut it off and next time I go drive it will be fine. I was wrong. It overheated again instantly. I popped the hood to see my radiator cap sitting inside the engine bay with radiator fluid covering the engine bay. I appreciate a quick service experience but fast is only good if it’s done right. My first experience at Schumacher West Palm and will probably be my last. I emailed the service department for a manager to reach out to me but have had no response so the public should know about this

Charles Matthews

★★★★★

2 months ago

I ended up purchasing a vehicle elsewhere (non Buick model), but i still wanted to leave a review regarding Trey Jacques (sales advisor), I was in the process of purchasing a vehicle a couple of weeks ago and was test driving a few different makes/models from different brands and when I came in to test drive the Buick Envista, I worked with Trey and it was such a pleasant experience, no pressure, hassle-free, and the test drive experience was great, Trey answered all my questions and was extremely versed in the Buick model lineup and all the ins and outs of the vehicle that I was test driving. I ended up going with a different vehicle make but that had nothing to do with Trey or this dealership (just personal preference). I would highly recommend going in and seeing Trey if you are in the market for a Buick or GMC.

Maria Cuevas

★★★★★

Edited 4 months ago

Exceeded my expectations! My salesman Shak was very attentive and went the extra mile to make sure I was happy with what I was being offered. Damien also went the extra mile, and made the finance process as painless as possible. Sales manager Nick personally came over and introduced himself at one point during the sales process. A bit of miscommunication was swiftly and helpfully addressed by Janet in customer service. Other employees in the dealership went out of their way to be helpful and hospitable. I am beyond satisfied with my experience at Schumacher, and with my new car!

Brett Bennett

★★★★★

8 months ago

Bought a new truck recently and it couldn't have went any better....everyone was amazing, helpful and surprisingly easy to deal with.... I've bought a few cars over the last couple years. And it's always a hassle and a headache never look forward to it. And like I said, this was surprisingly easy they gave me what I wanted from my trade and they met the price that I wanted to pay for the new truck. I would highly recommend this dealership.

Jody S

★★★★★

4 months ago

Most of us dread the thought of buying a car at a dealership. I typically do not leave reviews either, but in this case I'm taking the time. I'm 61 years old and have to say this was honestly the best experience I've ever had buying a vehicle. Our sales rep, Vivian Dorantes was truly a delight to deal with. She works in the new car section however had no problem when I leaned towards used. She was knowledgeable about all makes and models, different body styles, accessories, etc. She was able to address all questions and concerns while showing patience and absolutely no pressure. She assisted in helping me to pick out the perfect vehicle to suit all of my needs. Highly recommend her and if she's not available then ask for Justin Lamont.

Matthew Martinez

★★★☆☆

a month ago

I have taken my GMC Sierra 1500 for both services since my initial purchase. I have a recall and an issue with the driver seat, and I’m told I need to leave the truck for 2-3 days before they’ll even look at it. No loaner or rental will be offered until after diagnosis. I’m respectful if they’re that busy, but telling me I have to leave it there for 2-3 days without them even looking at it is horrendous.

Gus Vera

★★★★★

2 months ago

We just wanted to express our gratitude through this survey to GMC-Schumacher Dealer in WPB specially to Nicholas Jensen in Service Dept. and Trey Jacques in Sales Dept. during the repair of my car (2022 Sierra Denali) We sincerely appreciate it. Honestly, it was the best service experience ever since We have the truck, good Job guys!! We Totally recommend this team with our family and friends. Thanks again!!

John Hart

★★★★★

a month ago

Steve, the sales person and Jamie, the manager were amazing. They gave me a fair deal, they did so professionally. The whole experience was quite pleasant and I will refer my family and friends

Rashel Garriga

★☆☆☆☆

3 months ago

Extremely Disappointing & Dishonest Experience… Buyer Beware.. If I could give 0 stars, I would. My experience with Shakir Williams at Okeechobee Buick was completely unacceptable and felt intentionally misleading from start to finish. I clearly explained that I was looking to lease a 2026 Buick Envista with leather seats, moonroof, white exterior, and all three convenience packages. Shakir told me he found exactly what I was looking for — a Sport Touring Envista with all the add-ons. We discussed numbers, went back and forth, agreed on a monthly payment, and I signed paperwork for that specific vehicle. I was excited and had no problem waiting since the car wasn’t yet on the lot. I spent an entire day at the dealership, and was then sent home with a loaner car for a week, which I appreciated. After that week passed with no updates, I called Shakir myself. He returned my call the next day and said the car would be ready that afternoon. When I arrived at the dealership, I immediately saw a white Envista parked out front — except it was not the car I signed for. It was a lower trim model with: • no black rims • a different front grille • no leather seats • no moonroof In other words, a completely different car. When I asked what happened to the vehicle I signed on, I was told “it was sold.” How does a car that already has signed paperwork get sold to someone else? To make matters worse, Shakir then tried to push this inferior vehicle on me, saying he would “paint the rims and add leather seats.” That is not what I agreed to, and no reputable dealership operates that way. It felt like a bait-and-switch, plain and simple. I even told him I would be flexible with the exterior color (black instead of white) if it meant getting the features I wanted. His response was, “You being lenient is taking the car that has what you wanted.” The car had nothing I wanted aside from being the same model and color. This was also my first time purchasing a vehicle, and I had my father with me, who is not fully fluent in English. It genuinely felt like Shakir was attempting to take advantage of both the language barrier and my lack of dealership experience. Thankfully, I walked away. I ended up getting the exact car I wanted with excellent service at Delray Buick, where I was treated honestly and respectfully. Save your time, money, and stress… go to a different dealership.

Jennifer Siegal

★★★★★

4 months ago

I had a fantastic experience at Schumacher Buick GMC of West Palm Beach. Our sales team member, Yefim Koza, was incredibly attentive from the moment we arrived. He listened carefully to what our family needed and guided us with patience and genuine care. Yefim made the entire process feel easy and stress-free — he was family-friendly, quick, and efficient, all while making sure we got exactly what we were looking for. I truly appreciate the level of service we received and would highly recommend Yefim and the Schumacher team to anyone looking for a smooth and enjoyable car-buying experience.

eric tomko

★★★★★

a month ago

Schumacher of West Palm gave me an amazing deal on a new Hummer EV and Brendan Dwyer worked his butt off to make it happen. I couldn't be happier and he made sure it was a quick and super easy process. I was in and out so quick. Thanks to him they earned a customer for life. Thanks Brendan and team!

Doneisha Dillard

★★★★★

2 months ago

My experience at Schumacher was exceptional. I purchased a 2026 Buick Envista Avenir. The entire process to purchasing my vehicle was seamless. My salesperson Stephen was very nice and patient. He took the time to thoroughly explain the steps and always made sure I was comfortable (offering drinks a snack). The finance manager Damien was super nice as well. Just an overall pleasant experience. I am elated that I chose to go to Schumacher and I highly recommend to anyone looking for a new vehicle to definitely check them out. Thank you All!

Richard Marotto

★★★★★

5 months ago

Odemy Lopez was very professional and courteous when checking me in and out for service. She was especially attentive on my exit making sure I was completely satisfied with my service appointment. I drove out of the lot with a sparkling car because of a courtesy wash too. I have no reservations about returning to Schumacher for my next service visit with Odemy!

Happy traveler

★★★★★

a month ago

I’m happy to say I was lucky enough to come into your dealership looking for a vehicle (truck) specifically. It’s been very hard To get into a low vehicle after going through a long fight with bone cancer in my left leg, so I knew I needed something that was higher off the ground. The beautiful part of your dealership was dealing with your salesman Shakir, You are very lucky to have him at your dealership. I wish the numbers worked a little better, but it still is a good deal and I never felt high pressure and it was a very pleasant experience. The finance woman, I believe her name is Tylyn Was wonderful and she’s also another asset to your company. We love the new truck and you have a very wonderful group of people working at your dealership. It would’ve been nice if someone in charge came out to greet me and my wife or thank us for joining your family, but not the end of the world.. Thank you again for a pleasant experience. You obviously hired the right people.. Yours truly Dru and Odel London

Christopher McCaferty

★★★★★

3 weeks ago

I had a great experience working with Yafem at Schumacher GMC in West Palm Beach. He assisted me with the purchase of my new GMC 2500 Denali, and the entire process was smooth from start to finish. Yafem was professional, knowledgeable, and easy to work with. He took the time to answer all of my questions, kept everything transparent, and made sure the process moved quickly without any pressure. It’s clear he really cares about taking care of his customers and making sure they leave happy. If you’re looking for someone who is responsive, straightforward, and genuinely helpful, I highly recommend asking for Yafem. Great experience and I’m loving the new truck!