Service Center at Gurley Leep Honda

Mike Bowe

★★★★★

4 years ago

We've taken our CRV for service here, since purchasing it. We've never had anything less than a great experience.

Larry Duran

★★★★★

Edited a year ago

The service department is great! I've never had a problem here at Honda

Tracey Stutzman

★★☆☆☆

6 years ago

Predictably unfriendly i bring my car there for air bag replacement i wait for more than a hour take my car to my wife's work then walk 1/2 a mile home fun times i did get a free cookie and water whoohoo!!

E W

★★★★★

4 years ago

Always great service when I go here. Pretty quick when service is scheduled. Prices weren't horrible or what one would think when going to a dealership service center.

Pamela Gaylord

★★★★★

2 years ago

Wonderful experience with Gurley Leep body shop! They knew we had a time sensitive situation and they went out of their way to help our family. Professional and kind

Richard Jose Garcia Rengel

★☆☆☆☆

3 years ago

It is the worst service I am receiving in this country, I have had my car at this dealership for 3 weeks, when I got a key, first they made me pay for a tow truck to take it and they made me the key immediately, and then I took the car The tow truck tells me I have to leave it so they can make the key, and I've been waiting for 3 weeks and they still haven't given me an answer. I am already getting desperate because I am spending $20 a day since I have no other means of transportation to get around.

Alexander BeMiller

★☆☆☆☆

4 years ago

If you want to be taken to the wood shed then I'd suggest going here. Always trying to sell you services you don't need and upcharge you for things not necessary. I'm sure the techs are great the oil change was done just fine. But anyone who has a sales quota there I'd definitely be weary of.

Mallory Weaver

★★★★★

a year ago

I had my car brought in after a small collision and had to have my bumper repaired. When I got it back I was amazed! I felt like I was driving a new car off the lot! They did an incredible job!

Leslie Crawford

★★★★★

4 years ago

I originally went to the dealership where I got my car and had problem after problem with the service team... I finally called Gurley Leep Honda in Elkhart to see if they could look at it and figure out what was wrong... it took a few trial and error visits but overall they did an excellent job. They went above and beyond for me and ensured that I felt comfortable and safe in my vehicle. I could not have chosen a better place to take my Honda CR-V. If you are having problems with your vehicle I would definitely take it to Todd and his Honda Service team. They are respectful and treated me fairly. I am a female and did not feel ignored or undermined. They listened and relieved SO much stress from my life. Therefore, this is who I will be taking my Honda to for all future repairs and updates. Thanks again for all of your help!!

Funsized Amy

★★★★★

5 years ago

Was my first maintenance on my car since I purchased. From my Sales Associate I had named Bobby to the Associates in Service area everyone was awesome. Extremely friendly. Didn't take up to much of my time. I appreciate good service and will continue to have my service done here. Keep up the great work and customer service!!!

Renee Rassi

★☆☆☆☆

2 years ago

What should of been a simple repair on my vehicle became a horrible customer service experience. I believe it was because I didn't follow a statement the manager told me to relay to my insurance company. After 4 weeks of no communication. I called back asking for updates. I was passed to 4 people before they "found" me in the computer.They claimed I needed to send a email of the claim. I asked to have them call back to state they had received it. After two weeks of no response I went back to my insurance company. I got a list of companies I went to another place the same day I went they took care of me right away. They took pictures and before I got home I had a claim from them come through my insurance company. I had a quote plus a call back that it would be earlier then expected to repair my vehicle. That simple of customer service care was incredible.

Holly A

★☆☆☆☆

a year ago

I took our Honda Civic in for an oil change yesterday because my husband insisted. I suggested he just take it to drive and shine but for the past ten years he’s used Gurley Leep Service. When I dropped the car off I asked if they’d top fill the windshield washer fluid and they said they would. It was ready to pick up within an hour. Today when my husband checked before work and said there is no washer fluid. I paid $70 of what would normally be a $90 service but had one of those $20 off plus free car wash flyers they send in the mail. His low tire light is still on also. I won’t be back for an oil change here ever again. I do not recommend.

Patricia Hughes

★★★★★

5 months ago

Dustin was my sales guy and he was great. Patient and got me in my vehicle with no hiccups.

Lorraine

★★★★★

7 months ago

They always do a great job in all departments - sales and service. The staff are knowledgeable, explain all information in a way you can understand, and readily answer questions. We've done business with them for 20+ years.

John H Sconiers

★★★★★

7 months ago

Jordan did an amazing job .he went way and beyond his service to help.Just like the guys at Bell honda in Phoenix Arizona. I told him how I traveled an extra 40 mins for service but there was another honda dealership 10 mins away but the service was garbage. I traveled across town for better service. And that's even though Basney Honda is 15 mins away Gurley Leep Honda was worth the trip because of the quality and service the elkhart honda gave me.Thanks Jordan and the Gurley Leep elkhart honda.I will be coming back for all my Honda needs

Andrea Hartstein

★★★★★

4 months ago

Carl at Gurley Leep Honda on Cassopolis is the best. We could go anywhere for ongoing service, but because of the service he provides us, we come back time and again. Thanks, Carl!

Emily Thomas

★★★★★

2 months ago

I bought my car from Gurley Leep back in 2019 and currently live in Indianapolis. I had a shop here recommend a brand new transmission, and thank goodness for Jordan! He answered my questions over the phone, gave me suggestions, and was so happy to help. THANK YOU THANK YOU!