About Business
Service Department at Mercedes-Benz of Salt Lake City is a highly-reputable Car Repair service provider based in Salt Lake City, UT. Service Department at Mercedes-Benz of Salt Lake City covers all facets of the Car Repair industry, with a focus on Auto repair shop, Auto air conditioning service, Auto electrical service. With over 205 reviews and an average rating of 4.3/5, Service Department at Mercedes-Benz of Salt Lake City is a trusted name in the industry. Their presence in Salt Lake City, UT ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
joe cullumber
★
☆☆☆☆
3 weeks ago
Awful experience. I'm from out of town, they got me in the door and assured me the fix would only be an hour, after I confirmed several times, they assured me only one hour and would only cost $250. Once I got there and they had everything apart I was informed it wouldn't be $250 but instead $700. Ridiculous.
Jason G.
★
☆☆☆☆
Edited 7 months ago
UPDATE!! More than double fees! I took car in for routine service b for my car. They charged me $1455.00!!! I called draper and they would have done the exact same thing for $599. I get car home and it is inoperable, 6 different warnings on dash, and car won’t start!!! What did they do?? I called other dealerships in surrounding cities, The highest I could find was $800. Now they want me to pay to tow back! When they suggested this service for my caR with 14k miles, they didn't say, " by the way this is going to cost $1455.00" which would have been helpful. Not pleased.
Dr. Luna Caballero
★★
☆☆☆
2 months ago
I received good service, but they only replaced a sensor that cost $60 according to the invoice and took less than an hour to change. However, they charged me $450. It's very overpriced. The labor alone cost me $390… I'm in the wrong career.
heidi miller
★★★★★
2 months ago
The service was amazing. Garrett was ready for me when I arrived. Always so friendly and helpful. They always treat me so well. I LOVE Ken Garff Mercedes!
Douglas Tilton
★★★
☆☆
a month ago
My particular service advisor is amazing but I can’t say the same for some of the others. They lack professionalism and courtesy. They speak ill of other customers behind their backs while other customers can hear them which creates for a very uncomfortable and frankly hostile environment. Some of their comments are so disrespectful and racist you just can’t help but wonder what they say about you. As a matter of fact I am sure one of them will see this review and make comments in the workplace about me.
Kristin Mutter
★★★★★
a month ago
I was super impressed how quickly they got me in, They were fast and efficient! I would highly recommend them. They did not try to upsell oversell anything. They were honest and kind.
Amy Asher - Real Estate
★★★★★
6 months ago
I had a great experience here! I brought my Mercedes in with a few issues, and they were quick to get me in, get me a loaner car and keep me updated. The whole process was smooth and easy. I was even relieved to know that the issues were minor and covered by my warranty. Vivian was great at handling everything! Very grateful!
George Flournoy
★★★★★
Edited 2 months ago
Outstanding service provided at the Mercedes dealership. Vivian was the service advisor and did an excellent job. Arrived 10 minutes early, 15 minutes later car was in service. Vivian kept me apprised as maintaince located a few minor issues and requested permission prior to repair. Saved me from a return round trip of trip 1.5 hours.
Benito Robles
★★★★★
4 months ago
So far so good. Vivian my service representative has taken care of my vehicle needs. Would definitely recommend this facility. Had some minor issues. They got the part (wiring harness) and fixed the issue within an hour time frame. Vehicle under warranty. Did pick up a A & B pkg for $1350 out the door. Happy customer.
Bret Paulson
★★★★★
Edited 2 months ago
The Service Department at MB-SLC was fantastic. We made the switch from many years with Audis to buying our first MB. Our first experience with Justin in Service was above and beyond. He kept us up to date every day on the progress of our vehicle. He also called and followed up when he said he would. Can't recommend these guys enought! Light years difference from what we were starting to experience with Audi.
Ardian Cuka
★★★★★
Edited 2 months ago
I had an excellent experience getting my car serviced at Mercedes-Benz of Downtown Salt Lake City. My vehicle required attention on several occasions for different issues, and each time the team delivered outstanding service. They made sure all necessary repairs were completed thoroughly, ensuring my car drives smoothly and safely. The staff members are a pleasure to work with professional, approachable, and committed to providing top-quality service. A special thank you to Chris from the service department, who was especially helpful. He promptly answered all my questions and even arranged for me to drive one of the latest Mercedes-Benz models while my car was being serviced, which made the process seamless and stress-free. I am very impressed with their dedication and highly recommend Mercedes-Benz of Downtown Salt Lake City for anyone needing service or maintenance. Thank you to the entire team for your excellent support!
Mark Dewald
★★★★★
2 months ago
My vehicle was serviced in a professional and timely manner. Everything I asked to be done was performed to my satisfaction and they even washed it when it was completed! Justin my service advisor was beyond helpful and actually cared about my vehicle concerns! He is a credit to his profession! Thank you Ken Garff Mercedes!
Perry Bankhead
★★★★★
2 months ago
Easy to get and schedule an appointment. Drop was easy. Service advisor explained process and stated he would keep me updated on progress. Department arranged for ride share to house and back to dealership upon completion of service. Receipt was clear and with recommendations for upcoming service issues. Very satisfied.
Judy Webber
★★★★★
2 weeks ago
Vivian was most helpful in scheduling and handling the details of our scheduled service. I appreciate her updates and returned phone calls. She represents the company very well
Tianna Orion
★★★★★
4 months ago
I want to express my sincere appreciation to this Mercedes-Benz service center. The service here is truly exceptional — the staff are incredibly attentive, polite, and understanding. After several unsuccessful attempts to get proper help at other places, I finally felt heard and genuinely cared for. The team here are true professionals who don’t just do their job, but go above and beyond to make sure the customer is taken care of. From now on, I will be coming only to this service center. Thank you for the outstanding service, the warm human attitude, and the comfort you provide. It’s wonderful to see that real quality and genuine care for customers still exist.
Leta Baker
★★★★★
2 months ago
Fantastic crew overall. Whether I'm calling to schedule a service appointment or in-person dropping off or picking up my car, they make everything so easy and understandable. They're efficient, communicative and clear. They're also just friendly, kind people. I always know my car is in good hands here.
Joleigh Honey
★★★★★
2 weeks ago
Chris was efficient, communicative and professional every step of the way and the crew working on my car- top notch! I took my car somewhere else before coming back to Ken Garff Mercedes.. and will not do that again. My car is like new— and I love it!
Tanusha Aloha
★★★★★
4 months ago
I recently needed urgent service on my vehicle, and this Mercedes-Benz service center exceeded every expectation. They accepted my car immediately, handled the situation with impressive efficiency, and resolved the issue much faster than I anticipated. In addition to fixing the main problem, they also completed several related maintenance tasks, ensuring that everything was in perfect condition before returning the vehicle to me. The team was exceptionally polite, patient, and attentive throughout the entire process. Their professionalism and willingness to help made a stressful situation feel easy and reassuring. I especially want to highlight Cameron — his communication, expertise, and overall customer care were truly outstanding. He went above and beyond to make sure I understood the work being done and felt comfortable every step of the way. This level of service is rare, and I’m incredibly grateful for the dedication and quality this center consistently provides. I will absolutely be returning here for all future maintenance. Highly recommended!
Brian Shiozawa
★★★★★
a month ago
We had an engine check light noted by your service people while we were having other adjustments done. Despite not having an appointment, Mr Keddington was able to get us right in to have the engine light checked and fixed promptly. We needed to leave urgently for Los Angeles and the quick prompt service by Mercedes enabled us to continue our trip. This was remarkable good service.
Alejandro Fajardo
★★★★★
a month ago
It was an immaculate service. I'm pleased with Justin and Kyle and the service they provided. Keep up the great work. Looking forward for the same or even better service in the near future.
