Service Department at Woody Anderson Ford

Denise Marsh

★☆☆☆☆

Edited 7 months ago

2020 Ford Escape. 40k miles. Had to drive home one day HOLDING the door because it wouldn't close. Got vehicle to Woody Anderson and was told "good thing it was a recall or you'd have to pay quite a bit." (This is after having my paperwork showing my premium 72month/100k warranty.) I told them my screen also glitched out a week prior and needed that fixed. I was told that was absolutely going to be out of pocket. (Despite my warranty saying otherwise). They said they could get me in about a week from then unless I needed a loaner. Well yes, I do because repairs were going to take at least a week. I was told it would be 2 weeks before I could get it in and I'd get a call the next day for an appointment. Fast forward a week. No call. I call to check in. I'm told that there are two people in front of me that need loaners and I couldn't be given a date as of yet, but they would hang up, make a phone call to April and call me right back with a closer estimate of a date. I will change my review if this goes smoother than it is so far, but after reading other reviews, I don't have great expectations. All of these words to say, if you purchase an extended warranty, please know what is and is not covered before you get screwed over and pay out of pocket. EDIT 08-2025 Finally got my Escape back in the shop for the audio repair. By this point, I had many more recalls that had to be taken care of. That went very smoothly, thanks to Kenny. After getting the SUV back it was less than a week before the audio went out again. The process went well. He got it in quickly to take a look to find out the issue. Called to say it was an Audio Control Module and they ordered it. I got my car back about a week later. Fast forward 22 days later, the audio goes out again. He got me in within a couple of days. A week later, I get my suv back with him saying it must've been a bad part that was ordered. Its been a week, and so far so good. Not looking forward to another shop visit (even though everyone ive come in contact with have been really sweet). I have yet another safety recall that could cause an engine fire. There won't be a remedy offered until mid August. Goodness gracious. These Fords are a headache.

Clay Weisenberger

★☆☆☆☆

7 months ago

Had an appointment for service and dropped of my truck Thursday. Friday comes around, nothing. Saturday, not a word. Finally, on Monday, after I left a message, the service rep, Bailey, informs me by text that there were 5 more trucks ahead of mine, and that it would be the next day (Day #6) before they could even look at it. Great way to run a business, guys.

Kari Slayton

★☆☆☆☆

a year ago

One star since I cannot leave zero stars. I had a very frustrating experience with the service department at Woody Anderson Ford. I scheduled my appointment six weeks in advance due to a serious coolant leak, expecting professional and timely service. Unfortunately, on the day of my appointment I was informed that they wouldn't be able to look at my vehicle. Communication from the dealership was minimal and mostly initiated by me. Despite several follow-ups, there was no significant progress reported, and my inquiries on the days leading up to my hard deadline went unanswered. Upon deciding to retrieve my vehicle, I found out that only an oil change and inspection had been completed, with no efforts to address the critical issues due to a backlog. While I appreciate that the manager waived the fees for the minimal services performed after some discussion, the overall experience demonstrated a severe lack of efficiency and transparency within their service system. They expected to retain my vehicle until a technician became available, which would be one to one and a half weeks after my scheduled appointment date. It’s unreasonable to hold a customer’s vehicle for over a week without performing the necessary repairs. I ended up taking my vehicle to another service center, where the repairs were completed in less than six hours using parts sourced from Woody Anderson. Because of this experience, I will not be returning to this dealership for future services or purchases and feel compelled to advise others to consider the same. I hope this feedback leads to improvements in customer service and operational efficiency at Woody Anderson Ford.

Jarell Smith

★☆☆☆☆

a year ago

On Friday Jan24th, 2025 I took my truck to Ford’s service department. My issue is a power train fault. It is now Tuesday 1/28/25. No technician has done any type of work or diagnostic to check my issue. I’ve called several times to check on the status of vehicle this past Monday and Friday of last week. I got 1 call Monday saying no updates so far. Tuesday, today I received a text message while walking in the door after already deciding to pick my vehicle up because of lack information and no notifications. The message says, “We’ll try again tomorrow to get a game plan going with our manager to get your vehicle looked at. What the hell was the point of setting up an appointment to get absolutely nothing fixed or diagnose. Im a long time Woody Anderson Ford customer and I’m truly disappointed.

Garrett Smith

★★★★☆

a year ago

After a poor experience a few months ago, I received great service on my latest visit. My biggest issue before was an extreme lack of communication and difficulty in getting a hold of my service advisor. However, my latest visit in July 2024 was a much better experience. My service advisor, Kasey, updated me multiple times a day with what was going on, and was always quick to answer my calls or texts. At the end of the day, I trust these service techs to work on my truck and all I ask for is clear and consistent communication from the rest of the department. I was very glad to see my initial concerns were addressed and hope that continues.

Michael Hancock

★★★★★

11 months ago

Jay and the service department took my call on Wednesday and had me diagnosed, fixed, and out the door better than it went in Thursday afternoon! 100% honest review here. I would never have dreamt of giving this service department anything over a single star from my last visit over a year ago but every aspect of this visit has me THRILLED for current and future FORD customers! Way to go Jay and team!

Henry Ivy

★☆☆☆☆

a year ago

Absolutely horrible. I understand why the reviews are at a 2.2 at the time of my post. I called to make an appointment to get my “active air dam fault looked at. When I called my 2022 F-150 had 34,000 miles and I let them know this over the phone. The soonest appointment I could get was 2 months out. I showed up to my 7:00 am appointment 2 months later and they said my truck would not be looked at until 9:00 because that’s when the technicians came in to work. I also asked to confirm it would be under warranty since I called before I hit 36,000 miles. The service manager told me it would not be under warranty, and it was my responsibility to bring the truck in before the warranty expired. Again, I attempted to do this but I could not get an appointment for 2 months and I let the person on the phone know the current mileage when I called. I did not get my truck looked at there, nor will I ever go back for service or purchase a vehicle. I am an avid Ford guy but I recommend staying far away from Woody Anderson Ford.

Marlon West-Common

★☆☆☆☆

a year ago

I would have given no stars but it was not an option. My company truck had an alert on the dashboard stating to check the charging system. It was determined after research that the alternator was having issues. I dropped my truck off almost two months ago and told the advisor what was going on and what to look for. The advisor gave me a list of non-related issues. Which honestly seemed to be a way to make more money off of my company. The advisor talked to me as if he was trying to sell me on their abilities, but my truck is still in their shop. I would highly recommend anyone NOT to take their vehicles to Woody Anderson Ford. I left feeling lied to, frustrated and stressed out. From looking at the other reviews it seems like this location needs either more training or shut down.

Ykeia Montague

★☆☆☆☆

3 years ago

In the 6 years that I have been in Huntsville, I have always taken my vehicles to Woody Anderson to be serviced. I have never had an issue. Now, it seems like they are on a steady decline. In December of 2021, I dropped my car off at the service center for a 60,000 mile maintenance check. When I picked it up, I was told there were no issues. All that needed to be done was an oil change. On 7/6/22, I went to the quick lane for an oil change and I was told that I needed a 60,000 mile maintenance check. I said I had it done last December but I was told that it wasn't done. I went to the service center to confirm and it was not done. No explanation. No nothing. To top it all off, on my way home, I noticed that I don't have any windshield wiper fluid. Isn't that supposed to be filled at the oil change? This is by far the worst experience I have ever had. Ford has completely gone downhill. Who knows what else wasn't done or what type of damage they may have caused to my car. I am angry and disappointed by the lack of service that I have received. I also would like to add that I went to the service department on 7/8/22 and spoke with a coordinator who confirmed that I, indeed, scheduled an appointment in December 2021 for the 60,000 mile maintenance check and it was not done. Again, Woody Anderson Ford has gone downhill. Now they employ nothing but incompetent and lazy workers. Also, Woody Anderson Ford has lied to the Better Business Bureau by saying I scheduled an oil change only in December and I was told I needed the maintenance check. I am still waiting for a copy of the appointment that I made with the coordinator in December.

Noel Henry

★☆☆☆☆

2 years ago

Once I could overlook, but I have yet to make an appointment with the service center that has actually been honored. My car has now been sitting in the dealership for an oil change and a recall on a gasket, and they haven't even had a tech look at it. I had another recall last year that had my car sitting for a month before they even took a look at it. Before that it was two weeks for someone to try, and fail, to find a coolant leak. I've never dealt with such bad service, and will certainly never buy a Ford again.

Ashley Pallotta

★☆☆☆☆

a year ago

The absolute worst service anywhere. They can’t get us in to fix our vehicles (both husband and I have Fords) that are under warranty in less than three months - even when the car is not drivable. Three days after purchasing a brand, new Ford lightning, it broke down in the middle of a road with our family inside blocking traffic. We had to get it towed. We were then repeatedly told parts are on back order with the estimated delivery date continuously slipping. They then kept the vehicle for about 40 days straight, never once returning a call. We had to call them every single day or every single week to try and find out what was going on. They always said someone would call us back, and then they never would. We had to pay over $1K out of pocket for a rental since they somehow never had a loaner that entire 40 days. We submitted the paperwork for lemon law and magically the next day the truck is now fixed. We went to pick it up and it is missing components. Had to go back to the dealership yet again. The saga continues. For my Mach-E I always make the longer trip to Decatur instead.

Carter Richardson

★★★★★

a year ago

Morgan Marzano in the service department is a top tier representative of this dealership and should be recognized. If I could afford her I would hire her. Her communication and attentiveness was the best I have experienced at any service shop. Thanks again for getting me back on the road and all of the help.

Stephanie Haynes

★★★☆☆

3 years ago

Made an appointment for an oil change. My appointment was at 12 it is now 3:25 and I still haven’t received my car. I called my service representative,Andrew Clark, at 2:27 and he said my report had been completed and my technician should be finishing up my oil change “any minute.” Now I called back at 3:11, where Andrew was very disrespectful and rude “didn’t I just talk to you 10 minutes ago?” I informed him no he did not I called at 2:27 and it was then 3:11 almost an hour later. This time he says they are pulling my car around. Yet. Still no car. 3:25. Just “nice nasty” customer service. Ridiculous. I wouldn’t be so upset if you could at least be nice and say you are apologetic it is taking so long and you will check on it. That was my oringinal review. Iam now updating my review from 1 star to 3 stars. Because the service manager took his time to meet with me after and gave me this oil change for free. He also said they fixed my recall which is why it took so long. Which is fine. However as I told him Andrew told me when I got there he would see how long it would take to do the recall and let me know so if I hadn’t wanted to do it all today I wouldn’t have too. So apparently a lack of communication was the main issue!

Greg Scott

★☆☆☆☆

Edited 3 years ago

They charged $750 to tell me that the $5000 warranty that I purchased with the $21000 Mustang didn't cover the clutch repair. They said it would be an additional $3000 to get it fixed. Not happy with them at all. Appendage: John from service center called me and was very forthright and agreed that Woody Anderson should have told me clutches were a wear item BEFORE they took it apart and not after. Once the transmission is out most people just cave and say go ahead and pay whatever for repairs. I like to know upfront what a repair will cost. So he assured me if in the future I needed any work done under my warranty he would assist me. I am hopefully not ever going to need to use it in future. I really thought a refund was in order. They lacked the communication with me and tore it down without my permission. But business is business. Update: After I took to Schrimsher Automotive, and he took Trans apart, it was flywheel and not even clutch. He put a new flywheel and clutch in for $500 INCLUDING inspection. What do you feel about a huge business like Woody Anderson Ford lying about a problem with your car and making you fork over $700 for inspection before giving back your keys?

John Rogers

★☆☆☆☆

4 years ago

Scheduled service 2 weeks ago on the Ford Pass app. Pulled in today at my appt time and was told that they don’t do appointments on Saturday, and I’d have a 2.5 hr wait. I left, and later called and talked to the GM. He was very apologetic, and set up the mobile service team to come service my truck at no charge. I was going to look at trading mine in today for another Ford, but I decided if that’s the way the service department is, I didn’t want another Ford. So I went and traded it in on a new Chevy. Because of their service writer’s attitude, they lost a customer and a sale today.

Derek Conner

★☆☆☆☆

2 years ago

Completely useless body shop. Had me waiting for a month for a simple repair. Never got back to me. They then promised to overnight my part when I called and reminded them about the service, then completely failed to deliver with zero information about my issue written down. Go somewhere else if you value your sanity. Unbelievable.

Donna Lasseter

★★☆☆☆

2 years ago

54 and I'm not saying that it was a bad experience, but H1. I called from what do you Anderson? I could not get a customer server. Person on the phone for anything and it was like. I was going on America round circle. Because I couldn't eat anybody to answer the phone so I could get any questions answered that I might have about their shop. So I'm not really that crazy about him. I'm running a moment and I'm not very pleased because like I said, I was on the phone for like 20 or so minutes trying to. Yeah, so am I getting phone and that didn't happen so, but we'll see. We'll see how it goes next time.