Service Outlet

Tamara Fincher

★☆☆☆☆

11 months ago

DO NOT GET WORK DONE HERE !! Leo insisted on a transmission fluid swap when we told him specifically no we already did it a few months back now our transmission has completely gone out due to leos work. Leo tried to return our vehicle claiming he took care of repairs when in reality he did a crappy tap job then told us upon picking up the car not to drive it longer than 15 minutes.....charged us 900$ to essentially destroy our transmission, absolutely nothing was fixed and when we went to the location to talk to Leo about the horrible repair job done we were told "I'm a police officer I'm not scared of you" when we literally were walking in asking why our vehicle was all tapped up and still not working after Leo had the vehicle for two days. Leo claims his Russian mechanic is responsible for the damages and did nothing to reimburse us for the car issues his shop created. Leo blames lack of communication with his mechanics for cars being returned not fixed at all. Please if you value your car do not have work done by Leo your being scammed outta your money just to be returned a vehicle that's not fixed with up charges for repairs you didn't even ask for ! DO NOT GET YOUR CAR DONE HERE!!! Leo will give you a set price over the phone that sounds reasonable and then when you see him in person he will tack on extra fees and claim he's "waiving" fees for work on things you never asked him to do ...in reality he's up charging you at least 500 more than the original quote. If you value your car or your hard earned money please do not get repair work done here !

Heidi Smith

★★★★★

a year ago

Amazing place! I trust my Honda Fit to Leo and his team. They do not disappoint. Work ethic, and determination to help you get back on the road. Would give them 6 stars if I could!

Heather Ortiz

★★★★★

3 years ago

I’ve recently moved to Roseville and didn’t have a mechanic. When another mechanic referred me to Leo since my repair needed a Honda specialist, I tried my luck with him. He squeezed me in that day! took such good care of my car, was totally honest and transparent about what needed to be fixed and what did not and he fixed my key fab for free! :) He has been very accommodating and kind and clearly knows how to provide excellent, honest service. I’m so incredibly grateful for finding a trustworthy mechanic so quick. I will defined always bring my car back to him. Thanks Leo!

Ian Sergeeff

★★★★★

4 years ago

Leo has saved me tons of money in his honest practices at Service Outlet. Him and all the people that work at the shop are very professional and know how to get the job done. I dropped off my car earlier this week, telling him that I needed it by the middle of the week and he delivered thoroughly. He had figured out the problems and told me everything I needed to do and even through in a couple of tips on maintenance . Great customer service experience and will definitely return. I highly recommend him for all your service needs.

Hailey Lauer

★★★★★

a year ago

Leo always takes amazing care of my and my vehicle, always gives fair prices, and does great work on my vehicle. My car is in great condition because of Leo, and I've always had great customer experiences there.

Cynthia Harris

★★★★★

7 years ago

Leo saved me several hundred dollars by replacing the O2 sensors on my Toyota Forerunner. He was able to finally clear the check engine light which kept coming on due to a lack of regular maintenance on my part. It took him extra hours of his time driving the Forerunner to make sure the light wouldn’t come back on, at no extra charge to me. He also worked on our Honda Civic Hybrid and did such a great job, it hasn’t needed servicing in over two years. Talk about efficiency and honesty. I give his business highest marks.

Dannielle Smith

★★★★★

3 years ago

This place is awesome! I had car towed there after malfunction on I 80 and within a few hours, I was back on the road. Leo is a delightful human being and actually cares about his customers! Excellent prices and professional, efficient work. I highly recommend!!

Eric Roderiques

★★★★★

7 years ago

Leo is the best. He has saved me tons if money over the years with his honest service practices. He refuses to sell unnecessary work to his customers. I trust the Service Outlet with both of my cars. I am glad they started selling tires and wheel alignments too. Very convenient.

Connie camp

★★★★★

7 years ago

Leo is my new hero. I had taken my car to Made in America where I was quoted $350-400 to fix an oil leak. I, then, took my car to Leo where I learned that problem was misdiagnosed. Leo fixed my car for $150 and removed severe scratches out of the goodness of his heart. He is a good man and an honest man. I can’t imagine taking my car elsewhere.

MrDeadScott

★★★★★

4 years ago

Had a great experience with the staff and service provided. Leo was very friendly, explained everything, and pricing was more than fair for the work preformed. I will be taking my car back for all future work, thank you for the work you provide to the community.

Joanna Ballard

★★★★★

a year ago

Amazing job repairing body damage to my 2018 Acura RDX. It looks like new and 40% less than quote by Neillo Collision.

Phil Rosenfeld

★☆☆☆☆

10 years ago

We have used this shop for many years on multiple vehicles. When Kevin ran this shop, it was outstanding. He gave you a fair price, was very honest in his estimate of what was needed, and stood behind his work. I would give it 5 stars. Unfortunately, his wife is now running the shop and it is horrible. The responsiveness and organization are gone. The new mechanics charged us for a diagnosis, but never found the problem, and seemed generally overwhelmed. Hence the 1 star rating. Will not be back until Kevin returns.

Brendon Berg

★★★★★

2 years ago

Our office was next door for several years. Appreciated Leo and Jr taking care of mine and all the other employees cars. Still taking my car the five miles over them.

Thuy Nguyen

★★★★★

3 years ago

Leo has become the father of my car. He’s helping me see more into the future when to prepare for repairs coming up. He’s been mindful of my long commutes and tight availability.

Chan Park

★★★★★

4 years ago

Thank you for a great service!! This place is probably the best place to get your vehicle maintenance. Car dealerships in the auto malls typically overcharge for an oil change but Leo and folks at the Service Outlet provided excellent & friendly service at much reasonable price. Highly recommended!

Perry McKinnon

★★★★★

11 years ago

Kevin and the team are honest, skilled and hard working! They aren't after your wallet. They charge what's fair and don't try to sell you things you don't need. I've brought 3 cars to them over the years and they've always done a great job! Highly recommend them!!! Stay away from the dealerships! Go here!

Mary Payne

★☆☆☆☆

7 years ago

Zero stars but had to choose one to post: My brakes were squeaking so on a recommendation to take it to a smaller shop to save money. I went on yelp and saw the decent reviews so I gave it a shot. I told them my brakes were making noise and to please fix them because it was driving me crazy every time I stopped. He said my back brakes looked brand new and it was my front brakes. He quoted me the price I said go ahead and fix them paid my bill and left. The next day the noise was still there so I called my neighbor who is a mechanic. I told him I took my car in to get the noise fixed and it still making the noise. He said bring it by I'll take a look. He said your back brakes are out not sure about your front because they have been replaced now, he said take it back to the mechanic who fixed it and if they don't take care of it bring it back to me I'll fix them. I took my car back and they called me later and said oh it is your back brakes it will be the same price as the front. I said I will come get my car. When I went to pick up my car he said he went ahead and replaced the back brakes and pay me later. I DID not authorize him to fix them. He started calling me for the money and I called back and left a message stating that I didn't authorize you to do that and you didn't fix it right the first time. After that non stop phone calls. About 4 months later he called me and I was on a business call and couldn't answer the phone. 20 min later a knock on my door . I tried to put my call on hold and by the time I got to the door he was gone but he left his business card at my door. I was shocked and the fact I live in a gated community he obviously followed someone in !! He asked my neighbors where we parked our cars and then looked in my garage! Then he came back again banging on the door to the point my son was afraid. I answered it and said you can not show up at my house like this and he said he was law enforcement. I told him I never authorized him to fix my brakes and I left messages. He stated I was ignoring his calls so he took it upon himself to come to my house. I do not feel this was professional at all if he had a problem he should take me to small claims court or send me to collections, not show up at my door. I was on a work call the day I said no I will pick up my car and they heard me say that so no matter what this business tries to say I know the truth and so does my coworker. I paid him anyways to never deal with these people again. I will never do business with them again ever !!!