C. Davis

I usually have a great experience at Northshore. I even sent my children there for oil changes when they were in town. This will be a long post, but only for providing the full story to explain my rating: Previously, I went to the Solway or Farragut locations; but, after having a horrible experience at the Farragut location, I decided to try Northshore. Every experience I had until last week was great. I went in for my last oil change on the 5 pack deal. Once the oil change was complete, I left and in less than 1 mile the check engine light appeared (it was not on previously). I figured I could take my vehicle back for a quick check. The technician came back and said they cleared the code since they could not figure out the issue. I drove off and this time at approximately the same distance (less than 1 mile), not only did the check engine light appear but the oil pressure light, as well. I drove my car a little further thinking that the lights might turn off. They did not. I went back to the Northshore location and told them that I now have 2 lights that appeared. I was then told that the last location that performed the oil change "manipulated" an oil filter to fit my vehicle and I also had the wrong oil filter housing. I immediately told them that their location was the only one to change the oil in my vehicle since the oil filter housing was replaced in Jan 2023 and I had experienced no issues until NOW. They told me to take my vehicle back to the shop that originally replaced the oil filter housing; however, I did not feel safe driving the vehicle with both the check engine and oil pressure lights illuminated. Brandy (location manager) called a tow truck for me as transportation to the other shop (located in Corryton, TN). When the other shop looked at the housing they immediately found out it was CRACKED!!! I called the Northshore location back to reveal the issue. Brandy was not there so I spoke with another associate. He told me that if I brought the vehicle back they would fix it for "free". I told this associate that I no longer trust their shop and that I also believe they cracked the housing (which is why I believe the lights appeared after driving away from their shop) and that they should have checked more closely before I left. He told me the regional manager (I believe his name is Kevin) would call me later to discuss. I can not confirm that he ever called because, if he did, I did not answer nor did he leave a voice mail asking me to call him back. I hope this information helps someone from experiencing the same issues I had at this shop last week. Problems like this can be made at any mechanic. I should have figured if I was allowed to drive away without without being told about the "manipulated" filter then other serious issues existed since the check engine and oil pressure lights were illuminated. I wish I had taken photos of the "manipulated" oil filter as evidence. I also wish I had looked closer at the filter housing before I left this location. I probably would have noticed the cracked housing and not had to spend almost $1000 to fix a problem that NEVER SHOULD HAVE HAPPENED!!!
★☆☆☆☆ a week ago

Tammy Martin

★★★★★ 2 weeks ago

Sam Erickson

★★★★★ a month ago

Greg

★☆☆☆☆ a month ago

Ron Scoggins

2nd time to use their services. Work was done very well and on a timely basis. Pricing was fair. Will use again when needed.
★★★★★ 2 months ago

Lee A Gossage

★★★★★ 3 months ago

Kim Robertson

Gene and staff were so helpful and friendly. Service was quick and more than fairly priced (tire repair). Thanks for getting me back on the road so fast.
★★★★★ 3 months ago

Jaffer Alsukairi

★★★★★ 3 months ago

John Bury

★★★★★ 6 months ago

Christopher Baxter

I’ve had the best experiences at Service Street. Joel, the Service Advisor, helped me more than once when I was in a pinch with my Jeep. He worked with me on price, communicated every issue along the way, and made the process effortless. It’s rare to find a down to earth service advisor with the tact and professionalism he provides. He provided fantastic, top tier customer service, making my non-functioning Jeep less of a burden. Thank you Joel! Mike, the mechanic, did a great job fixing the Jeep within my budget and explaining all mechanical aspects of the job. Thanks Mike! I gotta say it’s nice to have a shop I can rely on and I will continue to take my vehicles to Service Street.
★★★★★ 7 months ago

Peggy & Bill Snodgrass

Quality work always delivered at a fair price. And, they are TRUSTWORTHY. Most recently, I brought my wife’s car in with a problem that they quickly diagnosed and said they could fix. However, they also shared that the repair could be accomplished for free at the dealer as it was a warranty item. Not stopping there, they also provided me a printout that detailed the problem and showed it had been flagged by Toyota as a recurring issue. This was all done without charge. Their honesty not only saved me a lot of money, the information they provided explaining the issue was critical as the dealer initially pushed back on accomplishing the needed repairs. There are other Service Streets closer to my home but I will also drive the extra 15 minutes as I trust the Northshore team.
★★★★★ 7 months ago

Amy Robinson

I had a terrific experience this morning at Service Street Auto! I made my apartment online and as I walked in the door, was greeted by the staff. Braden listened to my car concern and sent my car to Mike who was quick to diagnose and resolve my concern! I was in and out quickly and there was no bill for a quick resolution! I am confident with my car and have already recommended this business to others in my workplace!
★★★★★ 7 months ago

Cassandra Kratt

Everyone was extremely friendly right from the get go. I loved that they walked my husband and I back to my car so we could see exactly what the problem was that they were talking about. I will be returning in the future for my service needs.
★★★★★ 8 months ago

Dan Cox

Joel and Travis were awesome! Very professional, kind, and fun to talk to. Would recommend these guys to anyone:
★★★★★ 8 months ago

Pamela Coffin

Exceptional Service
★★★★★ 8 months ago

Patrick Mahaney

New to the area, so glad we found Service Street Auto Repair. Brittany, Joel and Michael and the whole team are amazing. They welcomed us in, went out of their way to keep us informed with what was going on and stayed by our side until our vehicle was ready to go home. Can’t say enough good things. Highly recommend!
★★★★★ 8 months ago

Donald Callaway

Work always done right the first time
★★★★★ 8 months ago