Shift Forward Auto Repair

Anne Conway

★★★★★

a month ago

The most professional and polite service in the Dallas, Ft. Worth Metroplex. Their expertise is excellent. They are honest and affordable. I highly recommend them for all your automotive needs

Emma Kitchens

★★★★★

5 months ago

I've been taking my vehicles to Shift Forward and Tony for YEARS! Shift Forward always takes really good care of me and my cars. They don't try to sell me on stuff I don't need or upcharge me for unnecessary repairs. They're always super professional and they take customer service to the next level. I appreciate how understanding they are of everyone's personal situations and how they take the time to understand and work with you! I hope to take my cars to them for many many more years! I can't say enough nice things about them and you won't EVER regret taking your car to them!

wawis garcia

★☆☆☆☆

a month ago

Don't go to this place! The guy who claims to be a mechanic and speaks Spanish diagnoses all the problems without even checking your car. He invents a lot of problems. He told me I needed to replace the brake discs, pads, and the entire suspension without even inspecting it. But it turns out I had already had the brake pads and discs replaced three weeks ago at another shop, and he was already including that in the estimate! I ran out of there and I'm never going back. Watch out, people!!! Don't let them rip you off or steal your money! BE CAREFUL! 👀

regina whatley

★★★★★

3 months ago

My experience was amazing! The owner was very knowledgeable he was able to help me with my issues with my car. I would totally recommend this shop to anyone looking for a great mechanic. Everyone there was so friendly and nice . I will take all my business to his shop

Tamandria Johnson

★★★★★

5 months ago

Took my car here with a multitude of issues and was able to get it fixed so quickly and paying less than I expected! The customer service is amazing, they provide great detail and information and overall a solid 10/10. This will be the place where I take my car from here on out!

messiah bennett

★★★★★

7 months ago

I had a great first experience with Shift Forward Auto Repair Shop. From the moment I looked them up, I had a good feeling they could get the job done—and I was right! Although it took about 7 days to get an answer regarding my car, the next day I came to pick it up, and my A/C was working perfectly for the first time. The team was professional and reliable, and I truly appreciate their effort. I will definitely be coming back if I have any future car problems. Highly recommended!

wendy

★★★★★

5 months ago

Miss Ashley has excellent customer service , explaining everything , and addressing any concerns . The mechanics know exactly what there doing , great pricing , and the work is done quickly . I recommend there services to anyone needing auto repair . Shift Forward is the only place I use since I found them .

myron jackson

★★★★★

2 months ago

Amazing service and wonderful customer service from calling to going in person they were great and they make sure u understand what’s going on with the vehicle so u understand and know what needs to be done most definitely will be returning thank yall again.

Christopher Bates

★★★★★

Edited 5 months ago

They are the best. Every time. They are how a mechanic should be. Helpful. Reliable. Friendly. Shift Forward diagnosed and repaired my AC in one day, a Saturday at that. They were caring, helpful, and professional. Their prices are very reasonable. They kept me updated on the repairs and costs. After a negative experience with a local dealership, I will be bringing ALL my repair needs to Shift Forward from now on.

Jason Edwards

★★★★★

2 months ago

This place is amazing. Great customer service and great prices. They go above and beyond to help you. I highly recommend them for your next auto service. You will not be disappointed.

Kelvin Leiva

★★★★★

4 months ago

I visited for a concern I had with my wheel and the entire staff was very helpful and informative. I felt welcome and appreciated the feedback I received regarding my car. I would highly recommend this shop to friends and family. Thank you!!

Debbie Wilson

★★★★★

2 months ago

Always a great experience. Friendly and professional but above all honest. It's worth the drive knowing this business operates with integrity.

Chris Walker

★★★★★

5 months ago

The crew at Shift Forward, especially Ashley, are amazing. Wonderful customer service. Excellent work. I really enjoy being in the shop. Keep doing the great work.

Adrea Marie

★★★★★

8 months ago

They were awesome from the beginning to the end! Took my car in to get my brakes and rotors done, the owner went above and beyond to help me considering the place I bought my parts from gave me the wrong parts. Also ended up running into an unexpected issue and they once again went above and beyond. Thank you so much to the entire team! They’re all super nice and super helpful. Highly recommend them if you need work done! Will 100% be back! Thank you guys!

Cassandra Evans

★★★★★

2 months ago

I’ve been going to this place at least 2 1/2 years. They are amazing from the reception to the mechanics. I won’t take my car anywhere else.

Pamela Jamerson

★★★★★

9 months ago

I just bought a car and noticed the button to adjust my side mirrors wasn’t working, I was honestly a little nervous about where to take it. I’m SO glad I ended up coming here! From the second I walked in, everyone was incredibly nice, helpful, and made me feel completely at ease. They took a look at the mirror issue, and once they removed the door panel, it turned out the wire that connects to the mirror controls was just unplugged. They plugged it back in and boom it worked perfectly! I was so relieved it wasn’t anything major. While I was there, I also mentioned that I noticed a cigarette smell coming from the AC. They took the time to check it out and found that the cabin air filter hadn’t been changed in a while. Once they swapped it out, the smell instantly improved. The mechanic who helped me also recommended I try using Ozium just in case any lingering odor remained, which was such a thoughtful and helpful tip. The prices were super reasonable hard to beat honestly and everyone really knew their stuff. I appreciated how patient and knowledgeable they were with all my questions. I felt so grateful for the service that I even bought one of the cute trucker hats they had for sale up front to show my appreciation! I genuinely felt like part of the family here. They’ve definitely gained a customer for life, and I’ll 100% be recommending them to all my friends and family. 💖

John

★★★★★

a year ago

Very understanding and reasonable car shop! Their goal is your goal, getting your car in the best condition possible! It’s been over a month since getting my repairs and my vehicle feels much better than it did before visiting the shop! No check engine light, no stallings, and they put all new equipment, as promised. Which was even confirmed by auto inspection mechanic. If great business, excellent customer service, and longevity of maintenance is your goal, most definitely contact them! The best family owned business I’ve been to in a while! Love! love! love! and thank you as always…..♥️🥰♥️