Sloan's Automotive

Diane Hawkins

★★★★★

a month ago

First time taking my car to Sloan’s Automotive and glad I did. My friend and my brother have had their vehicles serviced there over the years and gave high recommendations. Since I have a limited edition VW convertible, I had taken her to the Service Department at the dealership in the past, mostly because I thought only their service would count towards proper upkeep. But since my car is 10 years old and has barely 30,000 miles I decided to give Sloan’s a go. I could not have had a better experience! The friendly crew was awesome! They handled my car with care and gave her a complete inspection. We found a couple of areas that need attention to which I will have done with Sloan’s. I trust them as they were very thorough with explaining to me what needed to be addressed and did not try to scare or guilt me into further services. I will be returning to Sloan’s and now feel comfortable knowing that my car will be well taken care of. Thanks to all the members of the Sloan’s team!

Guillermo Herrera

★★★☆☆

3 weeks ago

"Excellent communication and service, though an expensive and a ROLLERCOASTER of a week." I recently moved to the area and chose Sloan's based on their strong reputation. My initial experience was 5-star: the staff was professional, detailed, and provided great video/photo updates. I dropped my truck off Monday for an oil change, oil pan gasket replacement and purge valve replacement. However, things took a turn. 30 minutes after picking it up at 6pm on Tuesday, my dash warned of "no oil detected." I had to pull over in traffic and wait until 10:30 PM for a tow. To Sloan's credit, they answered my text after their normal business hours and handled the towing immediately. By Thursday, they determined the oil pump had failed —a part that was working fine when I arrived. While the manager offered a "discounted" rate to fix it (totaling an extra $1,000+ on top of the initial $1,600), it felt like a massive coincidence that it failed the moment I left the shop. How did I land on 3/5 stars? The Pros: -Knowledgeable mechanics and very friendly front-of-house staff. -Excellent communication via text/video. -They stood by me when the truck broke down late at night. The Cons: -I missed 3 days of work. -Small details were missed: the oil light wasn't reset, the service sticker wasn't updated, and I found some exposed wires near the oil pan. -Spending $1,000 more than I had planed. Overall: Would I go back? Yes, because I trust their expertise and they didn't leave me stranded, but it was a very stressful and costly first visit. But I am willing to look past all this and work together again in the future to convert this 3/5 stars into 5/5!

Lori May

★★★★★

a month ago

I needed a tire alignment and front brakes. We loved how we got an appointment close to the day we called. Our car was finished when they told us it would be. We got a detailed explanation of recommended services. I recommend Sloan's Automotive anytime you need your car worked on. Thank you very much for your consistently friendly customer service!

Sean Rice

★★★★★

4 months ago

Well it happened... I'm going out of my way to give an AMAZING review for a car repair shop. A type of business I always assume is ripping me off or lying to me in some way.. but not Sloan's! We've taken our cars to Sloan's a few times due to their proximity to our house. But the last time we went in made us customers for life. There was a miscommunication over some TPMS sensors in our car, and we ended up asking them to stop the work, as the bill was getting higher and higher. Days later, we got a call from Sloan's apologizing for the communication error, and a promise to make it right. I won't go into the details of the conversation, but I couldn't believe they took the time to call a customer who had already paid and left, just to offer to make it right. I was already pretty sure that we would continue to take our cars back to Sloan's, but now I go out of my way to tell everyone I know to patronize this place. Great people. Great service. Five Stars.

Alberto Torres

★★★★★

a month ago

I highly recommended Sloan’s Automotive Inc. The service my car received was great and very professional. The staff at Sloan’s Automotive were excellent and always ready to answer any question regarding my car needs. !!! Well Done..!!! Special thanks to Service Advisor Johnny H and Technician Alex M.

Michelle Bonilla

★★★★★

4 months ago

Sloan’s Automotive provided truly exceptional service from start to finish. The entire team was incredibly nice, friendly, and went above and beyond in every way. They even gave me a ride back home after I dropped off my car, which I really appreciated. They took the time to go over every detail with me—what needed immediate attention and what could wait—explaining everything clearly and thoroughly. When I picked up my car, they were just as helpful and welcoming. I’ve never experienced customer service like this when getting my car serviced; it genuinely felt like I was dealing with family. I’m extremely satisfied with their work and their professionalism. I will definitely be a returning customer!

Darrell Pugh

★★★★★

2 months ago

The guys at Sloan’s are fantastic! My son, who works at Disney and is enrolled in college, was having several car issues that needed addressed. He was feeling overwhelmed so I traveled from Ohio to Orlando to help him out. The gentlemen at Sloans were very sympathetic to my limited time and worked diligently to get repairs done promptly. They even came in under their original quote. I can’t say enough good things about this shop. I’d recommend them with absolutely no hesitation. Thank you Sloan’s!!!

Dotti Lacey

★★★★★

3 months ago

Sloan’s gained my trust when I first brought my car in for a brake problem, they listened to me. They also checked everything else and told me everything was in good shape. Everyone is friendly, helpful, professional and respectful. Work is done in a timely manner and they follow up w you. I’m also impressed w the cleanliness of the facility. Happy to refer my friends to Sloan’s.

Kyle Searcy

★★★★★

3 weeks ago

The Sloan automotive team is a well oiled machine up there. Very professional and knowledgeable about all aspects of the automobile. They go above and beyond to communicate every detail to you as well. 5 star service.

Jon Payne

★★★★★

3 months ago

Sloan’s is the best. I’ve been using them for many years. Their competence, knowledge and professionalism is unmatched. They have been servicing my truck for almost 20 years and give them the credit . By the way my truck has 704,000 miles on it and they are the only ones to work on it. That’s a good testimonial. Jon P.

Robin Brillante

★★★★★

3 months ago

Sloan’s Automotive provided great service above and beyond by communicating the entire way through from drop off to pick up with my vehicle. Communicating by phone calls, texts, and emails they knew all the questions to ask as well as being completely transparent with service options and pricing. The services provided have been top notch and my 9years old Kia Forte is driving like new. Sloan’s Automotive are now my go to for all maintenance with my car. Highly recommend and will not hesitate to tell anyone to check them out.

Jason Bolin

★★★★★

a month ago

I live out of town. I helped a family member whose car broke down in Orlando. I handled the entire process over the phone so they were extremely helpful, forthright, fair priced, and the car runs great now. Grateful for their honesty and excellent work.

Jak Jackson

★★☆☆☆

3 months ago

Brought my car in for an oil change. Reasonably priced but on the higher end. Offered a free inspection and diagnostic but was charged $35 for a brake inspection. Found I needed 4 new tires, quoted 1k for new tires and installation but Walmart handled it with the exact same tires for $600. Super high quote on a new infotainment system and installation which wasn’t competitive. The worst part, tried to push a wheel alignment on me BEFORE I got my new tires. Very dishonest behavior and a quick money grab as they knew I was taking my business elsewhere for the tires. Would have appreciated them being professional and saying come back for wheel alignment AFTER you get your tires done. Not a bad place, nice people and I’m sure their work is good quality but their costs are definitely on the higher end. Shop clearly has the typical mindset of trying to maximize their revenue from you once you’re there which further reinforces the distrust people have in car garages.

Myles Marshall

★★★★★

3 months ago

Sloan’s Automotive is a great shop helping those who live in Orlando! Was recommended this shop by another company who worked with hybrid batteries. The quality of their work and service were spoken highly of and they’ve delivered on both these aspects every single time. These gentleman are also the only automotive shop I’ve experienced to offer a rental car for you if your car has an extended stay; a monumental accommodation for their customers. Anyone in the Central Florida area needing work done to their vehicle, I highly recommended these guys!

Britni Wood

★★★★★

4 months ago

First visit and amazing service! Everyone was extremely pleasant and helpful! I appreciate that no one talked down to me and I got a thorough report and explanation of what they found along with honest and reasonable recommendations and prices. It is always a good sign when a stranger in the waiting room sings their praises when you walk in to pick up. Definitely going back to get the work done with Sloan's!

Debra Finney

★★★★★

Edited 2 months ago

2nd time here and again really happy with their service. I was having an issue with my remote, which they resolved and I had them check the brakes. Brakes are good for now and I'll be back when my car needs service. All the employees I dealt with were great. Thanks Sloan's, see you next time ! Things were explained clearly. The service person was very knowledgeable and personable. The prices were reasonable. The only reason I didn't give them 5 stars was that I dropped the car off at 8am and it wasn't ready to be picked up until 4:30. I probably should have asked if it was going to be an all day service appointment so it was kind of my fault for assuming it would be done faster. I will definitely be back but will be sure to ask about a time frame next time. All in all very happy with the experience

Danielle Evans

★★★★★

4 months ago

I've been going to Sloan's automotive for over 15 years. I've always had a good experience. They are honest, and thorough. They were able to take my vehicle in immediately and get it back to me within the time frame that I needed it. Although the vehicle did not duplicate the grinding sound I had heard in the back of the van they were able to diagnose an issue that could cause it and did some brake repair for me . The van is driving like a new vehicle. They always do a great job and they're very friendly