About Business
Sofia's Collision & Mechanical is a leading Car Repair specialist serving the Rochester, NY, Rochester area. They provide a wide variety of solutions, including Auto body shop, Auto repair shop, and other Car Repair tasks. Boasting a solid 4.7/5 rating from 79 verified reviews, their reputation precedes them. As a locally-owned business in Rochester, NY, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Rochester, NY.
Google Reviews
Peter Reininger
★★★★★
a month ago
Sofia did an amazing job fixing my truck! They got me right in, and fixed everything so that you can't even tell there was damage! They had to replace a door, repair another, and fix a corner panel. The repair took a little bit of time, but I wasnt inconvenienced, thanks to the generosity of Sofia and their loaner vehicle they let me use! When I got my truck back, they even detailed it, inside and out! Can't say enough good things about this company. Its hard to find honest guys that know their trade like Sofia! They even take care of my boat wonterizarion for me, what can't these guys do? Thanks again for a great job sofia!
Kaeri Carroll
★★★★★
3 months ago
Guy didn't see me when pulling out into traffic - and I ALMOST avoided him - but nope, scraped down the side of the car, catching the front door, the back door, the quarter panel, the bumper. Sigh. He "didn't want to get insurance involved" 🙄so I told him I'd give him the chance to pay for the damage instead. Drove directly from the accident to Sofia, and so glad I did. They inspected the car and gave me a quote for repair, but they also walked me through the options if the guy was or wasn't willing to pay out of pocket. Working with them was easy, gracious, and professional. Just picked up the car. Not only does the repair look great - they also detailed the vehicle - and even fixed the cover plate over the gas cap door. (!) Help educate me, do what you say you're gonna do, charge a reasonable price, while being pleasant? What more could you possibly want from a business? These folks have been doing it right for decades, and it shows. :)
Susan Reuter
★★★★★
3 months ago
I wish I could give more stars! The guys at Sofia are extremely professional and communicate with you through the whole process. My car needed several repairs after being hit from behind. I feel safe knowing Sofia did the work. When my car was ready it was cleaned and beautiful. Thank you all for the wonderful experience after a lot of stress
Christopher Naro
★★★★★
a year ago
Honestly cannot say enough about Sofia & how well they handled my repairs. My vehicle was determined a total loss by insurance & they came highly recommended. I was immediately comfortable upon first contacting them, & despite an initially quoted lengthy completion time, James & Chris made my car a priority, fast tracking the repairs without sacrificing quality. They maintained communication throughout, answering all my questions, & staying true to the damage assessment & cost, only requesting approval for a minimal additional expense to maintain the integrity of the repair. The transparency was refreshing & much appreciated, & all seemed reasonable & was relayed in terms that were understandable. At the end of the day, the work was completed efficiently, cost effectively, courteously, & in an impressively reasonable amount of time. They saved me time & money & put my mind at ease with their expertise & superior customer service at a very stressful time. Above & beyond to say the least & so good to have my Cruze back on the road! I wouldn't hesitate to give Sofia my business again & cannot recommended them highly enough.
mike stewart
★★★★★
a month ago
My truck needed a new starter, I worked with James and nick who were both very knowledgeable and professional. They went above and beyond to help me get the vehicle back quickly!!!
Dan Perry
★★★★★
8 years ago
Sofias did a fantastic job fixing up my car. My door was badly damaged after being hit while parked on the street. They replaced it with a brand new OEM door. It looks flawless. I was expecting it too look perfect at first glace but to notice some sort of blending when looking at it if inspected. Not at all, I even questioned if I was looking at the correct side of the door and walked to the other side of the car to see if maybe I accidentally inspected the wrong side. The staff was really nice on the phone and in person when I picked up my car. I plan to use them in the future if I ever need more body work. They also detailed my car from top to bottom. The car looked new
Terry Smith
★★★★★
2 years ago
This is my second visit to Sofia collision, very professional and friendly. They work with my insurance company to complete the repairs in a timely manner. The car looks brand new and they even detailed the interior. This was a front end damage.
David Campman
★★★★★
a year ago
I recently had the misfortune of needing some body work done on my car, and I took it to Sofia Collision. I'm so incredibly glad I did! From the moment I walked in, the service was top-notch. I especially want to commend Bob and James, who both went above and beyond to make my experience as smooth and stress-free as possible. Bob was fantastic at explaining the repair process and keeping me updated every step of the way. He patiently answered all my questions and made sure I felt comfortable with the work being done. James was equally amazing, handling the insurance paperwork and making sure everything was processed efficiently. He even helped me with the rental car arrangements! The repairs themselves were flawless – my car looks brand new. Sofia Collision, and especially Bob and James, turned a potentially frustrating situation into a surprisingly positive experience. I highly recommend them to anyone needing collision repair!
Dave Finch
★★★★★
11 months ago
I hit a deer coming home from the ski hill in March and fortunately this is a rare occurrence for me. Interacting with a collision shop, however, is not. Other members of my family have used Sofia in the past and they made the process as painless as possible, including driving me home during the work day so I could drop my car off ASAP. Sofia's communication was great. They always had an update for me. As we both anticipated, the insurance (Lib Mut) grossly underestimated the extent of the damage and Sofia did what they had to for all the repairs needed. They turned around the repairs in approximately two weeks. I took a good 3-4 weeks to drive the car before putting in this review and everything looks and feels like it should. This may be standard practice for fixing a car, but they detailed my car at the end of ski season (it was MESSY) which was an added bonus. If I have need in the future, Sofia will have a repeat customer. Special thanks to James and Bob for being awesome.
Mark Herington
★★★★★
9 months ago
It was my misfortune to have been hit by a deer in May. Major damage to front, both doors and real panel. Chris got me in right away and made it easy to work with the insurance and rental car companies. But the best part was the finished product. My car looked like it came out of the showroom.
Maico Jordin
★
☆☆☆☆
a month ago
Rep had a surly demeanor and seemed to put in little effort, appearing bothered and disengaged. It made me think I wouldn't want to work with this place.
Paul Ipolito
★★★★★
2 years ago
I am very picky regarding any work on my cars. The folks at Sofia did an amazing job for me recently. They were friendly, easy to work with, and understood the car was special to me. James kept me well- informed during the process, and Nick is a true craftsman. The car is 28 years old and the finished paint work blended in beautifully! I will admit they are kind of like my dentist, I am in no hurry to see them again, but if needed, I will not hesitate to use them again. :) Thanks, guys!
Justin Paone
★★★★★
a year ago
My only company vehicle was in an accident which slowed my business down. Sofia collision went above and beyond to repair my vehicle in a timely manner and get my business back full swing. I could not be more impressed or satisfied with their customer service and quality of work. Definently my go-to shop for all of my future vehicle needs.
Madelyn Garcia
★★★★★
2 years ago
What a great experience from start to finish. They honored another shop’s quote ( even when they later discovered additional work was needed, they said ‘Merry Christmas’ and did not change the price. This price was $2,000 less than the dealer’s quote. They got me in wks before every other shop ( i had 3 other quotes). When they needed more time, they politely let me know in a timely fashion. Then, icing on the cake: they detailed my car inside before giving it back- it was nicer than when i bought it!!! Lastly, they have the sweetest dog that sits under the front desk At reception. I will use them again and highly recommend them.
Ashley Alexy
★★★★★
4 years ago
We go to Vesa’s for all of our general car needs and they are fantastic to work with, so when we were in a car accident we called them to see who they recommend for collision work. They sent us to Sofia, and now we understand why! They are kind, honest, and straightforward. They genuinely care about their work, and it shows. Picked up our car today and it’s like brand new. There were over 7k in damages and you would never know it! The car was ready within 2 weeks (worth noting that because they are so good - they are super busy). It is sparkling on the outside, running great, and they detailed the inside perfectly as well (which was unexpected and very appreciated). Also, I was having car seat installation difficulty and one of the guys came out to help me get it out of the rental car and into my car and was very kind about it. Definitely recommend them for any collision needs!
Brian Marullo
★★★★★
3 years ago
We had a great experience with Sofia’s. We are a one car family that got rear ended - they did their best to do the work quickly in an industry where everyone is backed up, and most importantly, the car is good as new. They were willing to answer my many questions along the way on the work, insurance etc. Would certainly recommend.
JDMMan RB
★★★★★
2 months ago
Great service with reasonable pricing. Friendly and knowledgeable team.
Joyce Steel
★★★★★
2 years ago
Sofia Collision made the entire repair process way less stressful than I anticipated. They answered my calls, explained the process, worked with my insurance company & returned my car in the best condition than it’s ever been in - excellent repair, completely detailed, tires and fluids checked & the repair was completed earlier than anticipated. You can use Sofia Collision with confidence.
Francesca Pelusio
★★★★★
7 years ago
I have brought my vehicle to James, Chris, and the staff at Sofia’s countless times and every time I am impressed. They are so polite and fair in the way they treat their customers. I recommend them for all mechanical and collision work. They will not screw you or take advantage of you! They continuously go above and beyond to get the job done. Best shop in Rochester, hands down!
Adam
★★★★★
8 years ago
I took my car to Sofia to have my bumper cover replaced. Very friendly service. They replaced the bumper cover seamlessly with a perfect paint match. Furthermore, they actually fixed a hidden issue from a previous accident that a previous collision company ignored (I bought my car used) at no extra cost! To top it off, they washed my car and even cleaned the inside. Top notch service! I wish my insurance company was as customer-oriented. Highly recommended. Thank you!
