Southend Auto Care

Michael Parish

★★★★★

a month ago

I am grateful to the repair team at Southend Auto Care… I love these guys because they are always ultra professional. They have inspected and repaired vehicles before my family & I have traveled by road to the east coast. I have had some big repair challenges in the past where costs could soar if mistakes are made and these guys have always got it perfect. Last week they performed a vehicle inspection for a used car I was buying from a nearby dealership and they found some critical issues, presented to me in a very organized inspection report. Some of the issues, like 100% failed motor mounts, could possibly have been life saving discoveries. I ended up buying the vehicle at a new negotiated price and Southend Auto Care performed the repairs, tuned it up (sounds, feels & drives like a new car) for less than the formal report quote. I am 61 years old and I can confidently say these guys, Mark the owner, Sam the manager and entire repair team are the best auto mechanic repair shop I have ever met and best in every way that matters.

Chris Westling

★★★★★

4 months ago

I had a great experience with Southend Auto after a recommendation from a coworker. They were able to get me in without an appointment and quickly diagnose the problem with my suspension. They were efficient with the repair and I had my car back the next day. A few days later the owner Mark called me to ensure everything was taken care of to my satisfaction.

Ryan Turk

★★★★★

4 months ago

After making it almost to my final destination while driving cross country, My brakes went out. I had my truck towed to South End and was greeted as soon as the truck pulled in (This was after hours mind you). The gentleman who helped me was very nice and let me know they would get working on it first thing in the morning, and I was driving it home the next day after they fixed my brakes. The team here is phenomenal and they now have a customer for life whenever I or a friend need any sort of repair work for a vehicle. Everyone I have interacted here with has been courteous and nice, and explained everything completely to me. Would definitely recommended any sort of service to them.

Jamie Hale

★★★★★

a month ago

Mark and his crew always make sure we are happy with service. The most honest place Ive ever taken my vehicles. My dad has used them for at least 20 years and my family about 10. It's important to keep these small companies running.

Kris Bunn

★★★★★

4 months ago

They were recommended to me by my mechanic who said they did quality work. They got me in right away, did a repair on an emissions leak and a few other things. Car has been running well since, no lights or anything having turned on. I've driven it about 500 miles since it was fixed and there has been no issue. They gave me a ride home while my car was being fixed and then stayed after because i ran late picking it up. I really appreciate the service they did. Thank you!

Laugene Canizares

★★★★★

6 months ago

I had an excellent experience at Southend Auto Care! From start to finish, the service was professional, thorough, and genuinely caring. I had some concerns about my battery—AutoZone had checked it and said it was fine, but the team at Southend explained in detail why the battery didn’t check properly: the car was cold when it was tested. Their expertise and clear explanation put me at ease. I also greatly appreciated their shuttle service, which made the whole process so convenient. To top it off, the owner personally texted me three days after my visit to make sure everything was running smoothly. That level of care and follow-up is rare and really sets them apart. I highly recommend Southend Auto Care for anyone looking for honest, knowledgeable, and attentive auto service.

Jonah Kaufmann

★★★★★

3 months ago

Great service. Their online system makes it easy to see the repairs your car may need and you can accept or deny the services easily. They are also available to call and chat about your vehicle if you need that too. Sam is a great worker who helped me with a smile. Would highly recommend.

Dan Lancaster

★★★★★

4 months ago

I have been coming to Southend Auto Care for a number of years. I first discovered them while working at a local non-profit food bank, they did a great job of keeping our food vans up and running at a reasonable and fair price. I now also use them for my own vehicles. We all hope for "that car repair" company we can stick with for life, I've found it at Southend Auto. I've used the big name stores and the various auto dealerships, they just don't compare to the superior level of service, friendliness and competitive pricing. Just recently my car was pulling hard left, I went to a big box tire store twice and a local dealer once, none of them solved the issue and I was out $500.00. One visit to Southend and they found the problem the first time and because of that I was able to utilize a tire warranty and fixed the whole problem and it ended up only costing $40.00 under warranty. Great communication , fair pricing, superior service all done in a manner of customer service that just does not seem to exist in many places, well done Southend Auto! Both Mark and Sam make it happen, along with their service technicians. No one likes to spend money fixing their car, but these folks make it a positive experience.

Scott Krolick

★★★★★

5 months ago

Great shop! I finally found a shop that knows my ancient Lexus convertible! Loaner cars available without charge. Great staff, personal approach. Very competitively priced. Other shops didn't know how to put my car back together after repairs. Southend Auto techs have great Lexus knowledge.

Daniel Atkinson

★★★★★

5 months ago

My 2015 Jetta had a electrical problem. Southend mechanics were able to find the problem and fix it in a day. Car is running good no complaints. This is my second time using Southend. My experience with them has been good. Good customer service, reliable work, informative, no pressure and reasonable pricing. I will use your shop again.

Thomas Misner

★★★★★

4 months ago

My father has done work with these guys over the years. Now that he has passed and my mom is on a fixed income, they have been nothing but understanding and polite when she has had car troubles. I have worked with them on my company vehicle, and regardless of the issue, they diagnose and complete every job in a very timely manner. In a world where you cant trust anyone.. South End Auto has proven time and time again, that they have the utmost integrity when is comes to their business practices. Cant say enough about how honest and respectable they are.

Janet Fravel

★★★★★

2 months ago

I've had a coolant leak in my 2003 Ford focus for quite a while as well as a problem that I thought might be transmission. They got me in real quick and diagnosed my problems. Tightened a clamp for the coolant leak and found a different reason for the other problem, not my transmission. They fixed that and did an oil change and repaired the wiring to my license plate lamp. I'm very happy with what they did and with each of the workers that I spoke with. Very responsive and customer-oriented. I am definitely using them again for all my car repairs.

Ronald Morgan III

★★★★★

9 months ago

Del Toro Auto Sales is a small family owned dealership located in Auburn Washington. We delivered a 20 year old car for presale inspection. It was in really good shape and just had a few minor issues that were needing to be done. The customer Clayton had used your shop in the past and was very happy with the results. We discounted the car a little bit and delivered it to his house which was only 2 miles from your shop. Thank you for everything. We would recommend your shop to folks in your area in the future.

Bryce Schneider

★★★★★

2 months ago

Southend Auto Care saved the day for me. I'm from out of town and found myself stranded on I5. Southend stepped in and got me back on the road in a swift time. I'm sure they had to juggle a few things to make that happen. Not only was their timing ideal but they had expert knowledge about my vehicle make and ensured my vehicle was ready to be picked up with great care. Thank you Southend!

Brenda Tate

★★★★★

6 months ago

We are behind happy with the quality and price of this place! Friendly staff with a loaner car available. The quote was less than half of the local competition and the price that we were quoted is the price we paid! We had some major maintenance including timing belt, water pump, transmission service. Now the car is running like new!!! Would continue to take our vehicles to this place for all out mechanical need! They are outstanding!!!

7

★★★★★

3 weeks ago

Excellent customer service. Knowledgeable and professional mechanics. Overall great experience. AAA certified, veteran friendly. Got me back on the road within a few hours.

michael Davidson

★★★★★

3 months ago

I brought my 2016 Ford Explorer here after months of other mechanics not being able to diagnose the issue. The mechanics here were very thorough with the testing and trying to recreate the symptoms while being communicative the entire time. I finally felt like someone took me seriously and cared enough to actually find what was wrong. Will Highly recommend to others and I plan on returning if anything else goes wrong