Southern States Mazda

Chris

★★★★★

5 months ago

Couldn't be more pleased with, or appreciative of, Southern States Mazda. Especially Ben Roark. Ben made my long distance purchase and delivery of my Miata go as smoothly as possible. When I buy my next Mazda I will definitely be reaching out (from Pennsylvania) to Ben and Southern States first! Thank you.

Stanley Russell

★☆☆☆☆

a month ago

I just moved to NC from Florida and was looking for a Mazda dealer to continue my maintenance on my new CX-90, and my wife’s older CX-9. Looking around near my work in Raleigh, I found Southern States Mazda, and decided to schedule my maintenance for my CX-90. I read the reviews and saw they had a LOT of bad reviews, but I tend to not always believe those, and prefer to find out for myself. Well, if you don’t want to read this entire thing and just get to the point, I’ll say this: Believe those bad reviews. The service at Southern States Mazda is absolutely horrible! Upon walking in, the person behind the desk just asked my name, then took my keys and told me to wait in the waiting room. He didn’t ask any questions about the car. Ok, I figured they were busy, so I just handed over my keys and go into the waiting room. After an hour, I get the inspection report about the vehicle from the service tech. It’s completely blank!!! After waiting another half hour, I get the recommended additional services, the biggest being a brake fluid flush. The video to show this “proof” was about 3 seconds long, and looked like a Michael Bay action shot. Quick zoom in, quick zoom out, and at an angle that would make any movie producer jealous. After receiving the total with the new services, I notice the oil change was included at full cost. I then went up to the desk to inform them that I had purchased the extended warranty, and full maintenance plan from the dealership in Florida, and there should be no charge for the oil change. They then informed me that it would come off at the end before final check out. After about 10 more minutes, they call me out to say they don’t see a maintenance plan, and because it was not bought at their dealership, they couldn’t find it. I find that funny because I have had my car serviced at other Mazda dealerships that I did not buy it from, and not a single one ever had trouble finding it. Another hour goes by, and the car is ready to go. I pay, and drive off. About halfway home (a 27 mile drive), the oil level light turns on in the car. That is strange I think, but I’ve had cars that right after a service, the service light comes on and you just have to reset it. It was pretty late at this point, so I decided to wait for the engine to cool down, and I would check it in the morning. The next morning, I head out to check the engine oil, and after moving the wadded up paper towels next to the dipstick, I pull it out, and to my surprise, there is no oil…at all! I took my car to a local 10 minute oil change place so they can take a look, and they verified what I thought, there was no oil in the car. I have the local place fill up the oil for me, which they did at absolutely no charge (thank you Strickland Brothers in Clayton!) so I could get to work the next day. On Monday, I called to ask for a refund for the oil change that was never done, or done halfway, and the manager says that he cannot prove there was no oil in it, and that if I brought it back, he could look. I informed him that to keep the car from blowing up, I had oil put in it myself so of course there is oil now. He asked why didn’t I bring it back to them when I noticed, and to be honest, that is a fair question, but it was a 27 mile journey (which I did not want to do without oil in the car), and how could I trust them after what I just went through? Anyway, long story short, I learned a lesson, and will never again ignore the horrible reviews about the terrible service. I’ve been buying new Mazda’s for 14 years, and this has been the absolute worst experience I have ever had at a dealership. I would highly recommend that you stay as far away as possible from this place, as they will just destroy your car and laugh all the way to the bank as they steal your money. I am now going to have to take my car to another Mazda dealership to make sure they didn’t mess anything else up and I’m sitting on a ticking time bomb!

Jessie Phillips

★★★★★

2 weeks ago

I've been to several dealerships lately and they were one of the coolest. The sales person Taylor was absolutely amazing! Super knowledgeable and has a great personality for sales. Also, Patrick was the least smarmy of all the sales managers I dealt with. Definitely worth going to Southern States for a look. Ask for Taylor!!

Mary O

★★★★★

3 weeks ago

I had a wonderful experience purchasing my CX-5. Sal was a great salesman and knowledgeable about the SUV. He also worked to get me a great price and was very transparent throughout the process. I'd echo the same for Mr. Morris who handled the financing. Nothing felt pushy and overall was an easy experience.

Emily Chapman-McQuiston

★★★★★

2 weeks ago

Southern States Mazda was amazing. They gave me clear transparent pricing over email, no tricks, no extra charges and they had the best prices. Our sales person Taylor was knowledgeable and friendly. 10/10, no notes.

Rakesh Ravi

★★★★★

3 months ago

I visited southern states as I wanted to buy a 2026 Mazda 3 select sport. The entire process was wonderful. Scott gave me the best possible deal and was up front with me right from the beginning. On the day of the pickup, Lewis was extremely helpful in making sure the process was smooth. One aspect I definitely appreciated was not being pressed to purchase any add-ons. This was a stark difference when compared to other Mazda dealerships. Huge kudos to the entire team and I will definitely be recommending them to my friends if they are in the market for a Mazda!

Nic Simon

★★★★★

3 weeks ago

Southern States Mazda is an excellent dealership with fantastic Sales Consultants. The Consultants were knowledgeable and friendly (especially Ben). Made purchasing very easy and worked well with us to meet our needs, especially our emphasis for safety for our young children.

PAUL REYES

★★★★★

a month ago

Just picked up a Mazda CX-90 Premium Plus and couldn’t be happier with how everything went. Abe and Amber made the whole process smooth and straightforward. No games, no surprise add-ons, and he actually worked with me to get the numbers where they needed to be. I walked out feeling good about the deal, which doesn’t always happen at dealerships. Highly recommend asking for both of them!

drew hood

★★★★★

3 months ago

I had an outstanding experience at Southern States Mazda of Raleigh! From start to finish, the team made the entire process smooth, transparent, and genuinely enjoyable. A huge thank you to Scott and Danilo—they were friendly, knowledgeable, and incredibly patient as they helped me find the perfect vehicle. Scott took the time to answer all my questions and made sure I felt confident in every step of the process. Danilo was equally fantastic, offering clear explanations and ensuring everything went quickly and efficiently. It’s rare to find a dealership where you feel truly taken care of, but Southern States Mazda of Raleigh delivered that and more. I couldn’t be happier with my experience and my new Mazda. Highly recommend! 🚗✨

Ron Wen

★★★★★

3 months ago

Had a great purchase experience here this week for my Mazda CX-5. Corey was a very relaxed sales guy and got me a very competitive price. Process and communications were very transparent and accurate, took me 2 to 3 hours to close the deal and get my vehicle. But overall I was very happy with Southern States, they had a ton of inventory on-hand and it was a pleasant purchase for a new automobile!

Cristabel Gonzalez

★★★★★

6 months ago

I had such an amazing experience here everyone was very welcoming! Great staff! I’m a first time buyer and Taylor helped me every step of the way and helped me get the car I’ve been wanting for years! I definitely recommend Taylor being your salesperson!! She was patient, reassuring, understanding, and just amazing in general!

Jackie Liao

★★★★★

5 months ago

I had a great experience getting my new Mazda CX-50 here! Abe, Patrick, and James were all amazing. Super friendly, helpful, and never pushy. The whole process was smooth, fast, and very efficient. The price was also very reasonable, and I felt completely comfortable the entire time in the dealership. Abe went above and beyond even after the sale, patiently answering all my little questions about the car and its features. I really appreciated how genuine and professional everyone was. Highly recommend this dealership if you’re looking for a great car-buying experience!

Hannah Eaddy

★★★★★

2 months ago

I was able to trade in my old car for a great price and get a new one. Ben Roark was awesome. He was easy to talk to and answered all my questions and concerns. He gave a personalized experience, which made everything run smoothly. Go see Ben if you're in the market for a new or used Mazda!

Ariana Dejesus

★★★★★

7 months ago

Amazing, fast, and easy experience at this dealer! I went in with my dad to purchase a new SUV, and our salesman Abe Kline did an incredible job helping us get the right price. He wasn’t pushy at all and never tried to upsell us—just gave solid advice and realistic options. In the end, we got an amazing deal and I couldn’t be happier with my purchase. HIGHLY recommend checking out this dealership for your next Mazda, and make sure to ask for Abe Kline—he will NOT let you down!

Katelind Riner

★★★★★

a year ago

Southern states Mazda is phenomenal. Huge thanks to Lewis and the sales manager Patrick. Patrick really cares about his customers. I’ve never encountered a dealership that cared about their customers like this one. I would recommend them to anyone looking for a car! I love my new Mazda CX-50

Laurence Stefan

★★★★★

3 months ago

Recently purchased Mazda CX-5 from Southern States Mazda in Raleigh and couldn’t be happier. Lewis and Scott in Sales made entire process pleasurable and transparent. Received excellent deal, and outstanding customer service from entire Mazda team! Highly recommend!

Anthony Pamahoy

★★★★★

4 months ago

Thank you Rachel for helping me last Saturday, October 25, 2025 (Saturday) with my Mazda CX30 2023 after having issues with "Malfunction Engine". The cell was found out defective and was replaced with a new one for free because of the warranty. Ms. Rachel is professional in her job and gave me clear picture what will be done with my car. Maintenance schedules were packed that day but she assured me my vehicle will be checked. I was given options also when I can get the car back after checks and repairs are done. Thank you again. Highly recommended service. Great job! BTW I am from Virginia and not from NC and the service was really great. Thank you also to Ben in the sales who showed us where the service center after asking help from him. My vehicle was endorsed to him because the service center closed at 3pm. I got my Mazda CX30 2023 at 6pm totally in good condition. -Highly satisfied customer.