Google Reviews
Julie Rivers
★★★★★
Edited 11 months ago
If you're sick of being pushed around and overcharged by auto mechanics, go to Tyre Trak! My review is long overdue, as my significant other and I have been going to Tyre Trak for years. They’ve become our go-to shop for honest, knowledgeable, and fairly priced service. When I bought my VW 5+ years ago, I made the mistake of purchasing a five-year pre-paid service package. Since then, I’ve come to distrust the service departments at each dealership I’ve visited. For example, over a year ago, I brought my car in for my “free” service and was told I needed new brakes. I took it to Tyre Trak for a second opinion — they said my brakes were still fine. A year later, during my next “free” VW service, there was no mention of my brakes at all. So, they were supposedly urgent a year ago, I never replaced them, yet this time they're not even flagged? Did my brakes repair themselves? Or did the dealership just try to sell me an expensive service I didn't need? Thank goodness I listened to Tyre Trak, which is where I'll be getting my brakes done when they *actually* need work. During my most recent "free" dealership servicing, I paid $60 to have my wiper blades replaced, thinking they’d use OEM parts and do a precision install. The first time it rained, I noticed a persistent 4-inch streak across the windshield. When I went back, the service tech confirmed the streaking while repeatedly calling me “Ma’am” before angrily saying, “What do you want me to do about it?” I felt if I said anything else, he’d just label me a difficult customer and waste EVEN MORE of my money and time. So, once again, I brought my car to Tyre Trak and they reinstalled the blades, cleaned out the gunk from the windshield, and didn’t even charge me. Tyre Trak has also helped my 84-year-old dad when his brakes were dangerously worn. They repaired them quickly, charged a fair price, and didn’t try to upsell him on anything. They even helped me with a fair market value for a car in an estate matter. I get my car inspected there, bought new tires from them, and trust them with anything. No matter the issue, they’re always happy to help, upfront about what they can and can’t do, and incredibly fair. If you’re tired of being overcharged, dismissed, or pressured by other mechanics, try Tyre Trak! They’re trustworthy, professional, nonjudgmental — truly top notch.
Freddy Tech
★★★★★
7 months ago
TNC inspections done here!! Great mechanics, fast service, good prices and super excellent customer service!! Trust me don't go anywhere else in Springfield, MA.
Amir Mujahid
★★★★★
a year ago
I must say and have said this place is truly serving the community with trust,honesty and much respect. Rated # 1. I can't help but to say very kind words towards there character, and professional way of dealing a very good example... Good manners is a Ocean that doesn't have any shores indeed reaaal facts. It starts at home!!!
Stephanie Rios Acevedo
★★★★★
a year ago
If I could give this place 1000 stars, I would give it. This is the best place ever! Mark my words, you will not be disappointed. I have been bringing my car here for years! And even if I move far from this place I will still come here. They have a loyal customer in me and my boyfriend. We love this place too much! Honest and fast work. Never had an issue with anything they have fix on my cars! Everyone I know i recommend this place.
Allison Twyeffort
★★★★★
a year ago
It’s rare these days to find care and quality of service in the same place - but that is what you get when you bring your car to Tyre Track. There’s a reason they’ve been around so long. Not only are they great to their customers, they care about their community as well and they’re aren’t looking to waste anyone’s time or money. I can not recommend the Tyre Track team enough.
James Boyer
★★★★★
a year ago
I cannot say enough good things about this place. I have bringing my vehicles here for years and have never been dissatisfied. Tim (Rest in Peace), Harley and Sara, and all the techs do their jobs efficiently, carefully, honestly, and reasonably. I feel that 100% customer satisfaction is their goal, and they achieve it every time! I recommend Tyre Trak to friends and family on a regular basis, because it’s difficult to find a good, honest place to bring your vehicle, and Tyre Trak never disappoints! Keep up the great work! 👍👍👍
Janet Goba
★★★★★
a year ago
I was referred to Tyre Trak by a friend who'd had work there and she was referred by another friend. Word of mouth referrals are priceless to me. IJS This family business offers excellent and timely service at a very fair price. They are also very communicative throughout the repair process.
Christopher Hodges
★★★★★
2 years ago
Harley,Sara and Staff are amongst the most honest, dependable and knowledgeable folks I've ever had the pleasure of working with! They're always giving the least expensive option to keep your vehicle on the road, which, in this day and time, is extremely rare. I recently had a rather pricey repair that was covered under an extended warranty. Sara took the time to work out all the details with the company; I discretion have to deal with this company at all! Absolutely great Garage to deal with- my Family goes nowhere else to have our vehicles serviced or, purchase new tires. Cannot recommend them highly enough!
Amanda Maurer
★★★★★
a year ago
Been going there for 10+ years and will continue. Best service, great pricing. Honest. Now my kids bring their vehicles.
Dillon Waldron
★★★★★
a year ago
The owner whom i use to know, which it has been many years since being here had past and was taken over by a family member. Same quality service, same excellent customer service, still the place to go to for all your tire and car needs, they even have specialist who they can send you too for certain very large jobs
E N
★
☆☆☆☆
a year ago
I called them today 10 minutes ago, regarding a state inspection, they told me it’s first come first serve, 10 minutes later I arrived here and they said, the machines are down can’t do state inspection. This is first of all not very convincing while you’re performing a state inspection for my friend’s car already inside the shop :) next time find a better lie.
Dr Sonia Learning Minds Consulting
★★★★★
3 years ago
I was nervous going to any automotive company. Because as a female most of the time I get ripped off. Then, it costing me tons of money. Yet, at Tyre Trak Automotive Center everyone is treated equally and with such great respect. I am so thankful for their service and excellent reasonable prices. Harley is such a trustworthy person. If I could give more stars 🌟 I would ✨️. Thank you for your outstanding service.
Gina Harlow
★★★★★
a year ago
I woke up to a flat tire this morning. I am just in town for the day for my son's surgery. They got me right in and patched my tire up. Friendly people and great service helped eliminate any additional stress from my day. It was super important that I was able to get back to the hospital before my son got out of surgery and they made that possible.
Larry Krainson
★★★★★
Edited a year ago
Excellent reasonably priced and trustworthy service. I've been going there for years now. A local family run business owns it and works very hard for their clients. I don't take my vehicles any where else. Whether you need you car serviced, tires, inspected or what not. This is the place to go.
Stephanie Grosse
★★★★★
4 years ago
I was visiting from out of town and ended up having an engine misfire. Marc was able to get me in as soon as possible and fix it for me before my drive home. Him and Angel turned a stressful situation into a positive experience. I highly recommend! I could not have had a more enjoyable experience and I’m so thankful to have found them!
Dr. Dee Brown, MBA, MSIT, DD
★★★★★
8 years ago
The service, the respect, the fair prices and prompt service-I wouldn't take my car anywhere else. Friendly staff quality production keeps me coming back. They genuinely care and have a spirit of excellence! Keep up the great work! Tim, Sarah and Harley -hands down AMAZING-blessings and good health -thank you for taking care of our vehicles.
Joseph St John
★
☆☆☆☆
4 years ago
This place initially seemed good but I soon found out I was wrong. I way overpaid for my starter, it cost me like $540 and I couldn't believe it cost so much . Only good thing was they finished it that day but it still took them 2 labor hours to do it. On top of this my wife returned like a week later for an oil change but she isn't free until like 3:30, and the guy told her he only takes cars after 3. She told him her schedule was tight and he flat out said he couldn't help her rudely. Even the other customer there seemed surprised. I noticed other folks with bad reviews are Latino or some minority, my wife is from Mexico so I am not sure if the guy is discriminatory or not but something to consider.
Berenice Formoso
★
☆☆☆☆
Edited 3 years ago
the man who attends is super rude, pedantic and racist. Every time I went alone with my children, he was very rude and with a terrible attitude and he didnt want to provide the service that my car needed (I went twice), but, next day when my husband went to ask, the man did not have the same reactions. I definitely do not recommend it, besides being an expensive place they are mediocre, the replacements aren’t good, they over charge money and my in person was a really bad experience.
Aaron Keegan
★
☆☆☆☆
a year ago
Sorry guys, customer for 5 years and you lost my trust. Checked under the hood when I returned home and found the oil cap unfastened resting under the hood. That's after a premium priced $85 dollar oil change and $150 snow tire change plus a headlight restoration that came out cloudy. Never returning and I definitely don't recommend.
Warren Berry
★★★★★
3 years ago
Amazing service. I had an issue driving on I-91 and they were able to replace the alternator immediately, saving my family trip. Super friendly and helpful - highly recommend.
