Google Reviews
Matthew Paik
★
☆☆☆☆
11 months ago
Deceptive Pricing, Shifting Responsibility, and Unresolved Issues I recently had a highly disappointing experience at a Toyota service center regarding a recall repair. When I scheduled my service appointment over the phone, the representative clearly stated that any charges above the quoted hourly rate of $185 would be communicated to me in advance. I even received a confirmation message reflecting that rate, which set my expectations for a transparent process. However, when I arrived at the service center, I was attended by Advisor Nelson Liu, who never provided any written confirmation. Instead, he verbally informed me of a significantly higher charge. Later, I was surprised to be billed total $402, and I was told that I had signed off on a $555 (original estimate) service charge—a charge that I never consented to. What makes this even more unpleasant is that the $555 charge was solely for diagnosing the issue with my vehicle. There was no actual repair or problem resolution performed, yet I was forced to pay a premium for what turned out to be a mere check-up. This is unacceptable. Even more, while the phone representative assured me that any deviation from the $185 rate would be clearly communicated, the advisor who dealt with me in person completely shifted the responsibility onto me by insisting that I was responsible for reconciling the conflicting information. As a customer, it is not my responsibility to verify the accuracy of information given by different representatives. This experience is a blatant example of deceptive pricing practices and poor internal communication. I strongly urge Toyota to enforce clear, written confirmation of any additional charges before proceeding with any work. Customers deserve transparency and honest communication—anything less is unacceptable.
Christopher Brandt
★
☆☆☆☆
10 months ago
I have been here for over 2 hrs for a tire rotation, windshield wiper fluid refill and to replace my battery. I was told "it should not be long approximately 40 minutes to an hour" because "they're not very busy right now". (Which makes sense because that's about how long it should take) ... I came here because, I just purchased a car from Toyota and I know I receive 5 complimentary visits or first 25k miles. Whatever comes first. For a "slow day" this is not right. On top of that, Toyota get some seats for us customers who unfortunately have to wait in the waiting area for so long in uncomfortable seats and have the A/C on a bit more on a warm day like this
Jason Lin
★
☆☆☆☆
a year ago
I have always come here for an oil change and never had a bad experience before. So that's what I did today, however I was told that my tires needed realignment and the way the guy said it made it sound like it would be quick and not too expensive turns out it took over an hour and a half and an extra 129$ if I had known it was an extra 129 and take. More than an hour and a half on top of my oil change I would've never done it. I am partially at fault for not asking to make things clear but they never should have made it confusing from the start. Never coming here again.
Michelle Perez-Ng
★★★★★
11 months ago
We were nervous coming in based on all the negative reviews but took our chances and had a great experience. Early morning appointment and David Sutton our service advisor was excellent, super friendly and professional. Recommended additional services but no pressure and he had us in and out in time. If you’re hesitant to check this place out based on the reviews, it’s worth taking the chance. Thanks, David! We’ll be back. :)
Farnoosh Famouri-Lee
★★★★★
3 years ago
I suggest to make an appointment for 7am, get in at 7am sharp and you could be out by 9am. The waiting room has plenty of space and also a office space area for working in the laptop and plugging in for charging. Coffee is provided and vending machines as well.
Aziz Bakaev
★
☆☆☆☆
a month ago
The operator, Jeniffer is a very misleading person. She informs you with wrong information to get as many costumers in as possible.
Richard Bachan
★★★★★
Edited 6 months ago
I came in and was greeted in a reasonable amount of time, I did have an appointment, my service advisor was good polite walked me threw everything as always, coffee was hot the waiting area was clean aswell as rest rooms. My car was serviced and out within an hour, so I was extremely happy with my service. As always, thank you, Team Toyota all the loyal customers appreciate all the hard work you do
Wenner Esquivel
★
☆☆☆☆
9 months ago
Bad service. I waited a long time just for a diagnosis of my car, more than 4 hours.
Nick Tegui
★★★★★
5 months ago
David Sutton is a great guy. I was happy to see him this morning. I recognized him back from when my kids were little and now they are in college. Wonderful personality and please let him know how much I appreciate him. Noel
Mohammed Rahman
★
☆☆☆☆
3 weeks ago
Very very bad misbehave with people. One of the Chinese technician and lady may be manager both of them did misbehaved unnecessarily and they didn’t help me and sent me back. I share all of 300 friends group this situation I faced.
纽约新起点驾校Motous Driving School
★
☆☆☆☆
7 months ago
Arrived on time for my appointment, but after waiting for two hours, I was told there were still two or three people ahead of me.
William Cheng
★★
☆☆☆
a year ago
Poor communication and time quoting: Drop my car Sat, quoted for Tuesday pickup, they send me a text message saying if I have any question I can text them, great. But when I text them Sat and Monday, no one reply, I had to call, being transfer a few times, and then I was told it has to be Wednesday. Then I have to figure out a way for me to go to Philadelphia on Wednesday without my car ending up paying extra fee for the trip. I ask the service advisor can I pick up Thursday, she told me yes, and the paper will be ready.When I came back Thursday to pick up at cashier, I was told she is off, and they have to find another advisor to do the paper. If she got all the paper ready, then it would be a different story. Cashier simply ask me to take a seat and wait without saying anything more, I had to wait extra half an hour watching advisor in and out doing other people's paper work. Sign paper before you got your car: And when I got the paper, cashier simply want me to sign it, there's no one explain to me what was done and what is going on. She want me to just sign, if I fine any problem, just come back. Second key metal missing: I also order the second key, because I was only given one key when I purchased the car, and I found the second key is missing the metal key. I call them, they told me that is what it should be, it don't come with metal key. But my friends who also purchase Sienna all have two full keys.
Shane Tomonia
★
☆☆☆☆
4 months ago
They said I needed new tires and were going to charge me $1200. I said no and when I got my car back, it had two flat tires. They will just to try to squeeze every buck they can
Ava Lee
★
☆☆☆☆
3 weeks ago
Nelson Liu needs to be fired. My mother and I stopped by his desk to check on our status of our car repair, only to be matched with extreme condescension and dismissed us for help. Why is he sat at his desk if he wasn’t meant to help customers? Will not be using this Toyota service center in the future. Andres helped us the next day and he was professional in his service.
David
★
☆☆☆☆
6 months ago
I’ve dealt with so many people at this dealership that it honestly deserves less than one star. Yes they did my oil change and are fixing the problem with my car but the way it’s handled is very saddening. They left me without a car for a full week, and when I finally spoke to the service manager, she was extremely rude. As if doing her job was too much to ask. Her role is to deal with customers, yet when I asked for help with a loaner car, she called me back with the case worker, Niara, who basically threw it in my face that I wasn’t going to get one and told me to “tough it out.” The level of unprofessionalism and lack of care here is astounding. Everyone I interacted with was dismissive, unhelpful and unwilling to take accountability. Customer service is supposed to mean helping customers resolve problems not making them worse. She tries to start her sentences with certain words to sound polished and correct but professionalism isn’t about pretending it’s about how you treat people. All I have to say is good job Niara, you definitely earned this negative review. If you look at all my reviews it’s all 5 stars so when I give this one star. Believe it
Simone Mckenzie
★
☆☆☆☆
3 months ago
I had a disappointing experience at this location. A full disclosure of ALL costs expected should be given to customers before appointments are made. This was not done and rather than the manager stating that I should not be forced or coerced in making an appointment, the real issue of miscommunication should be corrected especially in terms of accurate communication from staff to customers prior to appointment scheduling. The lady at the front desk was very polite and explained details. Information I wished I had before showing up.
Ray Ali
★
☆☆☆☆
4 months ago
So I’m here for an oil change. I’m on time for the appointment that they gave me. I have a coupon that Star sent me for to apply to my next service which is great this shows me that hey we appreciate your business and here’s a little something to say thanks for trusting Star Toyota with my vehicle. The service advisor they sent me to was William Sun. This dude refused to acknowledge the coupon saying the manager or no one else is here to approve it so come back on Monday. Meanwhile the other service advisor saw what was happening and intervened (Andre Mora) and was able to apply the coupon. In a nutshell shell if you do take your vehicle for service at this dealership stay the hell away from William Sun because he clearly doesn’t give a crap about you or your vehicle. Star Toyota you can do better!
Mehedi Hasan Sarker
★★★★★
3 months ago
Three months ago, I had my Toyota RAV4 (2020) serviced. First, I changed the brake shoes and rotors, and the work was fantastic. More recently, I had all four tires replaced, including mounting, balancing, and alignment. Everything went very well. I live in Woodside, NY, and I still drive to Bayside because of the excellent customer service from Mr. Andre. He is extremely helpful, and I highly recommend him as a reliable service provider.
zhuli Jin
★
☆☆☆☆
2 months ago
I had very bad experience with this location. I sent my dad’s highlander to fix since there is engine light on. At beginning they charge me over $2000 for fix it. And then few days later they call me, and told me Highlander is fixed. So I pick up the car, but not even 20miles driving, the engine light is on again. So I sent it back immediately to fix it. But they told me I have to pay another $1200 to fix the problem. I ask why, they said there is another part have to be replaced. I ask why you don’t tell me at first time, he told me, first time only find one. So I told him I have to ask my parents if they accept the price to fix, if not I will take the car out. He told me if I take the car, they will charge me diagnosis fee. Can you believe after you spending $2000 and they could not find the problem. Now they need extra money for diagnosis fee. I very doubt their professional skills, and ethic of doing business. They should not do this. I give one star because I have to give at least one to continue leave my review. If you don’t want to waste your money and time, find another location.
James
★
☆☆☆☆
2 months ago
I am extremely disappointed with the service experience at Star Toyota of Bayside, especially given that this is an authorized Toyota dealership. I purchased my brand new 2019 Toyota Highlander XLE V6 AWD in August 2019, and the vehicle had only about 17,500 miles by December 2025. Starting in February 2023, I performed all of my vehicle maintenance at Star Toyota of Bayside, trusting them to properly care for the car. Service history at this dealership includes: • 02/07/2023 – Auto care service • 08/01/2023 – Wheel alignment and complimentary multi-point inspection • 02/05/2024 – Auto care service • 07/18/2024 – Wheel alignment and auto care service • 11/30/2024 – Battery replacement and auto care service • 08/01/2025 – Auto care service, complimentary multi-point inspection, and NY State inspection (passed) During the August 1, 2025 visit, the service advisor recommended replacing both lower ball joints and additional items totaling $2,268, which I declined. Two other Toyota dealerships later confirmed that the lower ball joints did NOT need replacement, especially considering the extremely low mileage. In November 2025, I discovered severe and dangerous rear tire wear. I brought the vehicle to Queensboro Toyota on 11/25/2025, where the inspection found: • Both rear tires bald on the outside edge • Rear tread depth at 1/32” • Front tires still at 6+/32” This pattern of wear strongly indicates long-term alignment issues, yet Star Toyota had performed multiple alignments and inspections without properly addressing or clearly warning me about this developing safety issue. Because this is an AWD vehicle, I was forced to replace all four tires, purchasing Michelin tires from Costco, and then paid for a new alignment at Westbury Toyota, which corrected the problem. Additionally, the Queensboro Toyota inspection also noted “Washer Fluid Low (Topped Off)”, raising concerns about whether even basic maintenance tasks—such as checking and refilling fluids—were fully performed during the prior auto care service at Star Toyota. This is a very basic service item, yet it was missed while much more serious safety issues were also overlooked. In summary: • Failed to properly diagnose or correct alignment-related tire wear • Recommended unnecessary suspension repairs that other Toyota dealerships confirmed were not needed • Allowed the vehicle to pass NY State inspection shortly before a serious safety issue was discovered • Raised concerns about the completeness and quality of routine maintenance • Did not take responsibility for the resulting tire damage and related costs I expected professionalism, accuracy, and transparency from an authorized Toyota dealership. Unfortunately, this experience fell far below those standards. I strongly advise other customers to seek a second opinion before approving major repairs or alignment work here.
