Steve's Automotive Specialists - Orem

Jake Stevens

★★★★★

8 months ago

Just got my BMW serviced at Steve’s Automotive and Michael was fantastic. No disrespect to Steve but this place should be called “Michael’s Automotive” with how much he does. Michael was kind, honest and knowledgeable about my vehicle and seemed to be that way with every customer. Would highly recommend getting your vehicle serviced here.

Giuliano Oliveira

★★★★★

a month ago

They are amazing. Always attentive and welcoming, with great vibes every time. Highly recommend.

lea Gunnarson

★★★★★

9 months ago

I have nothing but good things to say about this place! I went to a different shop who told me they could fix my account even after I told them my car had a new freon system I arrived and they said actually we can’t and sent me on my way. I found these guys in a rush and they fit me in same day same time. They did amazing work for my ac fixed and thankfully after a few days I still have ac and I am so beyond grateful considering I have been without for a few months

Lisa Cortez

★☆☆☆☆

6 months ago

Took my car in end of June because it wouldn’t accelerate and the engine light was on. After over a month and $1700, they swore it was fixed. I drove it for 20 minutes — it broke down again with the exact same issue. Then they tried to charge me another $1200 for “maybe” the battery or alternator. I’m now in debt for a car that still doesn’t run. Save yourself the money, stress, and lies — don’t bother with this place.

Lynette Kern

★★★★★

9 months ago

I appreciate Steve's professional service. Had tires rotated and they accidentally got a nut on crooked, but when my husband was unable to remove it, I returned and they replaced the post and nut both with new ones-- no problem and no confrontation. I purchased my tires new from Steve's using their coupons and got a great deal. They also replaced the transmission on my 2005 Jeep last year within a week of me breaking down in the canyon, and for a fair price. With the cost of replacing a vehicle and the associated increases in insurance costs, it's nice having a professional mechanic that treats me fairly.

R Strickland

★★★★★

a year ago

Great service performed on my Ford F150. I had 4 tires and alignment installed and I am so happy. The tires are so quite. Nolan Raybon is a great service tech. We will be back if any additional service is required.

Jonah Simon

★★★★★

a month ago

Had a great experience here! They were very transparent and honest and took the time to explain things and answer my questions, and they paid for my Uber there and back which was awesome!

Reece Visnaw

★★★★★

8 months ago

They were fast, flexible, fairly priced, and friendly. Nothing negative to say. I had my oil pan worked on and the work they did tweaked my alignment but when I called them back and let them know they fixed my alignment with no extra charge, and they got it done very fast. Great experience all the way through, they also were very responsive to my calls and texts which is rare with mechanics!

Supaeli Tuavao

★★★★★

2 months ago

At first, I was hesitant because I had never used their service. I was satisfied with their services. I would like to recommend them for any car services you may need.

Heather Allen

★★★★★

6 months ago

We have been to Steve's for years and they are always kind and good to work with. The car is running great. They even helped with the registration and emissions so it was one stop for us. Will definitely come back

Janice Coria

★☆☆☆☆

4 months ago

Y’all are seriously the worst. I brought my car in for what I thought would be a simple diagnosis, and you told me it was “all fixed.” I paid $1,700 — went into debt for it — and drove off, only for the car to break down 20 minutes later with the exact same problem. Clearly, nothing was fixed. When I brought it back, suddenly you “actually found the real issue this time” and wanted another $1,200. At that point, it’s obvious you had no idea what you were doing the first time and just took my money. Completely useless, dishonest, and unprofessional. I’ll be filing a small claim, because yall were useless

Jessica C

★★★☆☆

6 months ago

I went there for an oil pan replacement due to the drain plug being stripped. They replaced the oil pan but after that I proceeded to get an oil light that kept coming on which means I have less than a quart of oil in my engine. It wasn't just the low light. It was the out of oil red light. I took it back. They said they didn't see any leaks and it's just an old engine and over consumption issue. But this only became a problem once they had worked on the oil pan and I've never had an oil over consumption issue with my engine before. And now I have to refill my oil multiple times a month just so that it doesn't run out of oil. I've had to fill it up full more than five times since I got my oil changed and I should still have 3,000 miles before I need a new oil change

Sonya Tipton

★★★★★

a year ago

Excellent place to take your vehicle. They were fast. And worked hard to get parts here when they had not shown up. And worked great with our employer In getting things taken care of. Very friendly service and very honest and with prices and parts and labor. Which is hard to find these days. Definitely would recommend Steve's for any car work needed

Barry Hallsted

★★★★★

Edited 7 months ago

I was referred to Steve's by the Costco Auto Program. The program listed Steve's as an alternative to Larry Miller Ford. Having had significant problems with Larry Miller companies, Steve's was the obvious choice. I drive by all the time. but never noticed Steve's shop. I'm sure glad I found them! I had an urgent water pump replacement. but after a free inspection, there were some additional items that came up. Steve's got me an Uber home and to picked up my truck when it was ready. They also had a fully stocked drinks and sodas for customers. They got me in quickly and finished my truck quickly. Highly recommended!

Jay Cannon

★☆☆☆☆

9 months ago

WARNING WARNING WARNING Don’t be fooled by their cheap oil changes and friendly demeanor. I have a 2008 Tundra with a lift. It was squeaking quite a bit. I thought it might need new control arms, tie rods, and ball joints. I asked Steve’s Automotive to provide me with an estimate (see below). They decided to throw a heck of a lot more into what I asked for. My warning lights went off when they recommended the brake service for replacing the fluid. I had it done last year and only put 6,000 miles on since the service. In addition, I have the receipts from the previous owner that changed the differential and transmission fluids less than 15k miles ago. Differential change recommendation every 30-60k miles and transmission every 60-90k miles. I spoke with a friend about getting a second opinion and he recommended EP Auto on 400 N and 800 W. He told me it might be a week or two before they have availability. It was and well worth the wait. I let EP Auto know I needed an alignment as my tires weren’t wearing correctly. Explained I was concerned about the squeaking and told them the same thing I outlined to Steve’s. The squeaking was coming from dry sway bar bushings. They greased them up. Not a sound now! They didn’t even charge me! (see receipt below) Steve’s Automotive Specialists are flat out crooks!!! They will never get a dime from me again. Do not trust them! If you dare go there, get a second opinion. ——————————- Unreputable companies can sometimes achieve and maintain an A+ rating with the Better Business Bureau (BBB) through a combination of strategic behaviors, despite having questionable business practices. Here’s how they often do it: ⸻ 🔧 How They Get an A+ Rating: 1. Timely Response to Complaints (Biggest Factor) The BBB rewards companies that respond promptly and professionally to complaints — even if the customer isn’t satisfied. Simply responding (not necessarily resolving to the customer’s satisfaction) can maintain a high rating. 2. Low Volume of Complaints (Relative to Business Size) A company with few complaints relative to its size and years in business can still maintain a high rating. If complaints are infrequent or spread out over time, the BBB algorithm sees them as less significant. 3. Transparency & Business Info Accuracy Keeping their profile up to date with ownership, address, and licensing details helps boost their credibility score. This includes proper use of their real business name, not aliases. 4. Longevity Businesses that have been operating for many years are viewed more favorably by the BBB. Time in business can offset other negative elements. 5. BBB Accreditation (Optional but Helpful) Paying the BBB to become an accredited business does not guarantee an A+ rating, but it does mean the company has agreed to uphold certain standards. Accreditation also lets the company display the BBB logo, adding perceived legitimacy. 6. Avoiding Government Action or Lawsuits The BBB rating can drop significantly if a company has been subject to government investigations, lawsuits, or major regulatory actions — so avoiding or settling these quietly helps. ⸻ ⚠️ Tactics Unethical Companies Might Use: • Flooding Reviews with Fake Positives While BBB reviews aren’t part of the rating algorithm, a company can post positive reviews to appear more legitimate. • Handling Complaints Privately Some businesses proactively contact complainants outside of the BBB to resolve issues quietly and avoid public complaints. • Using Shell Companies or Rebranding If a company has a tarnished history, it might rebrand or spin off as a new entity, allowing it to start fresh with the BBB. ⸻ 🎯 Bottom Line: The BBB rating system heavily favors appearance of cooperation and complaint management, not necessarily ethical practices or customer satisfaction. That’s why savvy — but potentially shady — businesses can maintain an A+ rating by playing the system carefully.

Jeff Harmon

★★★★★

3 months ago

Came in because I didn't want to go to Honda. Steve's team got it done in half the time and at a reasonable price. Gave me some suggestions of what to do (including maintenance schedules for my next service), but no pressure to get it done then. Van is running great...will use them again!

Alisha Cryer

★★★★★

2 months ago

I really like bringing my cars to Steve's. They do free diagnostics/ inspections. I like that they are honest and down to earth and super nice. They're always great with my kids, they have free snacks and they have courtesy Uber service incase you can't stay to wait for your car.