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About Business
Steve's Collision Center is a highly-reputable Car Repair service provider based in Sparks, NV. Steve's Collision Center covers all facets of the Car Repair industry, with a focus on Auto body shop. With over 160 reviews and an average rating of 3.6/5, Steve's Collision Center is a trusted name in the industry. Their presence in Sparks, NV ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
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Google Reviews
Jordan Peters
★★★★★ BRING YOUR CAR HERE!! Steve’s staff is amazing and the work they put in is really meaningful. They stay communicative with you and answer all the questions you have. They care about you and vehicle. The damages on our vehicle were extensive and they were able to bring back what most shops couldn’t within a respectable time frame. We were involved in an accident where we got rear ended and the damages were enough for a total out. Steve’s came through on repairs and were able to give us our car back. When insurance companies weren’t willing to work with us Steve’s did. I highly recommend this place, you receive the best care for your vehicle and kindness and compassion from their staff.
jeodude
★★★★☆ I was rear ended by a truck some time ago. The first shop I took my car only fixed the bumper and not the trunk lid. They barely spoke a word to me. Then told me everything was good when the trunk lid would not be fixed. I then brought my car here and service here was far better at than that other shop. The service rep actually talked to me. Saw that the truck lid was damaged…and fixed it.
Nate Garrison
★☆☆☆☆ I think the word would be called Bullying? So long story short I had to take my vehicle here because someone else hit my vehicle and this came recommended. First red flag was no follow ups and unable to get calls through so had to result to email, then reached Kim which I’ll be honest THE BEST part of my interaction with this company and sweet as can be so thank you, but when the ball was handed off for follow ups it was dropped numerous times unable to determine the completion of my vehicle having me constantly juggling my work schedule which for some it’s hard, second red flag. Now the last was my favorite, I come in today to be hit with a fee I was educated about because the call I did get was “we will replace this don’t worry we got you” no money discussed what so ever. They will state the insurance company is supposed to call you and let you know but it looks like they use the same phones hahaha. This is where things took a turn when I was hit with the surprise bill and prolly acted like everyone else would with a few F bombs leaving my mouth but quickly recanted and apologized in order to find solution, that’s when I was met with intense attitude from an individual named Jacob as I was aware he was not paying attention to anything that was going on was treating me as I was just a crazy customer and discarded everything I was saying and tuned out completely and walks away. With my distrusted I refused to leave the rental in their care and returned my self and got a ride back to the collision center where I was met with a second interaction, I grabbed cards to leave a proper review and realized I had to do a walk through for the insurance and parties involved and our favorite person Jacob was the only available to help me which with our previous interaction I was extremely uncomfortable I requested to have someone else do my walk through and this was no problem, until Lawrence the manager even I requested not to work with this individual disregard that and stated “I asked him to be here” even though I expressed my discomfort, lord help me if I was a woman, anyway the lack luster walk through was met with a very low performance of the manager taking the employees side and constantly bating me into uncomfortable responses with the individual present as he scampered to read the report to see what actually happened to my vehicle when he discovers that this accident was indeed not my fault and then acted like a manager and seen where my frustrations where coming from and then proceeded to find common ground with me, which I repeated I apologized to Kim for raising my voice and cursing to just be met with no resolution. I know this will probably get passed over, but this left an insane bad taste in my mouth. You don’t treat customers like this and you absolutely don’t treat humans like this.
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