Xpress Lube, Smog and Car Wash

Brent Blevins

★☆☆☆☆

9 months ago

Rude! I arrived this morning, the technician 67513 approached my vehicle and asked what I needed. I stated smog and registration, he asked for my zip code. After the technician returned to the office, post smog test he asked if I needed anything else. I was charged for the smog test and the I asked about the registration, thinking it may be a separate transaction. He responded “that’s why I asked if you needed anything else!!” In a rude and condescending manner. I apologized for the misunderstanding, he grabbed my debit card and stormed out of the office, slamming the door against the wall. He was clearly furious for no reason and I can only imagine how he would have handled a more difficult customer interaction. I won’t be back.

GT

★☆☆☆☆

7 months ago

They put the wrong gasket on my drain plug and oil was leaking everywhere. Took it to the dealership for diagnostic which cost me an extra $260. Appreciate it.

Thewildwanderer

★★★★★

9 months ago

I love the smog reviews here complaining they failed cuz the check engine light is on, smogs are to make sure your cars running correctly, if your check engine light is on that means your car isn't running correctly so your at fault for ignoring it. Also DMV specifically don't allow smog techs to tell you you're going to fail unless the customer asks first. So if your mad go talk to DMV otherwise sucks to suck

Paula Juarez

★★★★★

a year ago

Smog Services is prompt and reasonably priced. I can’t comment on other services, as I prefer to handle simple maintenance at home. This enables me to not only familiarize myself with my vehicle but also to personally oversee the quality and ensure it is maintained properly.

ariana Tafolla

★★★★☆

Edited a year ago

Jarred was very professional and helped me out today. I was under the impression that my car had no oil after servicing it a month ago, none the least he gave me the reassurance I needed as well as great customer service. Very happy I called back and spoke with him today.

Sandi Hyde

★☆☆☆☆

a year ago

I have been getting oil changes here for over ten years. I stayed with them for their professional service. But, the management must have changed. Last time I was there, they were throwing around the f-word. Yesterday, initially the stereo was blasting. They staff was harrasing each other loudly which turned into a full water fight with a hose in the service bay area with my car in it. I had to enter the bay and tell them to knock it off. They did fortunately. One guy was vaping. They kind of tried to pull it together, but were not about customer service. These two experiences were enough for me not go here anymore.

Ivy Greene

★★★★★

a year ago

Came to get an oil change, in and out within a half hour, drove a couple miles down the street to get lunch. When I came back out to my car it started right away but the minute I let off the gas it would die. I called and spoke with John and he immediately sent someone to my location. The mechanic, Frankie, was very professional, genuinely sympathetic, found the problem within a few minutes, a loose hose. You guys know what customer service is all about! Thank you so much!

Kelly VanNorsdall

★★★☆☆

a year ago

Generally, I have good service, the guy with red beard is always nice. 3/23/24 I got an oil change, ya get what you pay for, it was reasonable, but when you're told something was filled or topped off you expect that it was done...never a reason to check it out, but this morning, a week later, I needed my wipers, and NO fluid! Frustrating!!! I may just start paying alot more and go to a mechanic!

Lisa Hawkins

★☆☆☆☆

3 years ago

I have been coming to this location for years. After today's experience and my experience 2 weeks ago when I came in for a smog, I will no longer support this business. This business has really gone downhill. Work ethic and professionalism is tacky and uncalled for. On my last 2 visits the employees both sat around and And continue to talk even after they seen me pulling in. I understand they may have recommendations for stuff that needs to be replaced or taken care of, however, being pushy and persistent is not the way to go about it. When he told me he recommended that I replaced my windshield wipers cabin filter and air filter I told him I can do that all on my own. That was when he told me that I have had them change out my cabin filter which never once did I give them permission to do that. Today as I was waiting while they were doing my oil change there were customers ahead of me and One of the guys who happened to be in the Bay whether he was on the clock or not was messing with this other customer's vehicle and the customer yelled at him to quit touching his vehicle. So during my paid very close attention to the employees 3 of them were just standing around talking and getting on their cell phones they weren't doing nothing. The business started to get busy with plenty of people coming in. Not once from the time that I pulled up to the time that I left did anyone ask me how I was doing or thanking me for coming in to have services done. The guy in the 2nd picture with the white T-shirt and the vest if hes an employee but not on the clock he should not be in the Bay talking to people. And the people who are on the clock should be doing their job working it's what they get paid to do.

Ginger Gibbs

★★★★★

a year ago

I love this car wash. Affordable, Drive through, Fast and they give you towels and have vacuums so you can finish up when you're done. They do a good job, just wish they had a tire shine option.

Chaz Alt

★★★★★

4 years ago

I had a great experience here, best prices by far. These people work hard and efficiently to get your vehicle done in a respectable time. Excellent customer service. They just gained a life long customer. I will be recommending this place to everyone.

Jessica McGaha

★★★★★

8 years ago

These guys are the only place I'll be taking my car for oil changes and other quick procedures in the future. The staff were incredibly friendly and informative of all that they did. I got an engine flush, oil change, smog test and new registration within 45 minutes. Not to mention, they're SUPER cheap! To top it off, one of the techs even fixed this exhaust rattle caused by a loose heat shield that had been driving me insane for weeks at no extra charge. Great facility!

Steve B

★☆☆☆☆

2 years ago

I would not trust this place with your car. I’ve had two similar experiences where they’ve lied to me. I recently brought in a “new to me” car that was obviously a little low on power steering fluid and coolant. I specifically asked for these to be topped off, which they said they “top off all fluids.” These were marked on the form as topped off, but they absolutely were not. They also said my air filter was good, until I looked on the underside and it was full of debris and dirt(they probably didn’t have one in stock to sell me so they lied about that too). Will not be returning and do not recommend coming here!

Sarah W

★★★★★

5 years ago

Stopped for a full synthetic oil change on my highlander. They had me in and out within 20 mins which was great being I had 2 small kids with me. Very friendly and quick. Good pricing too, cheaper than competitors.

Sarah Trinajstich

★★★★★

Edited 3 years ago

Update: I went back for an oil change and had and issue with my car after. The staff went above and beyond to identify and fix the problem, same day. Great customer service! I went for a smog check and they were quick and very polite! Will definitely come back!

Debbie R

★☆☆☆☆

8 months ago

Arrived at this car wash at 4:46 today. At 4:50, I was advised I couldn't be helped because they needed to put everything away.

Michele El Vee

★★★★★

5 years ago

These guys are really quick, efficient, thorough, and professional while being friendly and courteous. Got an oil change for our Jeep, I was in and out in 15 minutes. We've been going here for many years with no problems or complaints.