Liberty Collision

Sacha Dekeka

★☆☆☆☆

9 months ago

Need to tighten up their quoting process. Referred a customer here based on their reviews. They got a quote and then mentioned verbally it could be more. Ended up being over a $1,000 more. Not acceptable. Bummer to see especially when other reviews mention that they are accurate with quoting or came in under what was quoted. One star review is related to quoting/pricing only.

Jim Armstrong

★★★★★

2 years ago

Randy and his team are just fantastic. They are friendly, professional, and they did a great job. My car looks like new. Beyond that, they are honest even when they have to deliver bad news, and will give you the straight facts. I REALLY appreciated the realistic time frames. Supply chains for auto parts are still not back to what they were before COVID, so things take a little longer. Randy was honest with me from the start regarding expected time for repairs. This enabled me to plan. They still got it done faster than they were estimating. They underpromised and OVER delivered. HIGHLY recommended.

Steven Brecher

★★★★★

11 months ago

They are perfectionists in their work and they try to save the customer money where possible -- in my case, job finished well before time estimate and well below initial informal cost estimate and the car looks great.

Steve fager

★☆☆☆☆

Edited a year ago

Called first to see if I needed an appt for a written estimate to repaint tonneau cover on a truck I bought that was damaged by shipping company. The girl told me to just bring the truck. So, I drove the 20 minutes and spoke to Don. We went out to look at truck...Don then told me I needed to make an appt and would need to leave it for half a day to get the estimate...THEN HE TELLS ME ITS $150 FOR THE ESTIMATE which is non-refundable but will be applied to the estimate he wouldn't give me. DO YOURSELF A FAVOR AND FIND ANOTHER PLACE...THERES PLENTY OF THEM. I proceeded to another auto body shop and was given a FREE estimate in about 15 minutes. That's where I'm gonna have the damage fixed on the tonneau cover. Don, you just threw away a smooth $1800. I got your response. I DID CALL FIRST. THEN I DROVE DOWN TO YOUR BUSINESS THINKING I WAS GETTING A WRITTEN ESTIMATE TO SEND TO THE SHIPPER WHO DAMAGED THE TONNEAU COVER. LIKE I PREVIOUSLY MENTIONED, I WENT TO ANOTHER SHOP AND GOT A WRITTEN ESTIMATE TO REPAINT THE TONNEAU COVER. WHY THE HECK DOES YOUR COMPANY REQUIRE CUSTOMERS TO LEAVE THEIR VEHICLE FOR HALF A DAY? ITS ONLY A TONEAU COVER. PLUS, I DIDNT HAVE TO PAY THE OTHER SHOP A DIME FOR THE ESTIMATE. YOUR GUY DAN JUST THREW $1800 IN THE TRASH. SIMPLE JOB FOR EASY EASY MONEY. YOUR LOSS

Sara Hansen

★★★★★

2 years ago

Review from Sara Carmack. My SUV was not repaired correctly by another shop when it was hit out of state. In Reno, I could not find any shop to help me until I found Liberty Collision! Randy and Donnie were the best! Truly good-hearted people the really care about you, the costumer! They put safety and ethics above the rest! If it was not for Randy I would be driving an unsafe care. Liberty collision goes above and beyond in the car repair industry. You can trust the quality of work and that they will do the right thing every time! I am so grateful for Randy, Donnie and the team at Liberty Collision for taking on my problem and not giving up on me! 10/10 recommend!!!

Joseph Stewart

★★★★★

9 months ago

Randy was a huge help during a stressful time. I can’t express how grateful I am for him. He went out of his way to help my son after he wrecked his car. It’s never the call you want as a parent and especially not living close to help. Thank you Randy for everything you did. I highly recommend Liberty Collision.

Kimberly Whitington

★★★★★

a year ago

Took my car in to have side panels, doors and mirrors replaced after sliding into a tree. They were super nice every time we spoke. Stayed in contact and did an amazing job. I highly recommend them.

Nadine Mickey

★★★★★

8 years ago

After shopping around for a body shop I was so pleased to come across Liberty! I emailed explaining the damage to my brand new 2017 Yukon SLT and received an immediate response from Donnie. I showed up the next day with quote in hand and was greeted warmly and Donnie walked out and looked at the damage himself. We set an appointment for the following week because parts needed to be ordered. I dropped the Yukon off and was very pleased with text messages through the week regarding where the truck was in the repair process. I was very surprised when Donnie called me halfway through the week to give me an update personally! The repair on my Yukon is stunning! We cannot see where the damage was, there isn't even a ripple! We will never use another shop, Liberty has a lifetime customer. Hopefully I won't need them again but, if I do it will be a pleasure to work with them again.

patrick555441

★☆☆☆☆

3 years ago

Highly don’t recommend this place. Very poor communication. I had my f350 dropped off last month after an accident. They estimated the damages to be around $15k to fix. I asked about time frame. They said they need to put it on a rack to measure the frame. That sounded great! They said it would be measured within the week. I called two weeks later and asked for an update. One of the people answered and said they are waiting on parts. Sounded great! He said it would about a 3 month wait for the parts to come. I had no problem with that. Donnie the owner was supposed to call me the next day. He didn’t so I called him. I asked if they had measured the frame and he said they didn’t. At this point I was beginning to be frustrated because they don’t live up to their word. He then said it would be measured next week. Then he called me the next day telling me his estimate is $36k to fix now without measuring the frame. Makes no sense. Then he told me to find a different shop. This place is a complete waste of time. No communication. Absolutely ridiculous. I had no intention to rush them to fix my vehicle. Just wanted a general understanding on timeframe etc. All I wanted was some basic communication and this company clearly cannot live up to that in my experience.

Larry Gletzer

★★★★★

7 months ago

Extremely knowledgeable and trustworthy. I was rear-ended on Highway 80. They showed me several areas of damage that I missed. Now I'm ready to meet with other driver's insurance claims adjuster! Obviously, Libery will be be doing the repairs.

Majid Hassani

★★★★★

11 months ago

I had an amazing experience working with Randy at Liberty Collision Center. From the moment I walked in, he was incredibly professional, patient, and genuinely helpful. He took the time to walk me through every step of the repair process, answered all of my questions clearly, and made sure I felt confident about what was happening with my car. What really stood out was how communicative and transparent he was — no surprises, no pressure, just honest updates and advice. He made a stressful situation feel manageable, and you could tell he truly cares about both the quality of the work and the people he’s helping. Randy is a great guy. :)

Brad Norman

★★☆☆☆

5 months ago

I obtained several bids for some body work to repair some minor dents and scuffs from a hunting trip this year. Liberty was the most expensive and seemed the least interested in my business. I can't say how good their work is. I didn't choose them.

Mark Gamez

★★★★★

7 months ago

My only regret is not coming here sooner! I hit a deer in my camper van back in April and ended up at a different shop down the road. They kept saying they were almost done with the estimate, but still had nothing for me after two months, and my insurance company wasn't doing anything to help me. I finally had my van towed to Liberty and right away, Donnie made it clear that he cared and that he would get everything taken care of. He talked me through everything I needed to know and helped me deal with insurance when they weren't doing they're end of things. And he helped me finally get on with my life after the previous shop left me with nothing for months. Thanks again to Donnie and the rest of the staff. I appreciate everything you guys have done for me

Marty Denna

★★★★★

7 years ago

The team over at Liberty Collision went above and beyond taking care of our car and making sure we knew the entire process. We had a small concern after the work was completed and Tom promptly took action to remedy the concern with out a second thought. Couldn't have asked for better service or a better quality job. We are bummed the car was damaged but very happy to have had the Liberty Collision family put a smile back on me and my wife's faces. Thanks again!

Olivia Lucchetti

★★★★★

5 months ago

My Tacoma was involved in a hit and run at work while parked in the parking garage and Randy at Liberty Collisions was extremely helpful throughout the entire process. My truck was in and out of the shop in two weeks! In fact, while we were waiting the short time period to get it into the shop, my truck was hit again at work! Randy was very understanding and was able to fix the new damage from the hit and run while he was fixing the original damage with no additional wait time or length of stay for my truck in the shop. I could call at anytime and Randy would answer the phone! Completely deserving of their 5 star reviews! They’re cost estimate was also exactly on point

Lemaire Photo

★★★★★

4 months ago

Liberty Collision did an amazing job on my son’s vehicle! The quality of their work was excellent, and the car looks brand new again. I really appreciate how they took the time to communicate with our insurance company and made sure the full claim was covered. Their professionalism, attention to detail, and customer service were top-notch. Highly recommend!

Jose Martinez

★★★★★

a month ago

My vehicle was involved in a rear end collision and they were so helpful throughout the entire process. Their work exceeded all my expectations. The entire staff was very friendly and professional. They returned calls timely and kept me posted every step of the way. If you are looking for excellent service they are your shop. Thank you Liberty Collision.