Silver State International

Albert M

★★★★★

3 years ago

Service and parts department are profesional,efficient and very courteous service.

Brian Posey

★☆☆☆☆

5 years ago

Service is questionable, they are a busy shop I'll give them that. We asked them to call us with information on the time it would take to work on our truck. They never called... when we called they told us it would be noon, noon became 2PM and it's now 4pm and Im still waiting... not to impressed considering it should be obvious that we're driving fire equipment and need to report back to a fire this evening as they were asked to have it done in a timely manner. After receiving our engine we checked to ensure the air filter was replaced or cleaned.. It wasn't... I recall specifically asking them to do so.

Curtis Swaringam

★☆☆☆☆

3 years ago

1. They Lie Truck broke down on a Saturday-called this dealership shop they swore they had all parts and could get my truck in right away. I called Monday to make contact and was told by Mike Dole, service foreman, that my truck would not be looked at for a few days and they might have it fixed by end of week. I called on Friday - Mike then says he didn’t do anything with my truck because he didn’t have my contact details-even after we spoke Monday previously. He was all in his feelings because I questioned him about why his employee lied to me over the weekend. A week later I get the truck back-we aren’t even out of the parking lot and the truck is spewing oil out…. Would never recommend this shop - Mike is very unprofessional as a foreman and his shop does not communicate well at all. You’re better off at a mom & pop.

israel arroyo

★★★★☆

6 years ago

Great people, very helpful and polite ppl. Very clean facility. Coffee they serve is very good, I don’t think I ever tasted such good coffee. I needed a service done on the DEF tank. Only problem that wasn’t such a big deal was Carl. He kept sayin he was going to check up on if they could get to the truck. He came back 45 min later saying no they wouldn’t get to it cause the are to busy. Then I asked him to make sure they have the part for it. He said let me go check 1 hour later comes back Nd says oops I was in a meeting. Let me go check. But every time you ask him a question he just looks like he’s lost or he doesn’t know what to say cause he really does look like a air head. Am sorry Carl but I gave you three questions and you really look lost. But other then that great place to get your semi serviced. Highly recommended. But just don’t get Carl to help you out. Keep Carl in the shop please.

Mich Ford

★★★★★

3 years ago

Great staff, was able to get us in on short notice for a proper tractor condition assessment. Honest, straight from the hip assessment. No BS! Fair price. Setting up a corporate account soon.

Guss Holguin

★☆☆☆☆

2 years ago

I've been there twice. Not my choice. Both times they milked things. What should have been a minor repair turned into a major operation. The second time they said it was going to be four days before they even looked at it. Four days later they said three more. After a week has passed they said "That truck has other fish to fry" Meaning it was going to be an indefinite amount of time for repairs. "A lot of parts needed that are hard to find" I smiled without humor at that, the oldest line in the repairmans book. In disgust, both at them and my employer for leaving me stranded I quit my job with my company and rented a car to go home. Then I found the door of the truck had not been locked and several of my personal items stolen. (The lot is not fenced)The said they were not responsible. Drivers, if your company sends you here, my sympathy. Owner operators go somewhere else.

Erkin Kuchiyev

★☆☆☆☆

a year ago

These guys are a ripoff.... they charged me $468 for just cleaning the ecu and telling me that he did some calibration to fix the issue which he did not! The issue came back right after we left!

Winston F (Real Trucking life)

★★★★☆

2 years ago

I had a part overnight on Thursday for Friday, and it didn't show up until Monday. They shipment came in, but my part didn't. I was refunded for the shipping cost. Customer service was great. I just needed the part on Friday.

Susan Murphy

★★★★★

Edited 3 years ago

I had a coolant leak. I went in at 4 pm, they spent an hour diagnosing it right away, ordered parts, parts came in the next day & they did 4 hours of work. I waited in a nice recliner with tv. Done around 6 pm the next day. So a pretty long wait, but that's the nature of truck repair.

Asphalt Cowboy

★★★★★

10 years ago

I was having a turbo issue so I called the service department. I've never been to this location before. I was told they are 10 days out on repairs. However, they worked me in with virtually no notice! Carl & Kelly in service really helped out & got me in the shop on the same day! The service tech Jeff was very fast in diagnosing the issue & performing the repair! This is an excellent place to do business with, they really care about the customer! Everyone I came in contact with was very professional & helpful! Thank you so much for getting me back on the road! You have a customer for life & I highly recommend this location for all of your needs. Thanks again! Jon -Patterson Transport

minnesota rabit

★★☆☆☆

2 years ago

Disappointing. Night service guys were polite and helpful. But day desk coverage? All I can say is old NV style rude. 3 stories, refused to supply paperwork, no straight story on what was done on truck in 8 days. Not my problem as a customer they don't like the company the truck was rented from, but taking it out on the customer with different tales, conflicting stories, misinformation about job completion is completely inappropriate. I understand why the company has nearly all their work done elsewhere. One rear view mirror broken while there. Lock popped (forced break) on back of truck. The kicker was being told if they did not care about the customer they would not road test the truck. Really?! Sad in this day and age they have not figured out they are not the only act in town.

Andrew's Paving & Excavating, Inc

★★★★★

a year ago

The best collision shop around! They were quick to get us in, assess the damages, and repair our semi truck. The service and communication throughout the process was amazing! They got us back on the road quickly and did very high quality work. Thank you Rickey & Kyle & Team at SSI!!

Zachary Hoag

★★★★★

10 months ago

Stopped in with a windshield wiper motor failure and they got it fixed and got me back on the road in good time. The same group that owns this location also owns the Peterbilt dealership across the road which is basically a truck drivers paradise. Showers, laundry, vending machines that are actually fairly priced, and so on. Very nice place glad I got to check it out.

yunus birimen

★☆☆☆☆

7 months ago

We checked in for a Ac cooling problem and after a long wait, we were told it had been fixed. I drove for 2 hours and the same problem started again. The price was expensive and the problem was not solved.

Chris Williams

★★★☆☆

a month ago

Cost a lot for repairs don't go in there thinking it's gonna be sweet

Evan M. Gerber

★★★★★

a year ago

These guys did great work on my International service truck. They diagnosed the issues and repaired the problems quickly and in the process saved me thousands of dollars. I would definitely use them again.

Wilbert Villanueva

★★★★★

4 months ago

I don’t leave many reviews but when I do is because my expectations were exceeded. Ryan took really good care of me when I was purchasing the MV607. I would 100% drive cross country again to buy another vehicle with him.