Steve White Volkswagen Service Center

Courtney Simons

★☆☆☆☆

a year ago

The service department at Steve White VW always leaves me stressed out and with a headache. I recently brought my car in for an oil change. Even with an appointment first thing in the morning, it took them hours to complete the service. I have always had this experience of waiting hours when bringing my car to them for services. When they called to say it was finished, they also informed us that my car needed new tires after replacing my tires 30,000 miles ago. The tires on my car were purchased from them upon their recommendation that they were excellent, long lasting tires. When I expressed my concern that tires should last significantly longer than 30k miles and that I have never had to replace my tires so soon, their staff implied that it was because I was a bad driver. I’d recommend taking your car some place else.

Matt Simons

★☆☆☆☆

a year ago

I see why three of the most recent reviews are 1 star for the service center. This service center and dealership have been nothing but a headache to deal with. Every time you step foot in the building you feel as if you are getting ripped off. They will recommend a specific tire to you, charge you over 1k for a set of 4, then tell you they need to be replaced in 30k miles and pretend this is normal. You have to make a fuss to get anything that’s under warranty or should be under warranty fixed (they love fine print over here). Oil changes will take over 2-3 hours if you’re lucky, usually much longer. I will no longer be using this service center or purchasing any more cars from Steve White and I suggest you do the same.

C H

★★★★★

a year ago

I was doubtful as to whether I would be able to buy a car due to my not-so-great credit because of a divorce. BUT Sergio Elmore and Dave made it happen! I love working with Sergio, and this is the second vehicle I have purchased from him. I will definitely return for his help the next time around, as well!

Cassiano Bes Kurz

★★★★★

a year ago

Steve White is a good car dealer. I had no issues so far with them. Services were very efficient, car is returned clean, communication is very clear. If you are a VW guy or girl, check them out.

John Carey

★★★★★

a year ago

I had a wonderful experience yesterday at Steve White Volkswagen. Everyone I worked with was professional and polite. My wife has a 2020 Honda CRV and the difference is astounding at how well your customer service is compared to Piedmont Honda. Thank you!

Natalie Gourley

★☆☆☆☆

a year ago

My car was taken in for one issue, as well as taking care of a recall. The service department over tightened something while finishing the original issue, meaning after I waited for an hour after leaving my car there all day, I was sent home in a rental car. After picking my car up, it was leaking fuel. Turns out, something was missed when addressing the recall, so my car had to be towed and I was put in another rental car, after having to be very firm that they should bring me the rental car at my place of employment. I lost hours in the back and forth picking up and dropping off cars, as well as time spent on the phone. What was most frustrating was the very casual tone the service coordinator took with me. I spent over $800 on my original repair and absolutely no refund was offered after both of their mistakes were made. I was made to feel like I was supposed to thank them for filling my car with the fuel it leaked due to their error. I would not recommend anyone with a VW use this location !

Bryan Peters

★★★★★

Edited a year ago

I found a car that checked all the boxes thanks to Andre Levine. Andre was very easy to work with, a super nice guy, and was genuinely interested in getting us a car that worked for our budget and needs. The entire process for straight forward with no pressure and no sneaky tactics. We will definitely be back for our next car.

Chassidy Stevens

★★★★☆

a year ago

I had already purchased a car from them in the past and customer service was exceptional which is why I came back, had my old car for 3 years no issues but one, this new car I purchased the sales guy Andrew was on it. He was patient, polite and very professional! They gave me a great deal on my trade in value and worked with me!

Timothy Leighton

★★★★★

a year ago

Having bought our Atlas in Charlotte last year, this was my first experience with Steve White VW, and it was great. My service Manager, Clay, explained what would be covered in the first oil change as well as clearing an engine light caused by bad gas. He was very professional, knowledgeable and prompt. The lobby and bathroom was clean, access to Internet was easy, and accommodations for working were good. They had complimentary coffee, too. I will take our Atlas here again for service.

David Karr

★★★★★

a year ago

I was greeted at the service door and directed to my service rep. He reviewed the service expectations and made me comfortable in the waiting area. The service was expected to take an hour and a half to two hours! Pleasantly, my vehicle was ready in just 45 minutes! The entire service team was professional and attentive. Great customer service experience!

Diana Cohen

★★★★★

a year ago

I was in the market for a car. It's stressful for a woman to buy a car. So I took a male friend with me. Russell was respectful and professional. He gave me excellent service and patiently answered all of our questions. He made it painless. I would have been in good hands even if I didn't have a male with me. I appreciate service as I grew up in retailing and was in business myself.

Dennis Edwards

★★★★☆

a year ago

Diagnostic work to find the issue was great! Recommended repair & additional service work were reviewed with me. The repairs & service work were completed within a reasonable time frame. The Service Rep was extremely courteous & professional. I do think the overall cost for the front wheel speed sensor was way over the top! The only thing that caused this review to be less than 5 Star!

amaris illeanna

★★★★★

a year ago

Usually I’m not one to write reviews but, I have to talk about this! This was my first time having any service done on my Volkswagen and I was pretty nervous about it. My initial appointment set up was over the phone with Neal in parts who was very helpful and very personable! He got me on schedule the next day. In the service department, I worked with Alex who made the entire process very easy, especially with keeping in contact throughout the process and being transparent on the issues! He was able to get my car in, diagnosed, fixed up, and ready to be picked up within the day. All the staff at this dealership was extremely welcoming and made my experience an absolute breeze from the first phone call, all the way to the pickup process. I highly recommend this establishment for any of your Volkswagen needs! If I have anymore issues, I’ll definitely be back!

Wade Kent

★★★★★

a year ago

I had a very helpful and honest salesman, Aundra. He told me the pro’s and con’s of several vehicles I was looking at and helped me choose the one that best fit my needs. And I received what I thought was a great deal. Took me several hours to get everything done but I drove off the lot with a great car.

Alex Branning

★★☆☆☆

6 months ago

Came in today for a service. Was told it would take one hour on the phone. I ended up waiting 3 hours in the lobby missing work. My service rep Clay way great and no complaints there. They told me at end the car was washed after it was done which obviously was not the case. Frustrating experience.

Simon Sturges

★★★★★

a year ago

I had a great first experience at Steve White VW. I came in for a check engine light and was met at the door by Tyler. He was very attentive and communicative for my whole repair checking in periodically to update me with the progress of my vehicle. The techs in the back got my work done fast. A few hours later and no more light on my dash. Clean lobby, friendly and transparent staff and lots of great cars to look at. I normally dont leave reviews but this dealership just did it right. When i need additional service or my next trade in, i look forward to revisiting Steve White.

Steven

★★★★★

a month ago

Yesterday I brought my 2024 VW Tiguan in for its 20k service, inspection and follow-up. My Service Advisor was Ben S, and he was amazing: polite, professional, transparent and even had a good sense of humor! I was very impressed with my experience from A to Z. I received a video from the tech (Morris) showing me my vehicle’s summary, about 1 minute long, and explaining all they had done. He was great and spoke clearly in the 1-minute video summary. I even received a follow-up from the manager, Steve W., to ensure I was satisfied with the experience. I was! I have owned VWs for over 30 years and am still driving my 2002 Golf which I bought new. In the past, I have been too frugal at times to take my car to a dealership but this experience has proven to me that sometimes you get what you pay for and my experience for exceeded my expectations. I WILL BE BACK. Highly recommended! Thank you, Ben and team for a great seamless and painless experience.