About Business
Caliber Collision is a leading Car Repair specialist serving the Virginia Beach, VA, Virginia Beach area. They provide a wide variety of solutions, including Auto body shop, Auto bodywork mechanic, Auto dent removal service, and other Car Repair tasks. Boasting a solid 4.9/5 rating from 27 verified reviews, their reputation precedes them. As a locally-owned business in Virginia Beach, VA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Virginia Beach, VA.
Google Reviews
Orlando H
★
☆☆☆☆
3 weeks ago
Terrible repair job after 2 months plastic flew off bumper and the worse thing is I took it back a second time for them to repair again. Wires zip tied and cheap job was done on my truck sad part I knew it was going to be a problem when I picked the vehicle up. Did tons of business with Stock & Modified and never had issues. The lady that takes your car away seems to be having a bad day everyday. Don’t bother to ask me to email Caliber as I won’t waste my time I’m a big believer if you don’t get it right the first time it will never be right. The ladies at the desk were very nice and followed up with me they deserve 5 stars but the rest of the place NOT the crazy thing is they drive you crazy to give a 5 star via email and text but take your time check the work before rating
Traci Williamson
★★★★★
a month ago
I had an excellent experience at Caliber Collision – Chandler Creek Road. My service manager, Lindsey, was absolutely wonderful—professional, knowledgeable, and truly on top of everything. She kept me regularly updated throughout the repair process, which gave me so much peace of mind, and my vehicle was even finished ahead of schedule. Everyone I encountered in the front office was friendly, attentive, and professional, making the entire experience seamless from start to finish. I cannot recommend this location enough and sincerely appreciate the top-notch service they provided.
London Bons
★★★★★
2 months ago
I had an excellent experience at Caliber Collision. The entire team showed outstanding work ethic, professionalism, and attention to detail from start to finish. There customer service lady I believe her name was Jocelyn kept me informed throughout the process and made sure everything was done right. I especially want to give a huge shoutout to Jocelyn at the front desk, she was absolutely amazing. She was friendly, knowledgeable, and incredibly helpful, making the whole experience smooth and stress-free. Her customer service truly stood out and made a big difference. I highly recommend Caliber Collision to anyone looking for quality work and top-tier customer service.
Lea Holliday
★★★★★
a month ago
The representative Aaron was so professional. So detailed and given you all the information that you would need to know the process of your car being repaired. Always answering your calls or returning them in a prompt manner. I would recommend this caliber collision to my family and friends. It was a great experience.
Nicholas Ackerman
★★★★★
a month ago
Full transparency. The survey sent to me after I picked up my Tahoe was not good. It was during the Holiday Season so stress was already high and having my vehicle in the shop didn't help. Caliber went from 1 Star to 5+ STARS thanks to Lindsey. I took my frustrations out on the initial survey when I should have spoken to Caliber and Lindsey about my concerns. My 2022 Tahoe was hit in the driver side rear and the insurance used by the other driver was Progressive. Working with Progressive over the the phone and through the app was extremely friendly and easy. The part we (customers) don't always realize is the parts used are not always Original Equipment Manufacturer (OEM). My initial scan of my vehicle looked good with one minor issue, the tow hitch cover was lining up, but I thought I could make it fit when I got home. Again, the Holiday season, family in town you know the drill. I was't able to get the hitch cover to fit notices the bumper and rear quarter was not aligned and tight against the driver side rear brake light. Needless to say, I left a horrible review, but when I took it back and worked with Lindsey she contacted Progressive, ordered all OEM parts and the Tahoe is looking just like the day I drove it out of the dealership parking lot. Point of review, take your time looking over the vehicle, slow down in life and have things done the right way the first time. Also, communicate not matter how awkward the conversation as long as everyone is respectful. Lindsey and the Office assistant Joselyn were amazing and did everything I requested and I couldn't be happier with the end product. Thank you Caliber Team, especially Lindsey and Joselyn.
Jennifer Guilloty
★★★★★
2 months ago
This shop was amazing! Every person I talked to was knowledgeable and friendly, and the communication was great. The work they did on my car was phenomenal and without blemish. You'd never know I had been in an accident. I also got it back sooner than anticipated. Highly recommend and may return to have other parts of my car repaired.
Darlene Mendes
★★★★★
3 months ago
I couldn’t be happier with my experience at Caliber Collision. Lindsey went above and beyond to make sure I understood the entire process, which really put me at ease. My car looks great - the repair work was flawless - and to top it off, it was finished earlier than expected! I highly recommend them to anyone who needs collision repairs. Thank you for making a stressful situation so much easier!
Adam Owens
★★★★★
a month ago
My car has been hit twice now while in a parking lot sitting still. The first time I took it here two years ago, I didn't know what to expect. I was very satisfied when I got it back. Two years later my car gets hit again and I didnt even have to think about where I wanted to bring my car. I was completely informed the entire time and got my car back in about a week. I strongly recommend this Caliber Collision.
Katieh Brooks
★★★★★
5 months ago
When I called my insurance to put a claim, I let them know my concerns about wanting my car to be thoroughly checked and repaired. My nightmares are than they would take it to the cheapest, hole in the wall place that would do half the work needed. I did not want the work done on a lower rated shop that wouldn't fix my car like it should. Well I was not disappointed at all. I only previously heard about Caliber Collision because there's one close to where I live, I didn't know much about it but was assured by my insurance (State Farm) that they were highly rated and recommended for their clients. And this was very true in my case. They ended up having to tow my car from the location near me, to a larger location in the next city because there was more damage that needed additional mechanics to repair it. That was fine because they took care of everything. I didn't have to do anything other than digitally sign (online) the estimate they were sending to me and State Farm. Now with the updated list of things needing to be repaired, I was given an estimated date of completion and it was 25 days from the time my car was towed in. That was difficult to hear, but I knew the work had to be done. The great news was they finished everything THOROUGHLY a week early!! And the whole time, at least 2 to 3 times a week, they always gave me updates on what they found and repaired. I LOVE that they let you know every step that's taken to repair your car! Bottom line, if you want to get through and complete work done to your car and KNOW it's safe and looks good, take it to Caliber Collision.
Jesse Griffin
★★★★★
4 months ago
The team at Caliber aka Stock and Modified are the epitome for customer service. They have repaired/painted two of my vehicles.My Porsche Panamera and CL550 Mercedes-benz over the past three years. Both are my prized gifts and when I say they did a great job it's an understatement. I was blown away by the attention to detail and awesome paint match. The paint on both my cars are alverturin red and Caliber matched up the paint flawless. Mind you, my CL550 is a 2007 and the keen eye it took to match up my paint words cannot describe. I was at awe! Even after a little over a year i noticed a minor flaw and when I spoke to Jamie about it he asked me to bring in the car. He looked at it and asked if I could leave the car and the next day the shop called me and when I came back they had fixed the minor flow and that was amazing. No excuses, no its not our problem, no it would cost me they just fixed the minor flow. That's service at its best and im proud to say this team has mastered the word "Customer Service". I'm a retired US Marine and it's been many years since I witness this type of Service. It's clear to me this shop is more about the product they put out than their bottom line. KUDOS!
Kay Fossett
★★★★★
2 months ago
Caliber did an excellent job on my vehicle. My vehicle was repaired like new and I love it. The staff was great and they kept me posted on the progress of my vehicle and that I really like. I would highly recommend Caliber.
Caroline Hutto
★★★★★
a month ago
After an unexpected inconvenience, my fiancé and I found Caliber Collision through my insurance and it’s super close to my home which was great because I was driving on a spare. I received great customer service and Aaron kept me updated every step of the way. Thank you all for making this experience a relief.
Don Toso (Don's Den and Designs)
★★★★★
5 months ago
Kaitlyn provided exceptional customer service that truly stood out. Throughout the entire repair process, she consistently kept me informed with timely updates, ensuring I was never left wondering about the status of my request. Her communication was clear, professional, and reassuring. Additionally, Kaitlyn took the time to explain every detail of the process in a way that was easy to understand, demonstrating both expertise and patience. Her dedication to customer satisfaction was evident in her thorough and approachable manner. I highly recommend Kaitlyn for her outstanding service and commitment to excellence!
Tiana M
★★★★★
4 months ago
I would totally recommend caliber collision to fix up any bodywork that you encounter. I brought my 2020 Subaru in earlier this month and they took me in right away and Lindsey was there for me throughout the whole process. I even got my vehicle one day earlier. I highly recommend taking your car these professionals!!
Kayla Forest
★★★★★
a month ago
The shop was great in every aspect, from communication to customer service and the quality of work. Their professionalism and attention to detail made the entire experience stress-free and truly influenced my decision to use them again if I ever need repairs in the future.
Jennifer Olmstead (Author Jennifer Olmstead)
★★★★★
a month ago
Repair work was immaculate. Staff was professional, friendly and worked to keep us informed of the repair every step of the way. Never used Caliber before. Would absolutely go back again.
Hilary Finch
★★★★★
3 months ago
My service here was great. My service advisor, Lindsey did a fantastic job keeping me updated through the entire process. Everyone there went above and beyond to make sure that my experience was excellent!
Kay Hall
★★★★★
5 months ago
Caliber Collision did a wonderful job with repair of my vehicle. My service provider Caitlin was extremely professional and provided constant updates for status of repair. Vehicle repair was completed early with no issues. Extremely satisfied customer.
john grasser
★★★★★
a month ago
They fixed my car after a block off ice damaged it and they fixed everything perfectly, Lindsey was great answered all my questions quickly and was available every time I called and very thorough with everything, I couldn’t imagine a better place to bring your car to
Bryan Christiansen
★★★★★
2 months ago
Car looks like it was never in an accident. Repairs complete 1 day earlier than promised. Customer service was polite and professional. Received multiple status updates per week.
