Stress-Free Auto Care

Rahul Koushik

★★★★★

3 months ago

I called in first before going. Great staff! Troy and Paul were excellent and friendly. Got a discount for the oil change too. Would recommend

Vasileios Kontorinis

★★★★★

6 months ago

Great service. They gave me an early estimate and a detailed once they checked the car for approval. Replacing brakes and fluids done as planned and on time. Very happy, will use again.

Courtney Brubaker

★☆☆☆☆

5 months ago

Brought my truck in before selling for a checkup. The list was long and expensive. Since I never go with the first or one quote, always 3, I took it elsewhere. Most of the items I did NOT need to get fixed. Did NOT. The gentlemen I met up front was great. In the garage? I don’t know what is happening.

amber purcell

★★★★★

a month ago

Great service, complete diagnostic, effortless communication around quotes and work. They even called me a Lyft home when I dropped off my car. 😁 This shop is where I will be taking my vehicles from here on out.

Kate Ruby

★★★★★

4 months ago

Nice people who honor their prices (even if the call center got it wrong). Clean waiting area with coffee, water, chargers for phones, reasonable price. Live updates on car's status. It's about as good as you can hope for :-)

Francesca Benevento

★★★★★

Edited 3 months ago

I have owned four BMW cars over the past 27 years. I have been using German Motor Specialists as my go to shop which is now Stress-Free Auto. They are excellent in service and quality and I highly recommend the Mountain View Shop. Better customer service and pricing than the dealerships. I now have a BMW 2016 428i Grande Coupe, I only trust their shop for all my maintenance needs. I have been working with Paul over these many years, excellent service advisor!!

Joan Chen

★★★★★

4 months ago

Truly stress free. Came for a tire repair - price is exactly what you see on the website and they’ll confirm the cost before starting work. Book online for an additional $10 off. Dropped off the car at 9am, they provided me a free Lyft to where I needed to go (up to $15), and the car was ready at 11:30am. You’ll get an inspection with pictures and updates.

Dan Zhang

★★★★★

2 months ago

It was my first time to go to service my car at stress free. They are very honest, professional and reasonable in pricing. The whole process was like a breeze. Appreciate your service!

Margaret Ruggles

★★★★★

4 months ago

Two days in a row I had to call AAA because my car would not start and I was stranded in a parking lot. The first time AAA charge the battery and said that it was completely dead. I went and bought a new battery. Had it installed by wheel works. The next day in the morning my car battery was dead again. AAA came out and charged the battery for me and I took it to stress-free auto care. Afraid to turn the car off. Brand new battery was drained. Didn’t know if I was having an electrical problem or just what. Stress-free auto care went through my car with a fine tooth comb and did not give up until they found the reason for the problem with the battery. Luckily, it turned out to be a loose cable and corrosion on one of the cables. They took care of that and just to be sure that this was the problem they kept my car overnight to make sure that the battery was fully charged in the morning and that the car did start no problem. I was so grateful to them. Wheel works who I bought the new battery from did not bother to check the cables or even look at them or even see that they were both tight. I paid them a lot of money for a battery that they just threw in my car and didn’t check anything else. Very poor workmanship at wheel works. Don’t go there for anything. I will always remain a loyal customer to stress-free auto care. They are so thorough. I couldn’t even get over that. But what really pushed me over the top with them was the fact that they emailed me throughout the day letting me know the progress that they were making. They told me I could also watch my car being worked on Through a Camera link that they sent so that I could see my car being worked on in the shop. Who does that? Somebody who has nothing to hide would put a camera in there for their customers to be able to watch their cars being worked on if they chose to. These people are awesome. They see to every single detail very respectful very cordial. Very caring about your vehicle. I appreciate them so much. I have told several people about them as soon as I picked up my car. I will never take my car to anyone else ever. You can trust stress-free auto care for the best service

Suzy Gorme

★★★★★

3 months ago

Brought in my 2012 Fiat 500 Sport for an Oil Change. Everything went great. This is the only place I can go to get my oil changed for my Fiat in the area. They did the full check, and I only need an engine air filter next time. That is great news.

Rosario Ramos

★★★★★

3 months ago

I like how easy it is to make an appointment online, they provide estimates quickly for services online, and the team puts a lot of attention into their service. They provide a full report on what needs to be improved on the vehicle, they provide clarity on questions/concerns, and are fully transparent. When the initial estimate was out of my budget they helped with lowering the costs.

Kaua Hermosura

★★★★★

a month ago

Always pleased to use Stress-Free Auto Care when my car needs servicing. My favorite feature is the detailed list of the mechanics checkup and recommendations, as well as the option to see your car live in the shop with their cameras. I have been using Stress-Free for a couple years now and recommend it to anyone looking to take the hassle out of getting your car serviced.

Sandra Simons

★★★★★

2 months ago

Consistently outstanding service! Have been taking my car to the Mountain View Stress Free for a couple of decades. This shop continues to deliver outstanding service and they know BMWs! Thank you for the loaner car. That was a big help too especially as live in San Jose 😊

Hesam Kedinov

★★★★★

a year ago

Just amazing! 🎖️Took only one visit to turn into a loyal customer. This business puts customer first. David was absolutely great. They are extremely professional, provide transparent pricing, great and thorough at what they do, were very communicative throughout, and saved me a lot of pain. High tech solutions, clean office space (comfy waiting area, snacks, coffee, water), and more!! I did a used car inspection here for a Mustang and they helped me identify major issues within the return window. Clear descriptions, photos, and accessible reports via text, email, and printout. Grateful!

Alexis Cabrera

★★★★★

2 months ago

I had a great experience with Stress Free Auto in Mountain View, especially with the manager, David and the mechanic on site, Manny. I was visiting from out of town when my car broke down right before I needed to drive back to Southern California. I needed my battery terminals replaced quickly so I could get home. I called several other shops and no one was able to see me on such short notice, but this Stress Free Auto location was able to fit me in. David handled everything very professionally and kept me updated throughout the process. When there were delays, he stayed on top of communication and worked with the vendor to make sure the parts arrived as quickly as possible. He went above and beyond to help me out, even staying a bit past his shift to make sure everything was taken care of. I really appreciated his professionalism and follow-through, and I’m very thankful they were able to help me get back on the road. I’d definitely recommend this location if you need reliable and considerate service.

Kamaladevi Beswick

★★★★★

3 months ago

I started with Stress-Free about 3 years ago, after my favorite German car mechanic shop closed. This shop is excellent. The front office staff are as knowledgeable about cars as the mechanics, so the intake write up is always thorough. They keep the customer updated with regular texts about the status of the car. If any issue is discovered during the inspection or repair process, the mechanic sends photos directly to the customer so that you can see for yourself what is occurring. They always give advice and options for what should be done sooner vs what can wait. The whole place is very clean and comfortable, the prices are reasonable, and the service is excellent.

Victoria Santiago

★★★☆☆

3 weeks ago

I really wanted to like this place because of all the positive reviews but I was quoted a different estimate on the phone than what I was told in person when arrived I there. The quote was even higher in person with less services than what I was told on the phone. In person, I was told they charge more for Japanese cars since they’re more tailored to German vehicles. I ended up cancelling my appointment. I really appreciate how they went over everything in detail when I got there & he tried to lower the cost of services for me.. but it was still higher than what was quoted on the phone. I also appreciated how the sales person was honest about services I didn’t need instead of upselling. And that he admitted the cost would be higher since my car is Japanese. I just hope they work on their communication within their workplace, from phone call sales rep to in person sales rep making sure things are aligned for the customer, before the customer arrives. Can’t comment on their work, hence, why I left three stars. But my advise, make sure if you ask for an estimate over the phone have them note it in their system so that the sales person on the day of arrival can have record of that.