Caliber Collision

Suzanne Ii

★★★★★

2 months ago

A falling object damaged the spoiler on my car. Calliber were very detailed in the process and the estimated time it would take. They communicated through each step and I was aware when parts were delivered and the start/finish of the repair. It was much faster than they estimated, and my car looked exactly the same as before. Great job, and a lifetime warranty on the repair. Highly recommended.

Don Chan

★★★★☆

4 months ago

Overall, Caliber Collision did a pretty decent job with the repairs. Only wish that they are more proactive on providing status of the repairs. During the first estimated day for collection, I had to call to confirm whether the car is ready. But only to find out that there was a part that was back-ordered. For the second time when I was supposed to pick up the car, at least they called on the day of collecting the car to find out there was some problem with the sensor. Only the third time, the car was ready as promised. Completed Job is decent. Only communicating status is something which they can improve on.

Jessica Samayoa

★★★☆☆

2 months ago

Richard took over my claim with AAA, and the experience was disappointing from start to finish. Communication was poor — he arrived late, didn’t greet me, and provided no real updates beyond automated text messages. A change was made to the estimated amount without my authorization, which is completely unacceptable. When I was notified my car was ready, Richard wasn’t even present for pickup. The only saving grace was his colleagues, who were noticeably more professional, and that the repair was finished a week early. Otherwise, this interaction would have earned an even lower rating. Three stars only because the job itself was completed ahead of schedule.

Michael Sharpe

★★★★★

Edited 10 months ago

My experience with Caliber Collision was superb. From start to finish I was kept updated. Special thanks to Richard Gonzalez. The repair was to my front bumper from striking a large piece of metal on Highway 880. They did a superb job.

Sylvia Sosa

★★★★★

5 months ago

Caliber provided fast and excellent service. Edgar, Rudy, and Maria offered great customer service—they answered all my questions and kept me updated on the progress of my vehicle. My car was even ready ahead of the expected completion date, and they did a great job with both the repairs and the cleaning. I’ll definitely recommend them to friends

Tim Smith

★★★★★

10 months ago

My car was damaged from a hit and run on my drivers side door. This shop took my car in and had my door fixed and painted within a few days. At first I was unhappy with the paint job but they reached out to me after I locked up the car to make sure I was happy with it. I expressed my concerns with the paint and they correct it by the following week. Ace repair work.

Anne Astiz

★★★★★

3 months ago

I had damage to my Toyota van from an accident. The Caliber collision staff created a calm and stress free path for my experience to be efficient, professional work and clear on everything that was required by insurance procedures. I definitely recommend Caliber Collision to anyone needing auto body work. Really superb

Drew Smith

★★☆☆☆

4 months ago

This place nickel and dimes you for their service. if you paint an entire door, and it has serveral scratches and dents, they will charge you additional for each. They quote you and once you drop off the car, they will send you additional repair charges.. for things they missed in the original quote.. really!!! they will upsell you after the car is dropped for service for additional items.. for a large paint job, why can't they address one small detail they missed.. oh no.. they like to milk you.. I am surprised they are in business with this terrible approach to keep their customers unhappy. I would suggest shopping around, but they

Dawn Tunno

★★★★★

5 months ago

Dealing with my fender bender was made easy thanks to the team at Caliber Collision in Mountain View. The repair on my Subaru looks flawless. Rudi was a standout, always friendly and efficient, and handled the paperwork and logistics expertly. I did run into one small issue: I realized after pickup that the small front corner bumper pieces hadn't been reinstalled. I emailed the team with a link to the parts, and they responded immediately. They ordered the pieces and, to my surprise, offered to come to my location to install them once they arrived. This proactive and convenient fix for a minor oversight turned a potential hassle into a fantastic customer service experience. Highly recommend this location!

Mariana Soto

★☆☆☆☆

3 months ago

I’ve never had an issue with any Caliber Collision location until this visit. My work schedule in healthcare is unpredictable, and I asked to drop off my car on one of my days off since their hours didn’t line up with mine. They refused, which made the process unnecessarily difficult. I was only able to drop off my car because my job let me leave an hour early. Then came the pickup. The day after Thanksgiving—while I was still out of town—they repeatedly contacted me demanding I pick up my car immediately. They continued calling on Saturday with no regard for the fact that I wasn’t home. By Monday, the manager, Richard, was calling early in the morning insisting that if I didn’t pick up the car right away, the rental charges would fall on me instead of the insurance company. I don’t appreciate the persistent, unnecessary pressure, especially after they were unwilling to accommodate me when I needed flexibility.

Randy Higareda

★★★★★

4 months ago

Lanell and team do amazing work! Brought my vehicle in for body work and repair, they finished a week earlier than expected and my vehicle looks amazing! Thank you

Tessa Fisher

★★★★★

5 months ago

I'd like to commend David Ramirez on his outstanding customer service. He really went above and beyond to help me with what could have been a major headache, but because of his kind assistance turned out to be only a minor inconvenience. Thank you David!

Alice Johnson

★★★★★

3 years ago

Superb Caliber Service During Covid-19 Auto Parts Supply Chain Problems! Caliber worked wonders to repair our car. I have used Caliber for over 20 years, and the Mountain View CA shop has always done superb Ten Star work at a fair price with great service. A well-managed shop with a great crew. Our Scion had all front-end plastic and one headlight sheared off when a typical Los Altos bad "HUGE SUV" driver ran a 4-way stop --- where my wife had the right of way. We needed all new front end plastic, minor sheet metal repair, a new headlamp, and serious steering repairs. Given the extreme plastic damage, the near total lack of sheet metal and mechanical damage (except the steering) was remarkable.Even incompetent Los Altos drivers can be precise butchers if they get really lucky. And we were lucky and then we did very well to pick Caliber to do the work. Caliber rounded up all of the parts, installed them beautifully, repainted the right front fender and door and cleaned up the rest of our car, both inside and out. And now my wife's baby looks and runs GREAT again. And they repaired it faster than we expected, even though there auto parts are difficult to find due to Covid supply chain issues.

Scott Hobin

★★★★★

Edited 3 years ago

The Caliber Collision team and Jesus did an excellent job from start to end. I received good timely customer response to my request, a complete detailed estimate that they went over with me patiently and most important great repair work. Job was done on time and with care. I could not be happier!

Sam X

★★☆☆☆

6 months ago

The service is vey slow and it took a long time for the repair. There was an indicator sign appeared on the car dashboard right after the accident but their mechanical diagnosis said it was not related to the accident. My insurance refused to cover the repair cost because of that and I’m still working on it. How frustrating. Also there are more diagnostic codes showed up after their repair and they didn’t do anything about it.

smihans1

★★★★★

5 years ago

Superb job! Amazingly friendly! Dave, Marie and Angel are the best. If you need any work done from complete paint to fender bender, go there! They know what they are doing and have been doing it a long time!

Tonya Raybon

★★★★★

5 months ago

They did an amazing job definitely give five stars. Will definitely recommend them to anybody I know and I will definitely use them again in the future. Great job.